Transitowne Jeep Chrysler Dodge RAM Of Williamsville - Service Center

Fantastic service Everyone was very friendly especially mechanic. I cant remember his name maybe Josh? He went above and beyond. Thank you so much. Will only bring m Everyone was very friendly especially mechanic. I cant remember his name maybe Josh? He went above and beyond. Thank you so much. Will only bring my car here from now on. More

Great customer service The sales department to the service department. Everyone was courteous and quick to help out . And management may sure that I was taking care of The sales department to the service department. Everyone was courteous and quick to help out . And management may sure that I was taking care of More

Oil change tire rotation Quick and no appt necessary which is great for people with busy schedules. It’s always very well run and everyone is very pleasant to work with Quick and no appt necessary which is great for people with busy schedules. It’s always very well run and everyone is very pleasant to work with More

The dealer failed to notice several liters of coolant missi I brought my 2017 dodge challenger into service at Transitowne saying that the fan that initially blows hot air out in front of the engine was workin I brought my 2017 dodge challenger into service at Transitowne saying that the fan that initially blows hot air out in front of the engine was working way too hard constantly. I was afraid that this would lead to heating issues and I wasn’t sure what the problem was. Sure enough a week after going in for service I had to stop on the side road for engine overheating. In short, my car had NO coolant. If the dealer even opened up the hood they would have seen that there was nothing in there. More

CONVENIENT I really like the discounted synthetic oil changes because I purchased from the Transitowne group. I'm able to get my KIA serviced at the Jeep store I really like the discounted synthetic oil changes because I purchased from the Transitowne group. I'm able to get my KIA serviced at the Jeep store with convenient hours. More

Very happy with body work My Jeep was backed into, heavily damaging the door. The whole process of repair was very smooth, and the work was outstanding. It was a very positive My Jeep was backed into, heavily damaging the door. The whole process of repair was very smooth, and the work was outstanding. It was a very positive experience! More

Efficient and Effective Service Recently had my truck in for a recall. The appointment was taken on time and completed in time. In a non-high pressure way, a review of upcoming ser Recently had my truck in for a recall. The appointment was taken on time and completed in time. In a non-high pressure way, a review of upcoming service milestones was done coincident with the recall appointment. More

Long wait Was told 1-1.5 hour for an oil change ended up waiting 3 hours. Wish they would have told me a more accurate time before I came Was told 1-1.5 hour for an oil change ended up waiting 3 hours. Wish they would have told me a more accurate time before I came More

Oil change Called last week for a cruise control recall but couldn’t get it in until aug 16th. I came in for an oil change on Monday and the girl at the counter Called last week for a cruise control recall but couldn’t get it in until aug 16th. I came in for an oil change on Monday and the girl at the counter saw that I needed the recall done and said she could fit the work for the recall in that day which saved me a trip back. Very much appreciated. Thank you More

“User Error” The service department is the worst part of this dealership, they toss you around and are so disrespectful. I refuse to ever bring my vehicle back her The service department is the worst part of this dealership, they toss you around and are so disrespectful. I refuse to ever bring my vehicle back here as they are so unprofessional and do not keep you updated on your car. My new 2018 Jeep was in the shop for 63 days total with three different visits. They made a “guess” of what was wrong just because they couldn’t replicate the problem and the service lady told me it was “user error”. They need to send there techs for more training as everything is electronic these days. Max the cars salesman is the only reason this dealership stays afloat, that was the only good part of my car buying experience. More