
Toyota on Edens
Northbrook, IL
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Michael Sullivan was great! Michael Sullivan was really helpful and knowledgeable - there were no surprises and he was efficient and thoughtful when discussing my repairs with me Michael Sullivan was really helpful and knowledgeable - there were no surprises and he was efficient and thoughtful when discussing my repairs with me. He also helped me understand the history of repairs with my car. More
15k check up The service was done on time and everything was completed as discussed. Fast/friendly staff and comfortable waiting area. This is exactly what i wan The service was done on time and everything was completed as discussed. Fast/friendly staff and comfortable waiting area. This is exactly what i want from a service dept. I highly recommend! More
Prompt, excellent service Reggie Price was my service advisor - I always schedule with him because he really takes care of his customers. Today was pretty inexpensive, but Reg Reggie Price was my service advisor - I always schedule with him because he really takes care of his customers. Today was pretty inexpensive, but Reggie pointed out that certain service items were approaching the "yellow" zone and may need to be addressed during my next service appointment (or the service appointment following the next one). I really appreciate that so that I can plan my budget accordingly. And, he was good about applying the coupons that I brought so that my current service appointment was as easy on my wallet as it could be. Thank you Reggie! More
Reggie is the best service writer I’ve ever worked with. He’s been my service writer for fifteen years and has always taken such good of my cars and my family. The service is always well done, right the fir He’s been my service writer for fifteen years and has always taken such good of my cars and my family. The service is always well done, right the first time and never takes too long when I wait. More
Positive service experience Reggie in the service dept has been taking care of me for years and continues to do a great job. he is always friendly and helpful and makes sure that Reggie in the service dept has been taking care of me for years and continues to do a great job. he is always friendly and helpful and makes sure that I have a ride to work if I'm leaving the car there for service. he's got my car running great. More
Wanted to say thank you to Alex on my experience at the dealership . Very professional and explained everything properly regarding my car . Wish everybody was like Alex !!!! dealership . Very professional and explained everything properly regarding my car . Wish everybody was like Alex !!!! More
Quick In and Out I needed to take my Toyota Corolla in for its 5000 mile checkup and decided to try an afternoon appointment instead of morning (which I usually do). I I needed to take my Toyota Corolla in for its 5000 mile checkup and decided to try an afternoon appointment instead of morning (which I usually do). I scheduled for the same day, drove it up, checked it in and was out within a half-hour of checking in. Granted there was nothing special needed, but the checkin process was easy and the service advisor (Nick Iacullo) was very professional and speedy in getting the car squared away. He also advised about the next visit that would be needed. Good job all around. More
Alex was responsive, helpful and courteous. Alex was very helpful in making sure my vehicle was up to date on all servicing aspects. He had my loaner car ready, and so I was in and out, and th Alex was very helpful in making sure my vehicle was up to date on all servicing aspects. He had my loaner car ready, and so I was in and out, and the work was done quickly. More
Excellent service at Northbrook Toyota Have had 2 recent service experiences with Northbrook Toyota. In both instances, service was friendly and efficient. They highlighted areas of concern Have had 2 recent service experiences with Northbrook Toyota. In both instances, service was friendly and efficient. They highlighted areas of concern but did not push me or try to oversell unwanted items. There is a shuttle service if needed but I chose to wait in their large waiting room. Would definitely go there again and highly recommend. More