Toyota on Edens

This dealership was sold to a new owner several years ago. I bought several cars from the old owner. Let's just say that the new owner hasn't provided the same quality as the old owner; I won't be buying ago. I bought several cars from the old owner. Let's just say that the new owner hasn't provided the same quality as the old owner; I won't be buying anymore cars from this dealership. Besides that, the service manager is a dufus. More

Ok experience but several dealer actions ticked me off. First, I am disappointed with their sales person, Julianna Sapozhnikov, because of her unpopular sales practices. Even in 2021, she did something tha First, I am disappointed with their sales person, Julianna Sapozhnikov, because of her unpopular sales practices. Even in 2021, she did something that I would have never expected. Without informing me, she included a $299 "Theft Prevent" charge in the total amount due on the paperwork. She did catch me off guard and I regret it. Being digital nowadays, she managed not to print out the paperwork for me to examine and invited me to the finance manager's office for signing. It was supposed to be the simplest possible transaction where I would buy a used vehicle and pay the standard document preparation fee, tax, title and registration. No financing or extended warranty or any other nuisance. The finance manager pulled up the document on their cellphone and presented it to me to sign with my finger. Again, nobody mentioned anything about the $299 add-on "Theft Prevent" charge. After signing, the finance manager informed me of the total due which I paid. Then, the paperwork was printed out, inserted in an envelope and handed to me. Unsuspecting that I have been taken advantage, I left the dealership on good terms. The next day, I started examining the paperwork and saw the $299. I called Julianna to ask why I was being charged $299 and told her that I did not recall discussing that $299 dealer add-on service nor was it listed in any of their advertisings online unlike their document, tax, title and registration fees. She said that it was mandatory dealer policy and I could not remove it. I asked to return the vehicle and she said that it was not possible. We did not come to an agreement and I saw no point in continuing to argue with her or anybody else from the dealership since she said that it was a dealer policy to have Theft Prevent on all their vehicles. The second disappointment came when I called 3 days after purchasing the vehicle. Exterior side mirrors were inoperable. While purchasing the vehicle, Julianna said not to worry about defects because it is subject to the IL Statutory Used Car Warranty of 15 days or 500 miles of which none had been reached yet when I called with my issue. After informing her of the issue, she said that my exterior mirrors were "not critical to vehicle performance and safety". What? Try driving without mirrors and see how safe it is. Again, another deception that I do not understand the logic behind. More

VESI was a pleasure to do business with as we purchased a Toyota. He was pleasant, friendly , customer oriented and went out of his way to satisfy. Good experience. Toyota. He was pleasant, friendly , customer oriented and went out of his way to satisfy. Good experience. More

It’s a small dealership but everyone were very efficient in their jobs Friendly staff and informative I didn’t have to wait too long either in their jobs Friendly staff and informative I didn’t have to wait too long either More