Lustine Toyota - Service Center

I have a 2000 Toyota Celica that I bought brand new way back then from this dealership. Twelve years later, I am still driving this car. My Lustine Toyota Service Advisor, Tim Shanahan, is the reason t back then from this dealership. Twelve years later, I am still driving this car. My Lustine Toyota Service Advisor, Tim Shanahan, is the reason this car still performs like new. Mr. Shanahan is extremely professional and courteous and goes the "extra mile" to make sure my vehicle is in tip-top shape anytime I bring it to him for service. If you are lucky enough to have Tim Shanahan as your service advisor for your automotive needs, you are extremely lucky, and you will be able to enjoy your vehicle for many years! More

After having a bad experience with 2 service advisors at this location on my last visit. I was hesitant to give Lustine Toyota Service Dept. another shot at earning back my business. Last week I went for this location on my last visit. I was hesitant to give Lustine Toyota Service Dept. another shot at earning back my business. Last week I went for a 5k service on my car and Bryant Jones was my service advisor. I've gone plenty of times to Lustine Toyota for my car service needs and this was the first time that I met Bryant as my service advisor for that morning. Bryant is very professional at what he has does, he noticed that I had that look on my face that read "let's see how this service goes" Bryant gave me a timeframe when my car would be ready and he was right on the dot! I told Bryant that I love good customer service and that morning my hesitant look has changed to a happier look indicating that I was pleased with the service that was provided to me that morning. I definitely plan on returning and asking for Bryant Jones to be my service advisor. Thank you Bryant Jones for doing a great job! :-D More

I have a 06 Tacoma. Only once I took it somewhere other than Lustine for service. I will NEVER make that mistake again. Bryant makes me feel like I'm his only client. I get fast service and know I've gotte than Lustine for service. I will NEVER make that mistake again. Bryant makes me feel like I'm his only client. I get fast service and know I've gotten the best. Any time I call Bryant gets me right in and takes care of everything. I trust him and Toyota to keep me on the road. More

On all my visits at Lustine for service, there is only one person I go for help and that is Tim Shanahan. My most recent visit was on March 29, 2012. Tim Shanahan has got to be one of the most, if not t one person I go for help and that is Tim Shanahan. My most recent visit was on March 29, 2012. Tim Shanahan has got to be one of the most, if not the most friendliest, accommodating, trustworthy & service oriented Service Advisor I have ever dealt with. His ever-helpful attitude is always a welcome sight on all my visits at Lustine. Tim is my ONLY "go-to guy" for all my service needs on all my Toyota vehicles. My unwavered trust for Tim is without a doubt always 100%. Keep up the "good work" Tim! More

Good service, going to this dealer for my car service at least 11 years. I would recommend the dealership to others. Erik, thanks for your service advice. least 11 years. I would recommend the dealership to others. Erik, thanks for your service advice. More

The service I received was exceptional. Jose Avila was friendly and informative. He answered all my questions and explained to me what was wrong with my vehicle. I will recommend this dealership and Jos friendly and informative. He answered all my questions and explained to me what was wrong with my vehicle. I will recommend this dealership and Jose Avila to all my friends and family with Toyotas. Thank you for everything. More

Normally, getting my car serviced is not one of my favorite activities, but Bryant Jones has changed my opinion dramatically. Working with Bryant to get my car serviced is like visiting an old friend favorite activities, but Bryant Jones has changed my opinion dramatically. Working with Bryant to get my car serviced is like visiting an old friend. Bryant is someone I feel I can trust who will do his best to take care of my needs at the best possible price. Bryant seems to understand the inconvenience of waiting to get your service completed and will always find a way to make the experience more pleasant and convenient. Bryant has even called my home on his day off to see if I need him to arrange a shuttle so that I could pick up my vehicle! I get personal, professional service with Bryant Jones. Bryant is one of the main reasons that I will always bring my vehicle to Lustine for service. More

I came in for after-market service and Hamdi Nur was extremely professional. Jessica explained all products and I purchased two. She was through and very knowledgeable. I did not feel pressured to buy extremely professional. Jessica explained all products and I purchased two. She was through and very knowledgeable. I did not feel pressured to buy. In fact, the experience was refreshing. Hamdi explained the usage to my satisfaction. I was impressed with Hamdi demeanor and how well he represented the Toyota brand. Hamdi is a great example of customer service. Their attitudes make me look forward to my next visit. More

I took my car in for routine service and was helped by Erik Manzanares, he was such a nice young man took the time to explain everything to me in detail and had so much patience with my many questions. I Erik Manzanares, he was such a nice young man took the time to explain everything to me in detail and had so much patience with my many questions. I would definitely recommend the dealer not only because they did an excellent job with my vehicle but because they have such wonderful customer service! Erik I will definitely be back to see you! More