Tracy Honda

My name is Michael Lund and I purchased a used 2006 Mini Cooper from Tracy Honda in July this year. I am very satisfied with the car but had a very bad experience on Monday 10/17/11. I received in the mail Cooper from Tracy Honda in July this year. I am very satisfied with the car but had a very bad experience on Monday 10/17/11. I received in the mail a "Happy Birthday" oil change offer of $29.95. I was not told, and forgot to ask, by the salesman when I purchased the Mini if the oil had been changed recently back in July when I bought it so wanted to get it changed so I knew. I had a 7:30AM appointment setup on Monday 10/17/11 and was there at 7:10AM. I spoke to Kathy Dansie. She went out to get some numbers off the car for the service. She came back into the service office & said "we don't do Mini's here just Honda's, you need to take it to BMW". I immediately said "but I bought it here & was mailed this "Happy Birthday" oil changed offer". She said again that we do not do Mini's here without even checking with the service manager. After the service manager said "OK, it should cover it...barely", Kathy then gave me a copy of the workorder and said "go out and catch the shuttle, he is leaving". I quickly proceeded out the door to the van & just as I got to the van he proceeded to pull away. I had to wissle to get him to stop...Kathy had not radioed him to alert him of another customer to shuttle home. Very bad experience & bad customer service. I need to find out some service information about this car & would like someone to phone me at 510-719-1290 to discuss. It also has a 3 year service warrentee. More

I had a very pleasant, quick and positive experience at Tracy Honda. I got the car I wanted at a great price. I will want to shop there again. Tracy Honda. I got the car I wanted at a great price. I will want to shop there again. More

Tracy Honda had 11 Ridgeline trucks, while other Honda dealers within our shopping radius had zero or two. The staff was friendly, helpful and professional. dealers within our shopping radius had zero or two. The staff was friendly, helpful and professional. More

Going in for the first time to buy a car, you always hear bad stories how the salesmen are like sharks and hustle you! Not at Tracy of Honda and not Gordon Gooch. He was helpful, honest, gave me prices up bad stories how the salesmen are like sharks and hustle you! Not at Tracy of Honda and not Gordon Gooch. He was helpful, honest, gave me prices up front and good ones at that. He exceeded all my expectations, and even threw in a few free things. Which at the other dealer ship (Honda El Cerrito) i went to before used it as a negotiating tool. Also, after purchasing my new 08 Accord, I had a issue with the back seat which Gordon slice the price a little bit so i can pay to have it fixed. He was helpful and found me a great deal to have it fixed at Coach Automotive in the bay area. They were also great, friendly, helpful, and gave me a great deal. Normally after you buy a car, you dont hear from the salesman. But Gordon answered all of my calls and helped with everything i needed and even followed up to make sure i was taken care of. Best Car Buying Experinece Ever!!!And i've been there when other people bought cars, so i know. Thanks Gordon Gooch!!! =) More

Good service and friendly. I was helped by Nick Sandhu, he did a great job by getting us the deal we wanted. would recommend to everybody he did a great job by getting us the deal we wanted. would recommend to everybody More

I left Stockton Honda because of their horrible treatment of their potential customers! When I decided to go to Tracy Honda, it was GREAT! They made me feel at ease and dealing with them was very easy! Hank of their potential customers! When I decided to go to Tracy Honda, it was GREAT! They made me feel at ease and dealing with them was very easy! Hank was GREAT! I went there on a recommendation...and I would absoposelutely recommend Tracy Honda to future customers! More

Joe Khan offered one of the best car sales experiences we have ever experienced. He was an honest, courteous, low pressure salesman, who answered all questions even if the answer was "I don't know", and gave have ever experienced. He was an honest, courteous, low pressure salesman, who answered all questions even if the answer was "I don't know", and gave us all the time we wanted. The fact that a free Car Fax report and the Real Deal price check is offered for all of their used cars is a major plus as well. We would definitely return in the future. More

I have bought four cars from Tracy Honda and recommended at least 10 friends. They have the lowest prices and very friendly customer service. I only take my Honda to be serviced at this dealership as well at least 10 friends. They have the lowest prices and very friendly customer service. I only take my Honda to be serviced at this dealership as well. More

Had a great experience at Tracy Honda! Hank was very helpful, nice, and very professional. Loved that there was no pressure to buy. We ended up purchasing my sons car, we both left very happy and satisf helpful, nice, and very professional. Loved that there was no pressure to buy. We ended up purchasing my sons car, we both left very happy and satisfied with our purchase. Thank You, Hank More

Russell was very helpfull and I received higher on my trade in. The car was available and ready when I visited the dealership. Todd Suender was very helpful, and worked with us to get all the warranty, trade in. The car was available and ready when I visited the dealership. Todd Suender was very helpful, and worked with us to get all the warranty, and lo-jack. More