Lustine Toyota - Service Center

I went into Lustine Toyota to get my first car serviced and I had no idea what to expect in price or even what was needed. Tim Shanahan was very helpful in explaining the processes and everything that nee and I had no idea what to expect in price or even what was needed. Tim Shanahan was very helpful in explaining the processes and everything that needed to be done, he was also extremely kind and very customer service oriented. More

Ms. Chrissy Delewinski is GREAT - as my Service Manager! She is the best Service Manager! I own threee Toyotas and have trusted her with all of the them for 8 yrs! She is a true Professional, On Time, She is the best Service Manager! I own threee Toyotas and have trusted her with all of the them for 8 yrs! She is a true Professional, On Time, and always takes care of the customer!~ Top Rated and she is why i keep coming back to your Dealership! More

I have purchased a total of FOUR vehicles from Lustine. While the sales department was satisfactory the service department, specifically Chrissy Delewinski is absolutely terrific!! I honestly have n While the sales department was satisfactory the service department, specifically Chrissy Delewinski is absolutely terrific!! I honestly have never seen an employee of any business whose job it is to provide customer service better than Chrissy. Chrissys attention to detail and communication with the customer is second to none -- the two most critical elements in providing service to the customer. Sincerely, Earl Burton 202-279-5085 More

I had a sudden acceleration accident with my 2005 Toyota Matrix. I was pulling into a parking space and took my foot of the gas to put it on the brake, when the car made a noise and shot forward jumping the Matrix. I was pulling into a parking space and took my foot of the gas to put it on the brake, when the car made a noise and shot forward jumping the curb and smashing into a building. I brought the car in to Lustine Toyota for service. When I spoke to a service representative about the sudden acceleration problem, he obviously did not believe me, looked at me ike it was my fault and showed no sympathy whatsoever for what I had been through. I wanted to know why it happened. When they were done with my car, they did not even address the sudden acceleration problem. I emailed Lustine Toyota to complain about what happened. They emailed me back and showed some concern but wanted me to bring my car in to look at which I had already done. After reading about the mass recall of Toyotas that had experienced sudden acceleration, I wrote back asking for a smart brake system put on my car. They answered that the Matrix was not being recalled and that it was a floor mat problem. My car did not smash into a building because of the floor mat and Lustine did not respond to me asking for the smart brake system to be installed in my car. Due to this, I had to get rid of my car as when a car experiences sudden acceleration, it can happen again, not to mention that value of the car goes way down after an accident. Lustine Toyota Customer Service is horrible and I would not recommend that anyone buy a Toyota at Lustine and take the chance of having a sudden acceleration accident and not being able to prove it or have Lustine Toyota acknowledge it. More

I have been living in Woodbridge for about a year and I never liked how the salesman were always loitering outside the premises (Lustine Toyota of Woodbridge) so I felt comftorable to receive my oil change never liked how the salesman were always loitering outside the premises (Lustine Toyota of Woodbridge) so I felt comftorable to receive my oil change in Springfield or Manassas, but not this day. I decided to take my car for the first time to Lustine Toyota of Woodbridge for a much needed oil change since I do live in the area. I was just getting off work, and I figured I would be in and out in no time, oh how I can be so wrong. I gave them my car at 7:30am and waited for them to call me but nothing. Two hours has passed and nothing. I walk over to the cashier desk to see what was the hold up and notice that my keys were still sitting on the guy who set up the service, desk. I was furious...if I didnt say anything I would have waited much longer just to recieve my keys for a prepayed service that was rendered. TWO HOURS FOR AN OIL CHANGE!!! NEVER AGAIN. I have noticed this dealership is the WORST in every aspect of their business. I PRAY YOU TAKE HEAVE AND STAY AWAY!!!! More

Our truck was taken to service for three resons. 1) engine light on 2) shifting hard 3) rpm hand racing up and down. . Truck placed on machine. Shift solenenoid replaced on 1/09/07. Pick up truck on 1/ engine light on 2) shifting hard 3) rpm hand racing up and down. . Truck placed on machine. Shift solenenoid replaced on 1/09/07. Pick up truck on 1/10/07. Three milees into ride, engine light comes on, gear shifting hard ,rpm hand racing. I pull over check transmission fluid. SURPISE. The fluid is over flowed just as we left it ( purposely). Take back to service, was told on 1/12/07 the margerlin sensor is gone bad. If margerlin is gone bad (brain) inside the trans, How did the brain in the trans tell the machine the solenenoid was bad? How was the trans dropped without draining the fluid? When asked I about the fluid, I was told 10 quotes was put in and it did not over flow. The truck will only take 6/7 quotes. So how could this be done? Now the tech can't get the truck to stay started, but gives it to me anyway. It cuts off twice on the way home (3miles). I call , I'm told " we did'nt break it' Now we have four problems instead of three. For just $712.04. Oh ,$400.00 more and THEY well fix the sensor. More