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Lustine Toyota - Service Center

Woodbridge, VA

4.5
816 Reviews

816 Reviews of Lustine Toyota - Service Center

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January 23, 2024

Great working with Bryant. Took responsibility for my vehicle and found out everything that needs to be done, and was called by him on a timely manner. Will do work with again. More

by todynq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Jones , Victor Bassey, Chrissy Cokinos, Amber Relyea, Irene Shtock
Jan 23, 2024 -

Toyota of Woodbridge responded

Hi Tody N Q! We're glad to know that Bryant provided you with excellent service at Toyota Woodbridge. We appreciate your feedback and look forward to working with you again in the future!

January 19, 2024

Very professional and courteous staff, particularly our service manager, Mr. Bryant Jones. Very helpful and understanding. We took our vehicle in on Thursday morning/18 Jan after calling the day before f More

by prwestcott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Bryant Jones
Jan 22, 2024 -

Toyota of Woodbridge responded

Hi Phil! We're glad to know that our team, especially Mr. Bryant, provided you with professional and courteous service at Toyota Woodbridge! It's great to hear your appointment was scheduled conveniently and the vehicle returned on time. Thanks for sharing this positive feedback!

January 16, 2024

Staff was very courteous. My advisor was genuine and truthful when discussing maintenance timing and options More

by Sundevils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Verdugo
Jan 16, 2024 -

Toyota of Woodbridge responded

We're glad to know our team at Toyota Woodbridge was able to provide you with the excellent experience we strive for. We're here if you need anything else in the future! Safe travels!

January 04, 2024

Mr Bryant Jones handled the matter professionally. I was very satisfied with the service rendered. He requested the technicians to check the battery including both remote keys. More

by Olounfemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Jan 05, 2024 -

Toyota of Woodbridge responded

Hey Olounfemi! We're glad to know that Bryant and our team at Toyota Woodbridge were able to assist you professionally. We appreciate your feedback! Safe travels!

December 24, 2023

Customer service iso nice and friendly helpful. Thanks Woodbridge Toyota team . I will see you next time. More

by Sbantieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
Dec 29, 2023 -

Toyota of Woodbridge responded

Hey Sbantieb, thank you for the 5-star rating! We're glad to know you had a positive experience with our team at Toyota Woodbridge. We look forward to seeing you next time!

December 22, 2023

First time there with my new car. Very organized and ran smoothly. Long wait but that was caused by the large number of customers. More

by Matmckelvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Dec 22, 2023 -

Toyota of Woodbridge responded

We're glad to know your first visit here at Toyota Woodbridge went smoothly! We appreciate your patience during the busy times and look forward to serving you again in the future!

December 15, 2023

Excellent job for the Toyota team in keeping my car in great condition and running More

by Bartholo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos, Amber Relyea, Irene Shtock
Dec 18, 2023 -

Toyota of Woodbridge responded

Hey Bartholo, thank you for choosing Toyota Woodbridge for your car needs! We look forward to assisting you again in the future! Safe travels!

December 06, 2023

This is the 2nd Vehicle that I have bought at this dealership formerly Lustine Toyota. Since changing to Ourisman, the service and quality has remained as very high quality. More

by maa703xander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Danzig
Dec 06, 2023 -

Toyota of Woodbridge responded

Hi Maa! Thanks for your loyalty and the positive review! We're glad to know that you had consistent high-quality experiences with us at Toyota Woodbridge. Enjoy your vehicle!

December 05, 2023

The service is good the only thing that they didn’t reset my car after left the dealership the oil service light came back More

by Tadyos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Dec 05, 2023 -

Toyota of Woodbridge responded

Thank you for reaching out. We apologize for this experience and would be more than happy to assist in making it right. Please feel free to reach out at your earliest convenience. Respectfully, David Slebodnick - General Manager - 7034941800

December 02, 2023

They were efficient. The cost was reasonable. The staff was very friendly. The wait time was awesome. More

by Barrynewsome13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Dec 04, 2023 -

Toyota of Woodbridge responded

We're glad to know you found our service efficient and reasonable at Toyota Woodbridge. Thanks for appreciating our friendly staff and quick turnaround time!

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