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Transitowne Chrysler Dodge Jeep Elma West Seneca
Elma, NY
69 Reviews
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Showing 69 reviews
April 14, 2019
Disappointed After purchasing a 2016 Jeep Grand Cherokee we found that they do not respond to the customer after the sale is completed. My husband and I have both After purchasing a 2016 Jeep Grand Cherokee we found that they do not respond to the customer after the sale is completed. My husband and I have both contacted our saleswoman and also a manager without success. The car does not have any floor mats which upon having a conversation with the sales manager who drove the car stated that when he drove it they were present. The car has the wrong car manual. They have continued to state that they will look for them. No response. The car was not detailed as requested by us when we purchased the car. They will no doubt work with you while purchasing but do not expect any follow through after. Sloppy business. Better look at a places that treat the customer well before during and after purchase. More
by Vg123
Employees Worked With
Leah , Chuck Haring, Zachary Stephen
February 24, 2019
6 weeks and still not fixed,less than zero stars if possible I brought my van there three times and after 6 weeks the check engine light is on I received one phone call in 6 weeks after contacting them many time I brought my van there three times and after 6 weeks the check engine light is on I received one phone call in 6 weeks after contacting them many times their customer service is horrible the ability to repair my vehicle is non-existent More
by TomV
Employees Worked With
Service manager
January 31, 2019
My experience was professional, quick and easy Travis the stores GM was AMAZING and extremely Helpful with questions and helping me figure out the best Jeep for me at a great price!!tony my salesma Travis the stores GM was AMAZING and extremely Helpful with questions and helping me figure out the best Jeep for me at a great price!!tony my salesman was awesome and also helped my process along very smoothly. Marc in finance was great and also entertained my daughter w toys while we were in his office!! Overall it was a great experience and it was my first time buying a Jeep and couldn’t be happier. Definitely recommend tansittowne! Great costumer service and awesome experience!! More
by Klthompson
Employees Worked With
Travis, tony and Marc
September 18, 2018
Disappointed This dealership doesn't stand behind their used vehicle's. Stay away. Do not buy a vehicle from this place, you will be disappointed. I learned a hard This dealership doesn't stand behind their used vehicle's. Stay away. Do not buy a vehicle from this place, you will be disappointed. I learned a hard lesson. More
by Disappointed
Employees Worked With
Chris, Joe
March 22, 2017
Brand new Jeep Cherokee is a lemon Terrible experience and would never recommend Transitowne. After 5500 miles, brand new Jeep Cherokee had blown out engine due to a manufacturers defec Terrible experience and would never recommend Transitowne. After 5500 miles, brand new Jeep Cherokee had blown out engine due to a manufacturers defect. The vehicle still sits at the dealership not repaired for a month while the dealership blames cooperate and cooperate blames the dealership. Nobody calls me back or updates me. Manager promised to update me a week ago and still no call. When I do reach someone they tell me there is nothing that can be done since the car is not fixed. I have purchased many cars for personal and business use, have used many dealerships but have never had such a problem as this. More
by John89
Employees Worked With
Mark from Service, Robert manager
June 16, 2016
So, so happy! Easy to work with. Friendly staff. Great experince. This is the 2nd time I've bought from a Transitowne. I love my new set of wheels. Easy to work with. Friendly staff. Great experince. This is the 2nd time I've bought from a Transitowne. I love my new set of wheels. More
by Sillyblonde3
Employees Worked With
Nicole
October 18, 2015
Got my Grand Cherokee After shopping several dealerships Bill Sienkiewicz treated me in a professional, and respectful manner. Not only did I get the best price on the vehi After shopping several dealerships Bill Sienkiewicz treated me in a professional, and respectful manner. Not only did I get the best price on the vehicle I wanted but also the best experience out of every dealership. I should have seen Bill Sienkiewicz first, could have saved alot of time. More
by DawnieT
Employees Worked With
Bill Sienkiewicz
March 05, 2014
I wanted to purchase a pt cruiser. They said they went over it mechanically. Took it to my mechanic. Had a broken motor mount, oil leak, sway bar bushings, air conditioning fan did not work. After spendin over it mechanically. Took it to my mechanic. Had a broken motor mount, oil leak, sway bar bushings, air conditioning fan did not work. After spending 4 hours and paying a mechanic. I told them the problem and they said. oops Im sorry. Is that it. Im seriously thinking about call the attorney general More
by eyoung63
Employees Worked With
clayton
October 16, 2013
We were given a Chrysler to test drive. I took it to my mechanic. He said if we bought it he would never work on it for me. Either my sales man didn't know anything about those cars or he did and triedbto mechanic. He said if we bought it he would never work on it for me. Either my sales man didn't know anything about those cars or he did and triedbto sell us a bad car. Either way I consider them to be quite dishonest. More
by lancasteruser
Employees Worked With
unsure
