Lustine Toyota - Service Center

Another Job "Well Done", Victor Bassey! Especially in view of the total power outage your dealership was experiencing upon my appointment arrival today. Thank you.... Especially in view of the total power outage your dealership was experiencing upon my appointment arrival today. Thank you.... More

I had perform my VAN 90K and timing belt services He down the service on my VAN very nice and excellent after service I notice van is running very smooth and quite. He was kind and honest. Whatever he had gi the service on my VAN very nice and excellent after service I notice van is running very smooth and quite. He was kind and honest. Whatever he had given me the service estimated amount. Final overall bill come to less than the estimated amount. I was happy and impress with service. My overall experience is the best and excellent. I will always recommend him. More

Maurice Thompson was a pleasure to work with. I came in with no appt. and Maurice was more then happy to check in my vehicle and address my service needs, EPA and va inspection,. He informed me of the hour with no appt. and Maurice was more then happy to check in my vehicle and address my service needs, EPA and va inspection,. He informed me of the hour wait and offered me a shuttle ride. I declined and had a seat in the waiting room. Maurice came and called me in 40 minutes much to my delight. He walked me to the register, went over the work done and personally pulled my vehicle in to the service lane. Needless I was very impressed and will be returning to Maurice when my car needs its next service. More

I'm surprised at all the reviews I saw that were good. Very surprised actually. VICTOR was VERY good to me when I came although the person that was supposed to be helping me, Bryant, wasn't even there fo Very surprised actually. VICTOR was VERY good to me when I came although the person that was supposed to be helping me, Bryant, wasn't even there for my appointment. They couldn't find him, I guess. So I sat and sat and then Victor came and helped me. I was so annoyed. It's bad enough that I tried to call and sat on hold for literally 20-25 minutes. I even tried other options when I called to see how long I would be on hold and I sat on hold. Victor helped me out and was very understanding. I walked around while my car was being worked on and everywhere I went, they were trying to sell me another car. I just got this car from you guys. I understand that's your job and all but that's harassment. Maybe Bryant was having a bad day but I really felt, since I have purchased my USED car, that they don't particularly care for used car owners. It really annoyed me. Yes, it was at the end of the day and maybe they were very busy but the customer service SUCKED on Bryant's end. I'm really annoyed that I have to continue to go to this place for service in order to keep my warranty. Oh, I actually called Bryant to see if I could make an appointment for my 90K work and parts answered and said they would give him my message (parts ALWAYS answers). I never got a call back. I'm calling to GIVE you people money and you can't even respect me enough to call me back. I really hate this place and I will be talking to the manager. It was horrible and I would never tell ANYONE to go there to purchase a car new or used. More

Bryant Jones is my service advisor. Each time I come into the dealership for service, I come to him. I am assured great service in a timely manner. He is assisting me with all of my issues, large or small. the dealership for service, I come to him. I am assured great service in a timely manner. He is assisting me with all of my issues, large or small. More

While I bought my 2010 Camry from Lustine due to the great price I received. I bring my car in for servicing due to the consistently great customer service I receive from my service adviser Tim Shanaha great price I received. I bring my car in for servicing due to the consistently great customer service I receive from my service adviser Tim Shanahan. Lustine is actually out of my way as I live closer to two other Toyota dealerships, but Tim is always willing to go the extra mile to get me scheduled, get the work completed in a manner that fits my schedule, and do little extras that go over and above what I'd expect. His friendly manner and great service keep me coming back. And, I trust him. Two recent incidents are illustrative of the great service he provides. Last time I brought my car in for scheduled maintenance, the car was absolutely covered in tree pollen. As I was leaving, Tim jokingly told me he thought I had painted my car green so he had it washed for me. Something both my wife and I really appreciated. The very next day I am riding down the highway and my hubcap falls off and gets lost. I contact Tim and he has me email him a picture of the type of hubcaps on my car. Then, not only does he have the hubcap replaced, he arranges for it to get delivered to me so I don't have to make a special trip. Can't say enough about the great customer service Tim provides. More

The best service department in the Northern Virginia Region. Bill Tompson has been my service advisor for the past 10 years. Honest, always friendly, and straightforward, Bill is the best service advi Region. Bill Tompson has been my service advisor for the past 10 years. Honest, always friendly, and straightforward, Bill is the best service advisor I have worked with on any of my vehicles past and present (BMW, Honda, Nissan, or Toyota). I followed Bill from another dealership to maintain my 2001 Highlander (+155,000 miles), my daughter's 2005 Corolla, and 2008 Prius. I am continually impressed with Lustine's facilities and professional atmosphere. Without a doubt, it is worth it to me to drive the extra distance for the peace of mind I get with Lustine and Bill Tompson. More

The greatest sales persons ever because even after the sale he still went the extra mile anytime we needed anything from the dealer. His personality is awsome sale he still went the extra mile anytime we needed anything from the dealer. His personality is awsome More

I always go to Bryant when I have my car serviced. He's friendly, professional and fast. And, he returns my calls and answers my questions. What more could I ask for? friendly, professional and fast. And, he returns my calls and answers my questions. What more could I ask for? More

Bryant Jones was my service advisor, and was very professional and very knowledgeable.He is an asset to your dealership and would I would highly reccomend him to all of my friends. professional and very knowledgeable.He is an asset to your dealership and would I would highly reccomend him to all of my friends. More