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Lustine Toyota - Service Center

Woodbridge, VA

4.5
816 Reviews

816 Reviews of Lustine Toyota - Service Center

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December 31, 2020

The best and excellent customer service! My service advisor and the mechanic went above and beyond in providing the best professional customer service. Provided timely updates. More

by Fsantos14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Jan 01, 2021 -

Toyota of Woodbridge responded

Thanks for the 5-star rating and kind words in regards to your experience with our service department!

December 30, 2020

Ms. Cokinos is the consummate professional. She ensures that I understand the recommendations that are made for work to be done and works with me to prioritize what needs to be done and what can wait. More

by suffecoolm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Cokinos
Dec 31, 2020 -

Toyota of Woodbridge responded

Thank you for the 5-star rating and kind words about your experience with Chrissy!

December 30, 2020

Good work as usual, same review as before.What more can Good work as usual, same review as before. What more can I say? I hate to repeat myself over and over again Have a good day More

by piggy1217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Cokinos
Dec 31, 2020 -

Toyota of Woodbridge responded

Thank you for being a returning customer and letting us know that everything is still going well! We appreciate your business!

December 29, 2020

If Toyota was not reliable I would have bought something else. This dealership's service department is very reliable and does good work. I would recommend them. More

by jay jennings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Cokinos
Dec 30, 2020 -

Toyota of Woodbridge responded

Thank you Jay for sharing about your experience with us! We truly appreciate your business! Let us know how we can help in the future!

December 24, 2020

Time is very imperative when waiting for your vehicle especially during covid times, wish when you make an appointment that your car is worked on immediately. More

by bpereyra2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez (5 Stars)
Dec 28, 2020 -

Toyota of Woodbridge responded

Thank you for taking the time to leave us a review about your experience. We work hard to ensure that we get customers in and out as quickly as possible. Please let us know how we can help in the future!

December 19, 2020

Victor Bassey, Service Consultant has always demonstrated professionalism yet friendly when it comes to making me feel at ease with ensuring I am satisfied with the service the techs have provided. During my More

by Dallas21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Dec 21, 2020 -

Toyota of Woodbridge responded

Thanks for the 5-star rating and the kind words about your experience with Victor!

December 19, 2020

Margaret was very pleasant to work with and got my car out of service much sooner than expected! The shuttle drivers were great as well. More

by j1698
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margaret
Dec 21, 2020 -

Toyota of Woodbridge responded

We are so happy to hear that your experience with Margaret was very pleasant! Let us know if we can help again in the future!

December 15, 2020

Went for maintenance and bought 4 tires. Returned next day because a sensor was broken. Alex is always very helpful and professional. He's great. More

by AndreaAU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Dec 16, 2020 -

Toyota of Woodbridge responded

We are ecstatic to hear that Alex was both helpful and professional during your experience. We look forward to helping again in the future.

December 11, 2020

As always, a very pleasant experience. Margaret Lawson was prepared for my appointment and my new tires were installed and balanced in the time promised. More

by rosemarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margaret Lawson
Dec 11, 2020 -

Toyota of Woodbridge responded

Thank you for the kind words about your experience with Margaret! Let us know how we can help in the future!

December 08, 2020

Barry handled service on my 09 Prius. He clearly explained all the work that had to be completed on the car. Barry was professional and courteous and kept me informed about the length of time it wo More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry
Dec 08, 2020 -

Toyota of Woodbridge responded

Thanks for the 5-star rating Maggie! We are so happy that Barry was able to help you out with your 2009 Toyota Prius! We look forward to assisting you in the future!

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