Toyota on Edens

A Pleasant Used Car Purchase Experience at Northbrook Toyota Buying a vehicle is one of the more unpleasant things we are subjected to in our lifetimes, especially a pre-owned car. Most of my experiences have be Buying a vehicle is one of the more unpleasant things we are subjected to in our lifetimes, especially a pre-owned car. Most of my experiences have been true to script -- all of Robert Cialdini's "Powers of Influence" are engulfed by all levels of Sales and F&I, from reciprocity to scarcity. You can use your favorite search engine to look that one up and have a good laugh. But, usually tears come to mind when buying a used car, not laughs. I can assure you that was not the case with my recent experience at Northbrook Toyota. I will say, a little homework can go along way. So, do your research, assess the market and then go in with realistic expectations and good attitude. You'll be surprised how nice people will be in return. Larry Breitman sounded very pleasant on the initial phone call. He immediately confirmed in email my test drive appointment for the vehicle I had my eye on from online searches, and accommodated (also through email) an earlier appointment time. The pleasantness continued in-person. Larry was attentive, professional and definitely not pushy. He was very patient during the test drive, as the vehicle purchase was for my elderly mother-in-law. Between working with Larry, his Sales Manager and the Business Manager on all of the paperwork, the entire process took 2 hours including a healthy test drive. If you've never had the pleasure of buying a car from a dealership, you can count on 4 hours +, longer if financing. Larry, Scott and Anthony were all great to work with. I would highly recommend Larry as a transaction expert, nice guy; and no complaints about the dealership so far. I actually like the no-pretense, simple showroom, with no North Shore snootiness (even though it is in Northbrook). More

Service dept.sucks.They don't try to fix the problem. When in with a few problems.Eddie,Perez told me to go to a different dealer .I guess they dont want to help a customer that bought the vehicle from th When in with a few problems.Eddie,Perez told me to go to a different dealer .I guess they dont want to help a customer that bought the vehicle from them. More

New Rav4 at Northbrok We went to Northbrook Toyota to look at Rav4 options. We met with Larry and he could not have been nicer! He made the whole process easy to understa We went to Northbrook Toyota to look at Rav4 options. We met with Larry and he could not have been nicer! He made the whole process easy to understand. We have been going to Northbrook for years and will continue to do so, Thanks Larry! More

Knowledgeable and good customer service We visited a few dealerships and are glad we landed at Northbrook. Larry in sales listened to what we needed, answered questions and gave us good opti We visited a few dealerships and are glad we landed at Northbrook. Larry in sales listened to what we needed, answered questions and gave us good options. Manny and Anthony were very helpful in processing the sale. We were not familiar with all the new safety and communication features and they took their time in explaining these to us. We feel that if we continue to have questions we will get excellent customer service there. And best of all are very happy with our new Toyota! More

Great service! Highly recommending this dealership and Julianna as a sales personulianna was very knowledgeable sales person. She was not pushy and eager to help! My Highly recommending this dealership and Julianna as a sales personulianna was very knowledgeable sales person. She was not pushy and eager to help! My car was a special order because of the manual transmition. She was very helfull and understanding! Highly recommending this dealership in this Julianna is a sales person More

Disaster I bought a used 2017 Toyota Camry from this Dealer. Two days after buying, I pull into a gas station and while trying to open the fuel door, the fuel I bought a used 2017 Toyota Camry from this Dealer. Two days after buying, I pull into a gas station and while trying to open the fuel door, the fuel lever wasn't working. I immediately drove to Northbrook Toyota. Good thing it was still open. I asked my sales guy to see what's the problem and he said it's just small issue. Apparently it was not! They had to replace the whole lever because it was broken. And when I told this to the sales guy, he indirectly tries to blame it on me that I broke it. How can someone break a lever from the inside that too few days from buying? This is a sales guy, who'll say anything rubbish to cover the dealership fault. And then on Thursday, the service guys said "Since I just bought it, it can be fixed for free". And they didn't have the spare part, so they had to order it. I was asked to come on Saturday. When I got there on Saturday, they said it's a $300 work, they'll give it for $100. I have never seen a dealership that works this bad. A bunch of liars and crooks. It was a disaster. In the end, the manager threw me out of the dealership for creating a ruckus and he said I apparently disrespected him and will call the cops on me for just trying to pull a paper that said Toyota Warranty on his desk, when I was just trying to talk to him because he was always on his cellphone. More

They made my buying experience a pleasant one. I had a wonderful buying experience at this dealership. Alex and Ryan were pleasant and helpful in the purchase of my 2019 Toyota. Thanks to the team. I had a wonderful buying experience at this dealership. Alex and Ryan were pleasant and helpful in the purchase of my 2019 Toyota. Thanks to the team. More

Great experience I had a great experience with this dealership. This was my first time financing a car honestly. Alex and Damien made the experience less hectic and wo I had a great experience with this dealership. This was my first time financing a car honestly. Alex and Damien made the experience less hectic and worthwhile for me. They took time to explain the entire details of the process from beginning to the end and the financing details with the bank. I do appreciate their patience during the entire process. I'd highly recommend this place. More

Great experience for a busy person! Alex and team were terrific - we had just moved from out of state and started a new job and were incredibly busy. Alex and Damien were able to take ca Alex and team were terrific - we had just moved from out of state and started a new job and were incredibly busy. Alex and Damien were able to take care of almost everything for us over the phone so we just had to show up and leave with a great car and a great deal. Thanks!!! More