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Tracy Volkswagen, Inc.

Hyannis, MA

4.9
110 Reviews
At Tracy Volkswagen in Hyannis MA, we believe in family values and we try to live them out every business day in every facet of our operations. We are a family-owned and family-run business and we've been here in the same place since 1968. Our original founders were Albert and Jay Tracy, and Jay Tracy later ran the business with his son Brad who now owns and operates our company. In addition, Brad's youngest son Matt and his daughter Leah have become part of the family tradition and are a vital part of our operation.
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686 Iyannough Rd

Hyannis, MA

02601

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Showing 110 reviews

September 17, 2024

The car was broken on the second day. It took 2 1/2 weeks to fix it. They refused to return the car not happy with the dealership. More

by kirakayla13
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Purchase Time
Finance Experience
Recommend Dealer
No
Sep 17, 2024 -

Tracy Volkswagen, Inc. responded

I'm sorry for the inconvenience. We definitely understood your frustration. We are glad Volkswagen was able to provide a loaner and find the part to get the vehicle repaired. We have given our utmost care and respect towards you and this situation. Please know that Jorge and our team are here for you for any additional concerns.

September 11, 2024

We showed up at closing time and were just ‘window’ shopping, but the manager saw us and got out of his car and asked if we needed help. It was a Friday night and I’m sure he was ready to get home. We More

by Kristie Neal
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Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

Steven is super professional when it comes to recommending the best car for you and your needs always attentive and clear making sure that you are getting a clear idea of what you are buying with More

by gale790211
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Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Steve Tellegen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
August 29, 2024

Personable and professional. No pressure I would highly recommend him to anyone He actually moved my belongings from one car to the other while I was doing the paperwork More

by caparece
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Chris Levins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember the name of the finance person who is excellent
August 21, 2024

Chris was professional, informative and very open with all negotiations. It was a pleasure doing business with him and the Tracy team. More

by steve.guditus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Levins
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

This dealership made it very easy for me to buy a vehicle online through them. The whole process went smoothly, and they even delivered the vehicle to me! More

by soxfan172
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittney - Internet sales
August 19, 2024

My experience at Tracy was a pleasure. Nate was so helpful and great to work with. He was so helpful and informative throughout the buying process but went above and beyond by delivering m More

by cmclundy
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2024

Easy, friendly, comfortable sales and service experience in trading in old car and purchasing new vehicle. More

by ANA.SHARRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2024

Great dealership, I have bought 5 cars here, 2 very recently. Both the salesman and manger were excellent to deal with. More

by Heliotrite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Maker
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

Very nice, helpful, & professional. I didn’t feel pressured into buying my car. Good experience More

by tcataldo964
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phil Maker
5.0
This rating includes all reviews, with more weight given to recent reviews.