Toyota on Edens

Great sales staff, terrible finance officers This was one of the only dealerships where the sales person I was in contact with did not evade my questions or continuously pressure me to visit the This was one of the only dealerships where the sales person I was in contact with did not evade my questions or continuously pressure me to visit the lot before I was ready to make a purchase. Anthony was exceedingly helpful, well informed, and attentive to my needs. Everything went well with the sales process, however when it came to drafting the paperwork we were made to wait over 3 hours after everything has been negotiated and credit checks processed. Then the finance officer got involved. First he attempted to set the financing at a higher interest rate than we had originally agreed upon and vacillated over whether or not we could receive the rate we had previously been told we would receive. Then, he attempted to employ high pressure tactics to get us to purchase extended service and cleaning contracts while fluctuating wildly on the pricing. And lastly, he attempted to shame me and accuse me of failing to support my family by turning down the services he offered (which I had previously researched and found not to be prudent be purchases). Despite all of this, I will say that everything was drafted up accurately, he wasn't impatient with me for reading through everything before signing and didn't try to force me to sign the mandatory arbitration clause (which is a provision that every consumer should learn more about). So, if you know what you want and can stick to your guns when dealing with financing... It's a very good dealership. More

Come to Alex Kazhdan he will help you We bought Highlander with the help of Alex Kazhdan. Great car ! Great service! But dealership needs improvement at least road reconstruction. But expe We bought Highlander with the help of Alex Kazhdan. Great car ! Great service! But dealership needs improvement at least road reconstruction. But experience was good! More

I have never had as positive experience with the dealership as this one. Can’t have enough good words about the saleswoman (Julianna), about the finance manager (George) and overall that shop. They have pro as this one. Can’t have enough good words about the saleswoman (Julianna), about the finance manager (George) and overall that shop. They have provided me with the best price from all the dealerships, they have stock to that price, have not tried to haggle for a penny more, helped me get the 0% finance, and got me out of the door with the car i wanted and features i asked. More

Good experience. Our experience at Northbrook Toyota was great. Professional, friendly, honest, accommodating. All the staff we worked with, Alex, George and Ryan were Our experience at Northbrook Toyota was great. Professional, friendly, honest, accommodating. All the staff we worked with, Alex, George and Ryan were friendly, knowledgable and accommodating. More

Upfront and helpful The entire process was very fast, and the staff was very helpful. Anthony was able to find the car that I was looking for and get me a test drive very The entire process was very fast, and the staff was very helpful. Anthony was able to find the car that I was looking for and get me a test drive very quickly. He was very knowledgeable about the features of the car and the services offered by the dealership. The final price was very reasonable. More

The best I had the best buying experience ever today. No hidden surprises and no attempts to oversell, The only things they offered were what made sense. I I had the best buying experience ever today. No hidden surprises and no attempts to oversell, The only things they offered were what made sense. I felt more like a friend than a customer. That also goes for Damien the finance guy More

Buying Process Had a wonderful experience! They exceeded my expectations. Anthony was very professional and extremely helpful! The price was great, the people who wo Had a wonderful experience! They exceeded my expectations. Anthony was very professional and extremely helpful! The price was great, the people who work there are great, i had excellent experience in purchasing a new car. Would recommend Anthony Jimenez to anyone looking to buy a car. More

Exellent ! Car shopping can definitely be one of the most stressful experiences from deciding which car and what dealer is offering the best deals to the financ Car shopping can definitely be one of the most stressful experiences from deciding which car and what dealer is offering the best deals to the financing etc... This time was no exception when I was searching for a new vehicle after 11 yrs with my sweet Toyota Corolla . Because my Toyota was so reliable and Toyota continues to top the consumer reports for #1 vehicle for safety and reliability I knew Toyota was were I wanted to go first. I visited the Toyota dealer by my home which was 5min away ..... I had forgotten how stressful the process could be until I was completely treated with horrible costumer service which had me running out of that dealer practically in tears! I almost decided not to deal with Toyota if this is how their service will be because they didn't deserve my business period! But my boss said have you tried going to Northbrook Toyota, which by the way is 45min from my home, so I decided to reach-out since I really wanted to buy a Toyota again. I was contacted by a Salesman named Anthony and can I tell you he was nothing short of professional over the phone so I decided to make a visit last Friday after work. All I can say is WOW..... the dealer location itself it probably the least fancy from the few I had visited prior but never judge a book by its cover because this location was grand in professionalism and costumer service. Anthony went above and beyond not only to get me the best deal available but he was also so kind , and attentive to my needs! Then the Manager Andrew comes over to greet me, which by no other Toyota dealer I visited had done, and that was before he found out I was a costumer with excellent credit , but his goal was to make my experience as personal as possibly and he succeeded! More Toyota managers should adapt this procedure!! As the experience couldn't have been any better ....Then I met the fiancée guy Damien and mind you it's closing time at this point and most people would be trying to get out as soon as possible on a Friday night but Damien went over everything until my husband and I understood our options and overall purchase and he did it with great knowledge and without making us feel rushed,which is so important when your talking about such a big purchase. I have decided to now install a remote starter and I will take the drive to have it done there!! In conclusion, car shopping is still a stressful process any purchase at that caliber is but if you want it to be the best experience possible with attentiveness and professionalism and knowing your not getting ripped off ! Go visit Northbrook Toyota and ask for Anthony !!!!!!!!! I love my 2018 Toyota Camry ! Thank You all for such a positive experience !!!! More

Very Good Servicd Right when I walked in I was greeted. I was offered a test drive right when I sat down. Very good service. Julianna, a new car salesman, and Andrew he Right when I walked in I was greeted. I was offered a test drive right when I sat down. Very good service. Julianna, a new car salesman, and Andrew helped me. More

Love my RAV4! Alex curated the best car buying experience I could have wished for. He listened to exactly what I wanted and truly delivered. I love my RAV4 -- gentl Alex curated the best car buying experience I could have wished for. He listened to exactly what I wanted and truly delivered. I love my RAV4 -- gently used but in perfect condition and the best deal compared to all other online listings I found. Also, Alex and his colleagues were very responsive and accommodating throughout my experience. I would absolutely highly recommend Alex to all of my friends and family. More