Tracy Volkswagen, Inc.

I will never go anywhere else! Everyone at Tracey is always super helpful and friendly. Adam helped me for months trying to figure out my lease, credit, different options, etc. He Everyone at Tracey is always super helpful and friendly. Adam helped me for months trying to figure out my lease, credit, different options, etc. He was a huge help, and I highly recommend! More

Worked with Adam C for a seamless purchase! He was so nice and helpful. Will be recommending my friends and family to come here for their next car purchase! He was so nice and helpful. Will be recommending my friends and family to come here for their next car purchase! More

My car-buying experience was a breeze, all thanks to Adam and the finance team. Adam was super helpful from the start and made the whole process easy and stress-free. The finance staff was just as great—they and the finance team. Adam was super helpful from the start and made the whole process easy and stress-free. The finance staff was just as great—they were transparent, explained every document thoroughly, and answered all my questions. I truly appreciate their honesty and professionalism. I'm very happy with my new car! More

Dropped my car in for yearly service and was told that it would be done by 5pm, I get a call at 5:25 saying its ready to pickup. I arrived at around 5:35 and probably waited 15-20 minutes for a sales person would be done by 5pm, I get a call at 5:25 saying its ready to pickup. I arrived at around 5:35 and probably waited 15-20 minutes for a sales person to walk by and say under his breath that they closed at 5:30. Eventually the sales manager comes to talk to me and says theres nothing he can do and I cant pick up my car because I didnt get there within the 5 minute window I was given. I understand it isn't his department but the lack of care or willingness to help is extremely unprofessional. Eventually things started to work out and he gives me back my key while he goes through the paperwork only for me to go out to my car and notice that my front license plate was bent and an oil stain going down the entire side of my car next to my driver side mirror. Assuming they use an auto wash which isn't touchless so if you have a nice car ask them to not was it. Would explain why ive noticed scratches all over my car in the past. From all the times ive gone to this dealership the only people that seem to care is the service department, I understand they could've been short on mechanics that day but a little communication could go a long way. If I got a call saying they closed at 5:30 and my car will be done around then I could've gotten there before and save me from having to talk with the arrogant sales manager. More

Christine in service and Adam in sales both exceeded my expectations. They were caring, kind, patient and understanding with my circumstances and situation. They were very helpful and knowledgeable. The expectations. They were caring, kind, patient and understanding with my circumstances and situation. They were very helpful and knowledgeable. They allowed me to take my time and didn't push or rush me into a decision. Great customer service. More

Adam was friendly, respectful, efficient and knowledgeable; he helped match us with the vehicle we wanted. We never felt pressured (which is a huge plus!) and the transactions for purchase were knowledgeable; he helped match us with the vehicle we wanted. We never felt pressured (which is a huge plus!) and the transactions for purchase were handled professionally and quickly. I also appreciate the “local” feel of Tracy VW. They have a great reputation. More

Everyone was so nice and knowledgeable, would for definitely recommend the to my friends and family. definitely recommend the to my friends and family. More

Adam was extremely efficient professional and paid attention! Highly recommend! He got me everything I wanted and more and jump through hoops to make sure I was happy! attention! Highly recommend! He got me everything I wanted and more and jump through hoops to make sure I was happy! More

When I first pulled into the Tracy dealership I was greeted by my salesperson, Adam Clement. The showroom was under construction and Brad Tracy himself was out with a leaf blower tidying the lot up. A greeted by my salesperson, Adam Clement. The showroom was under construction and Brad Tracy himself was out with a leaf blower tidying the lot up. A real family business! Honestly, I would not be driving my 2025 Taos today if it weren’t for Adam Clement. After the initial test drive I left, and Adam patiently stayed in touch while I explored my options. He was forthright, knowledgeable, transparent and most importantly, no pressure. By the time I was ready, he had found the right vehicle and made the whole process (that I was dreading) painless. Thank you, Adam! More

Whole experience was great, Adam is a great salesman, very happy with everything. Thank you very happy with everything. Thank you More