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816 Reviews of Lustine Toyota - Service Center
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July 25, 2018
Excellent Service representative Chrissy Cokinos is outstanding. She is professional, service oriented and very personable. I feel so comfortable speaking with her. Glad she is on you Chrissy Cokinos is outstanding. She is professional, service oriented and very personable. I feel so comfortable speaking with her. Glad she is on your staff. More
by Prius lover
Employees Worked With
Chrissy Cokinos
July 25, 2018
The Most amazing Cutomer Service Representative - Chrissy The Most Customer oriented service Representative I have ever met is working at Lustine Toyota in Woodbridge. Chrissy Cokinos is her name. She is a The Most Customer oriented service Representative I have ever met is working at Lustine Toyota in Woodbridge. Chrissy Cokinos is her name. She is a single source of anything you would ever need related to your car. She goes out of the way to make service scheduling easy and she works to adapt to any schedule issues you may have. She is always available to respond to any questions you may have and explains any requirements in the most understandable way. She is also a great source for any our of the ordinary car needs. I cannot recommend her enough. More
by Prius Ace
Employees Worked With
Chrissy Cokinos
July 20, 2018
Best Service Manager I have been working with Chrissy Cokinos for about 10 years. She is always on top of what my vehicles need when it is service time. She makes great I have been working with Chrissy Cokinos for about 10 years. She is always on top of what my vehicles need when it is service time. She makes great recommendations, explains the Toyota suggestions, and makes the service happen. No one is better! More
by SEDKI
Employees Worked With
Chrissy Cokinos
February 15, 2018
Isaiah is very people He was very helpful and friendly. I definitely recommend this place to other people. Very good customer service. I love it thanks you so much. He was very helpful and friendly. I definitely recommend this place to other people. Very good customer service. I love it thanks you so much. More
by Dinalarios1
Employees Worked With
Isaiah Zegeye
September 14, 2017
In for an oil change and car not even moved from spot for 4 I took my car for oil change (walkin) on 09/12/2017 @ 10:40AM. My service advisor said it will be ready by 12:00, when i didn't hear back so I called I took my car for oil change (walkin) on 09/12/2017 @ 10:40AM. My service advisor said it will be ready by 12:00, when i didn't hear back so I called at 1:00 for an update, still not done but given another time of 2:00. I showed up at 2:30 to pick up car, still not done, service advisor made few excuses like maybe mechanic were at lunch etc but they are working on it, I went out and my car was still parked outside after 4 hours and was not even in garage. At that point I asked him that this is totally unacceptable, I have always walked in for an oil change and it has never taken this long, he brought Joe Kerns (service manager) in to equation, I asked point blank that I would expect a free oil change at this point since my day off has gone to waste and i would have to come back now, he refused but offered some discount for me which I refused. I was in flip flops on my day off, I guess if I was in a suit and tie he would do it but that was a last day that I would step in this dealership in Woodbridge Vitginia. I went to Priority Toyota in Springfield Va yesterday, got oil change done in less than 2 hours, waited in there brand new customer waiting area, and they were $20 cheaper than Lustine Woodbridge as well. I live in Woodbridge but from now on I would never go back to Lustine, thanks to Mr. Joe Kerns!! More
by Sager
Employees Worked With
Joe Kerns
February 23, 2017
Service I went to lustine toyota for a service and asked for car wash. I got there around 0930 and waited until 1130 to get a shuttle tide home. I picked my c I went to lustine toyota for a service and asked for car wash. I got there around 0930 and waited until 1130 to get a shuttle tide home. I picked my car up at 1515 and it was just as dirty as it was when I dropped it off. Why will a car be at the shop for over 6 hours for just oil change. Very disappointed service. Will NOT recommend this place. More
by Alexis
Employees Worked With
Thomas Ramey
January 10, 2017
Exceptional Bryant was so informative of things about the car I hadn't been tok before. It was truly a blessi my I met him today. Bryant was so informative of things about the car I hadn't been tok before. It was truly a blessi my I met him today. More
by hwamey
Employees Worked With
Bryant Jones
September 27, 2016
Service Appointment Scheduled a service appointment for an oil change. Victor was who helped me. First he was completely distracted and could barely focus long enough to Scheduled a service appointment for an oil change. Victor was who helped me. First he was completely distracted and could barely focus long enough to print a pice a paper for me to sign so I could get checked in. Second the appointment took over 2.5 hours longer than estimated. Lastly, Victor made a mistake on the price of the oil change and instead of honoring his mistake and charging me that price he became belligerent and extremely rude trying to justify why I should pay for HIS MISTAKE. I just wanted to get the heck out of there because it was snowing and I already waited 3.5 hours so I paid the extra $30 and left. I seriously will never return to this dealership. More
by John
Employees Worked With
Victor Bassey
May 22, 2016
Outstanding customer service, quality work, and fair prices I would like to commend Iliana Galvez and the Lustine service team for the excellent customer service that she provides me during the maintenance serv I would like to commend Iliana Galvez and the Lustine service team for the excellent customer service that she provides me during the maintenance service for my 2013 Toyota RAV4, and for any and all concerns regarding my vehicle. I would like to specially thank Iliana Galvez for going the extra mile and doing the research to identify means to save money whenever possible, and for recommending the best times to bring the vehicle to the shop so that I would not have to wait too long to get my vehicle repaired. Thanks again for all help! God bless, Manuel Sarita Terrero (Proud owner of a 2013 Toyota RAV4 purchased from Lustine Toyota) More
by manuel146
Employees Worked With
Illiana Galvez
August 17, 2015
Outstanding Service Thanks to the Lustine service team for another Outstanding Service experience. And, a "Well Done" again to Victor Bassey; An exceptional Service Adv Thanks to the Lustine service team for another Outstanding Service experience. And, a "Well Done" again to Victor Bassey; An exceptional Service Adviser and Employee of Lustine Toyota. More
by ham radio
Employees Worked With
Victor Bassey
