Lustine Toyota - Service Center

Hamdi Nur has been by far the most pleasant and respectful person i have met. Hamdi understands and tries his best to help in a situation where the customer is dissatisfied. He expresses his concer respectful person i have met. Hamdi understands and tries his best to help in a situation where the customer is dissatisfied. He expresses his concerns and makes sure the customer leaves happy. He needs to be appreciated for his hard work. More

I had my Toyota Tacoma in for 90,000 mile service and Bryant Jones was very friendly and helpful. He was very prompt in calling me and walking me through what my truck needed for maintenance and worked Bryant Jones was very friendly and helpful. He was very prompt in calling me and walking me through what my truck needed for maintenance and worked with me on getting the best deal possible. I really appreciate the prompt and friendly service! Unlike in the past where I hated bringing my vehicle in for maintainence, I am actually looking forward to my next service in 5,000 miles. Thank you Bryant for making this a good experience! More

I have been coming to Lustine Toyota for quite a while now and most all of the service writers and managers know me by name. I currently have a 2005 Tacoma and I have over 220,000 miles on it and it is st now and most all of the service writers and managers know me by name. I currently have a 2005 Tacoma and I have over 220,000 miles on it and it is still running fine. It has been serviced every 5000 miles by Technician Max Neely and I have used several service writers/managers...during that time and all seem very nice and friendly. Nino has done a great job up front. I think this place is great and would recommend it to anyone, especially Tech. Max Neely. He is the most knowledgable mechanic I have met and trust him to do work on everything I own. More

I have had several visits to this dealership and each experience was of a superior quality. The Assistant Service Manager Bryant Jones has always been professional, knowledgeable and very respectful of m experience was of a superior quality. The Assistant Service Manager Bryant Jones has always been professional, knowledgeable and very respectful of my time. The service was always completed within the estimated timeframe and the cost of service was reasonable. The dealership is firstclass and so is Bryant Jones. More

I brought my vehicle in today and just wanted to thank Mr Bryant Jones for the excellent overall service experience! Mr Jones not only made sure I was completely satisfied with my service but he also wanted Bryant Jones for the excellent overall service experience! Mr Jones not only made sure I was completely satisfied with my service but he also wanted to re-emphasized how much he and Lustine appreciated my business! Thank you for the service and look forward to doing business with you and Lustines in the future! More

My husband & I bought a Toyota Venza 2009 from them my car was the model the very first one before they showed it to the public yet. The service was OK. But the reason I come back here to get service f my car was the model the very first one before they showed it to the public yet. The service was OK. But the reason I come back here to get service for my car is not the sales people but the service agents like Bryant Jones & the ladies who check you out when the service is down. Since I have been going there since 2009 I can always reassured myself that I'm going to get the best service there if only when i have the help of my agent Bryant Jones & the ladies behind the table. Nobody ever sees that the service people are the ones that really work with the customers & your vehicle not the sales people who are just out for your money not your needs. So I give 5 stars to my service agent & the ladies in the back who work with you making sure your needs & your vehicle were in good hands. Plus the guys in the back working on your car. Thumbs up. More

When I visited the Lustine-Toyota service department in Woodbridge Virginia, I had a wonderful experience. Bryant Jones was my service technician and he took really good care of me. Bryant was also my se Woodbridge Virginia, I had a wonderful experience. Bryant Jones was my service technician and he took really good care of me. Bryant was also my service technician the last time I visited the service department. You better believe I will personally request him every time I bring my car or my husband’s car & truck in for maintenance. The coupons they send usually come just in time for my next service….now that’s customer service! Keep up the good work Bryant; see you during my next 5000 mile check-up!!!!! More

I bought my used 2002 Avalon XLS from Lustine about five years ago. It has been a reliable car with very few problems. On the rare occasion I have had a problem and for my milestone services I always retu years ago. It has been a reliable car with very few problems. On the rare occasion I have had a problem and for my milestone services I always return to Lustine. On my recent visit I received the 120,000 mile service and needed a state inspection. My Service Advisor, Bryant Jones, called me with the results of all diagnostic including issues that would not allow my vehicle to pass state inspection. He patiently walked, me through various scenarios and provided firm pricing on repairs. Once I authorized the work he promised to call me back within 30 minutes with an estimated time for repairs and when I could expect the work to be completed. Fifteen minutes later I heard back from Bryant with a detailed report including parts availability. When I next heard from Bryant it was to tell me that my car was ready. I cannot describe how wonderful it is to trust your car to a service shop where you do not have to worry about your vehicle. With Lustine you never have to call to get a status, you never have to worry about them missing a deadline. Always on time and always on top of your needs. More

The Lustine Service Center is very good. My service representative Jose Avila was professional, effective cordial and, knowledgeable. I will not hesitate to go to him if I need my car repair again. F representative Jose Avila was professional, effective cordial and, knowledgeable. I will not hesitate to go to him if I need my car repair again. First Class service!.. More

Bryant Jones was our service manager and he did a GREAT JOB! The work was done promptly, efficiently and effectively. We will request him as our service managerin the future. JOB! The work was done promptly, efficiently and effectively. We will request him as our service managerin the future. More