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Lustine Toyota - Service Center

Woodbridge, VA

4.5
816 Reviews

816 Reviews of Lustine Toyota - Service Center

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July 19, 2024

I’m wanna say thank you to Steven Sosa he’s very nice person and he helped me with everything that I needed about my car. Excellent guy. More

by Mirna Argueta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Sosa
Jul 22, 2024 -

Toyota of Woodbridge responded

Mirna, thank you for sharing your positive experience with Steven and our team at Toyota Woodbridge! We're so glad he was able to assist you!

July 10, 2024

Absolutely awful; it took over six hours to receive my car back for an oil change. More

by Mo B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jul 22, 2024 -

Toyota of Woodbridge responded

Mo, We understand your frustration and appreciate your patience while we address staffing and product shortages. We hope to provide a five-star visit next time and encourage you to reach out if you have any additional feedback. Thank you, David Slebodnick - General Manager - david.slebodnick@ourisman.com

July 04, 2024

The dealership performed the work quickly and was very clean. I received excellent service and was well taken care of by the service advisor Tony Van Houten. Tony was very courteous and ensured my Toyo More

by vtorbenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Van Houten
Jul 05, 2024 -

Toyota of Woodbridge responded

Thank you for sharing your positive experience! We're glad to hear Tony and the team at Toyota Woodbridge provided excellent service. We appreciate your recommendation and look forward to serving you again!

June 30, 2024

Long wait time inspite of taking appointment I was told appointments are just to get the car for service. They will not accept for service if you go without appointments More

by Csinha72
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sosa
Jul 01, 2024 -

Toyota of Woodbridge responded

If you'd like to discuss this further, please reach out at your convenience. Thank you, David Slebodnick - General Manager - david.slebodnick@ourisman.com.

June 19, 2024

Always excellent customer services from my service advisor, Bryant. Will continue to work with him and recommend others to do the same. He goes above and beyond to make sure customers are satisfied an More

by Customer Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Jun 20, 2024 -

Toyota of Woodbridge responded

Thank you for the wonderful feedback! We're delighted to hear that Bryant has consistently provided excellent service at Toyota Woodbridge. We appreciate your recommendations and look forward to serving you again!

June 19, 2024

Julio Cepedia in Service dept provided best customer service. He is truly deserved 5star rating. More

by khurram.aftab18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Cepeda
Jun 19, 2024 -

Toyota of Woodbridge responded

We're happy to hear Julio provided you with such fantastic service and we can't wait to share this kind feedback with him! Take care and please don't hesitate to reach out if our Toyota Woodbridge team can assist you again in the future!

June 18, 2024

I can assure service assistance are doing fantastic job . He’s very pleasure and professional . last visit reference to oil change my vehicle only took less than a hour . I was so happy. More

by Dealer rater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Cepeda
Jun 18, 2024 -

Toyota of Woodbridge responded

Thank you for sharing your positive experience! We're delighted to hear that our service team at Toyota Woodbridge provided efficient and professional assistance. We appreciate your support and look forward to serving you again!

June 15, 2024

Tony VanHouten was awesome with informing me about my SUV maintenance and what needs to be done now. I have been going to this dealership since I purchased my vehicle. More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Van Houten
Jun 17, 2024 -

Toyota of Woodbridge responded

Joyce, we're delighted to hear that Tony provided you with excellent service at Toyota Woodbridge. Thanks for your continued trust and support!

June 12, 2024

From start to finish, the service was exemplary. Thanks to Julio, my visit was even better that expected! Please pass on my thanks. More

by rbrock2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Cepeda
Jun 12, 2024 -

Toyota of Woodbridge responded

We're delighted to hear that Julio and the team at Toyota Woodbridge provided exemplary service from start to finish. Your kind words will definitely be passed along!

June 12, 2024

Desde que llegué me atendieron muy bien y me explicaron con claridad lo que necesitaba mi vehículo More

by Vilma Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
Jun 12, 2024 -

Toyota of Woodbridge responded

Vilma, ¡Estamos felices de que nuestro equipo haya brindado un servicio al cliente incomparable durante su visita! ¡Gracias! - Toyota Woodbridge

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