Tradition Chevrolet Buick GMC of Newark

Thoroughly Satisfied I purchased a 2014 Ford Expedition from James Bruni July, 29 2019. The experience with "Jim" was exceptional, no pressure, friendly and courteous. Upo I purchased a 2014 Ford Expedition from James Bruni July, 29 2019. The experience with "Jim" was exceptional, no pressure, friendly and courteous. Upon purchase it was agreed that some minor rust repairs would be completed. Repairs were made much to my satisfaction, unfortunately it took 3 weeks for the repairs to be completed. Was happy with the loaner vehicle they had provided for that duration. Upon pick up of the vehicle the driver side power window ceased working and I unfortunately had to leave it with them for another 2 days, after not having my vehicle for 3 weeks. Service staff was courteous, particularly Josh, who has been a true joy to work with. My extended warranty that I purchased in addition to the $23,567.00 cost of the vehicle, covered the repair. Nine days ago I returned the vehicle for service due to a sunroof that would not shut. Once again was provided with a loaner (the saving grace of the whole situation). Was told that the frame needed to be replaced, that the warranty would not cover it and that I would need to pay $1500.00 for the repair. Feeling as though I had purchased the vehicle with a faulty sunroof frame, I was dismayed about having to pay that much for the repair, and thought that based on sheer ethics, moral grounds, and standing by the sale alone, that I should be meant halfway with some sort of financial responsibility. Unbeknownst to me, and hopefully, unbeknownst to them, the vehicle was sold with a faulty sunroof frame. I explained this to Josh and was told that there was nothing he could do about it and that the owner would be in touch. For four days I heard nothing from anyone at the dealership. Upon the sixth day of them having the vehicle I called the service department and left a message with Phil for Josh to call me back. Never received a response. On the seventh day of them having the vehicle I received a phone call from John requesting me to bring back the loaner vehicle and was asked to pickup my vehicle unrepaired. Flabbergasted that no work had been done to the vehicle for all of those days I reluctantly agreed to bring the loaner vehicle back the following morning. After sleeping on it, I realized how foolish it would be to pickup my unrepaired vehicle that they had for eight whole days, I called Josh first thing in the morning and said that regardless of who was paying for the vehicle, the repair needed to be done. He told me that the owner agreed to put $300.00 towards the repair. Now, nine days later and deeply dissatisfied, I am told by John that it will be another 4-5 days for the part to come in. This whole ordeal will be, at best, a total of fifteen days! After already having not had the vehicle for twenty one days due to the rust repair and driver door window issue, it will now be a total of 79 days that I have owned this vehicle, 36 of which have not been of use to me. I want to change this review and be a satisfied customer. Will follow up when this situation has been settled. UPDATE The owner reached out to me as soon as he was informed of the depth of the situation. He was reassuring, kind, apologetic and extremely sincere. He met me more than halfway and I ended up paying $500.00 compared to the $1500.00 originally requested. I was thoroughly satisfied with the work and will definitely be bringing my vehicle back for service in the future. Would also purchase a vehicle from them again and recommend to others. More

Easy, no pressure, only a little bs. From start to finish, they made me feel my time was important. My salesperson Brandon was a fun down to earth, knowledgeable, gentleman. Hats off to From start to finish, they made me feel my time was important. My salesperson Brandon was a fun down to earth, knowledgeable, gentleman. Hats off to the detail shop, the truck looked perfect. If your trading in a vehicle, do your homework. Know what it's worth and stick to your number, you could loose out on a lot of money, Gave me $13500 for my trade yesterday and it's up for sale on the lot for $17,982 today. So anyone out there looking for a very nice 2009 Silverado there might be some room for good negotiations at Tradition... Ask for Brandon, I may not like the lowball appraisal, but he really was a super guy. More

Excellent service Personally, the service I received you wouldn’t fine anywhere else.. the honesty, trust, when you’re finished you have a great feeling. I especially c Personally, the service I received you wouldn’t fine anywhere else.. the honesty, trust, when you’re finished you have a great feeling. I especially come from S.C. Just because I what to expect. Thank you again.🤗👏👍 More

Patience! Brandon was very patient answering the questions I had. He was knowledgeable about the model and features I wanted on that model. He brought up a car Brandon was very patient answering the questions I had. He was knowledgeable about the model and features I wanted on that model. He brought up a car for me to test drive and explained the new technologies and seemed to know that the blank look on my face meant he needed to start over!! I thank Brandon for helping me find a car that I will enjoy driving for many years to come. More

Quick easy and enjoyable Had a wonderful salesman Brandon Farron he was helpful, informative and motivated. He made my transition into a new vehicle reasonable and easy. I wou Had a wonderful salesman Brandon Farron he was helpful, informative and motivated. He made my transition into a new vehicle reasonable and easy. I would highly recommend Tradition to others and have done so already. Looking forward to doing more business with them in the future. More

Great Experience The customer service was wonderful from walking through the door into their showroom to signing the deal. Brandon was fantastic. Every question asked The customer service was wonderful from walking through the door into their showroom to signing the deal. Brandon was fantastic. Every question asked , Brandon answered and took time with us to explain the vehicle from front bumper to rear bumper. Brandon helped with every detail of setting up OnStar- to the radio. It wasn’t just a sale to Brandon , very professional. More

I had an excellent car buying experience today! I had a great experience when buying a new car. My sales consultant named Brandon Farron made it very easy with his calmness and patience with me. H I had a great experience when buying a new car. My sales consultant named Brandon Farron made it very easy with his calmness and patience with me. He did not pressure me at all and answered all my questions. I needed a new car and think I got one that fits my needs. I am very impressed with Tradition in Newark. The deal process went very well and in the end I was satisfied with the result. More

Brandon was very professional and knowledgeable about the used car we brought. He was friendly and patient with (seniors) us explaining the technology in t was very professional and knowledgeable about the used car we brought. He was friendly and patient with (seniors) us explaining the technology in the car. He made the experience enjoyable. More