Transitowne Jeep Chrysler Dodge RAM Of Williamsville - Service Center

Oil Change Having an oil change and was able to wait for car and it was ready in the time I was told. I like working with Bill Webber. Having an oil change and was able to wait for car and it was ready in the time I was told. I like working with Bill Webber. More

Friendly and efficient A quick appointment led to a clear diagnosis, made an appointment to get the part for the next day, reasonable cost, and done. Very pleasant experienc A quick appointment led to a clear diagnosis, made an appointment to get the part for the next day, reasonable cost, and done. Very pleasant experience! More

Fast service The time my vehicle was at the dealership was less than expected. Department has a good system to check vehicles in and out. Parking area is too crowd The time my vehicle was at the dealership was less than expected. Department has a good system to check vehicles in and out. Parking area is too crowded. Cars ready for pick up need a designated area. Hard to navigate to get out of lot. More

Great Service Department! The service department at Transitowne of Williamsville always does an excellent job of servicing our vehicles. The service writers are always friend The service department at Transitowne of Williamsville always does an excellent job of servicing our vehicles. The service writers are always friendly, helpful and courteous. More

Oil change and check engine light Lifetime oil change deal is great! And everyone was kind and friendly! I would recommend to this dealership to anyone, especially my extended family a Lifetime oil change deal is great! And everyone was kind and friendly! I would recommend to this dealership to anyone, especially my extended family and, of course, all my friends! More

in for an oil change to can't turn my radio off I came in for an oil change. There was a three hour wait so I said I'd come back the next day. The oil change light kept coming on. The person in the I came in for an oil change. There was a three hour wait so I said I'd come back the next day. The oil change light kept coming on. The person in the shop said they could clear it and they did. The problem was, when I got home(15 min away) the radio wouldn't shut off even when you weren't in the car. The windows also could be used even after the engine was shut off and you were out of the car for periods of time. So I got in the car and went back. After about 10 minutes someone came out and then after another 10 minutes came out and had a guy come out and took the car. No one said where to wait, so there I was standing in the lot. Went inside and sat down in the waiting area. After about an hour(give or take, I watched a nice old Charlie's Angels Episode). Finally, someone came out and said it was ready. They pointed to the lot and said it was out to the right. I would say there were some good associates and some not so much. I was disappointed by the fact I had to go back and have the car reset. Took a lot longer time then it ever should have, not to mention gas. Can not believe there was a 3 hour wait for oil changes. Oil changes at Basil Chevy was fast. The longest I ever waited was 1/2 hour. Also, since people have to wait so long, would it kill you to have some kind of beverage available and some snacks like Basil Chevy? Disappointed all around so far. Do not mean to sound just not satisfied at all. There was a nice woman the nest day that really was great. Friendly and courteous. She kind of made me feel better about the night before. More

It was okay I had an appointment for 7:30, I told them I will be dropping it off for the day and picking it off after work. I had the appointment to have the tran I had an appointment for 7:30, I told them I will be dropping it off for the day and picking it off after work. I had the appointment to have the transmission looked at. When I dropped it off in the morning, I had asked them to looked at my air conditioner while it was there. Well long story short I was told at the end of the day when they called me at 4:30 they didn’t have time to look at the AC, really you had the car the entire day? If you knew you couldn’t do it you should’ve told me in the morning. Very disappointing. More

? Chrysler Dodge commit 2 cuts, but good rev from Transitown Defective Pass side heat/AC actuator door, was subject to a limited NTSB recall by VIN, did not cover mine. Extended period for repair missed by a fe Defective Pass side heat/AC actuator door, was subject to a limited NTSB recall by VIN, did not cover mine. Extended period for repair missed by a few months & miles. This was an issue prior to the 3year 36k miles that when taken in for serviced was working fine, so nothing was done at the time. It has been an on again off again defect, working for a while then not for a few days back and forth for past three years. Now totally not working. Transitown fixed it, but advised out of warranty and extended warranty. Previous contact with FCA customer care center got NO callback from corporate rep. I have been driving Grand Voyagers & Grand Caravans for nearly 30 years. Very disappointed with the lack of response from Corporate to my concerns! Possibly the last FCA vehicle for me as corporate has shown that it does not even care about the customer. More

Unknown metal noise repair I brought my Jeep in to have it looked at as there was a metal clanking noise coming from the front drivers side. The best way to describe it was soup I brought my Jeep in to have it looked at as there was a metal clanking noise coming from the front drivers side. The best way to describe it was soup cans being dragged along and I couldn’t identify a specific time that it was happening (accelerating, breaking, turning, etc). I left the car there as they were unsure how long it would take and when they called me to update after the diagnostic, they said there was nothing wrong. I was told the mechanic could not hear any metal clanking and the noise I was hearing was probably a “lipstick in my door”. They said nothing was wrong and it was safe to drive, nothing loose, nothing broken, suspension was fine everyone seemed okay. However when I picked the car up I heard the noise while leaving. :( I ended up taking it to my usual mechanic (out of convenience of not driving to Rochester I brought it to transittowne). He was able to quickly see it was in fact a loose heat shield and fixed the problem within 10 minutes of having the car. now my car is fixed and doesn’t make any noise but I was unfortunately inconvenienced twice, and my mom was inconvenienced as well as I had to borrow her car while I left mine in Rochester to come back to work in Buffalo. I did check yes for recommending only because the process of getting an appointment and the shuttle service were all very easy and accommodating and all of the individuals I dealt with were friendly and welcoming. I would have considered bringing my car back had I not been told it was probably just a lipstick in the door and that there was no noise happening and nothing was seen as broken. More

Mosimo puts to shame most lease reps I have met. Any issue that comes up Max''s customer service skills are the best I have encountered. Always a pleasure when working with your showroom and servic Any issue that comes up Max''s customer service skills are the best I have encountered. Always a pleasure when working with your showroom and service personnel Would highly recommend. More