Transitowne Jeep Chrysler Dodge RAM Of Williamsville - Service Center
Williamsville, NY
572 Reviews of Transitowne Jeep Chrysler Dodge RAM Of Williamsville - Service Center

Great service I went to transit towne and was given the best service I've ever had . They went above and beyond my expectations, would highly recommend. I went to transit towne and was given the best service I've ever had . They went above and beyond my expectations, would highly recommend. More

Great place for service! Needed my exhaust repaired and my oil changed on my Ford escape,when I went in they noticed I was also over due for my NYS inspection.Dropped the vehi Needed my exhaust repaired and my oil changed on my Ford escape,when I went in they noticed I was also over due for my NYS inspection.Dropped the vehicle off and it was all set in a day, great service in a reasonable amount of time and a great price. Would recommend Transitowne for your one stop car needs,see Bill in service and Bob in the body shop! More

Transitowne rocks! Whenever I take my car to Transitowne for service, Bill and his team team great care of me! The shuttle is super convenient too. Excellent customer Whenever I take my car to Transitowne for service, Bill and his team team great care of me! The shuttle is super convenient too. Excellent customer service all the way around! More

Been Coming Here for 5 Years! First car was Chrylser Town and Country, and second/current car is Chrysler Pacifica. Love them both! The service department here has been VERY goo First car was Chrylser Town and Country, and second/current car is Chrysler Pacifica. Love them both! The service department here has been VERY good with keeping my car in fine working condition, as I drive for work (4 years, 180K miles on the Town & Country). I've always felt like they've given me correct and reasonable suggestions for maintenance and repairs, and I appreciate their service. Also, Mike Kelley wants you to stop in and see him for a new vehicle! More
Service manager leaves a lot to be desired! Wow Transitowne Dodge on transit Rd in Williamsville knows how to treat customers! Made an appointment to have recall service done on my Jeep a week i Wow Transitowne Dodge on transit Rd in Williamsville knows how to treat customers! Made an appointment to have recall service done on my Jeep a week in advance, when I got there they told me that my parts were back ordered. . I had made special arrangements at work so I could get there on time never knowing that my parts were not in or even needed to be ordered. Apparently they don't inform you that your parts are back ordered and not in. Spoke to the service manager to about it and he told us that that is not there policy to tell customers that their parts are back ordered. The service manager (I'll call him "Richard Cranium") was very confrontational and could care less about me wasting my time. He told me and I quote "maybe I should go to West Herr and have my vehicle serviced there". Had they told me I need parts ordered, I could have simply called the morning of the appointment and checked to see if they had them yet and avoided this. No wonder I have purchased 6 out of 7 Chrysler products at other dealerships and stopped going there even for free oil changes More
So aggravated with the service I have a 2013 Chrysler 200 that I bought certified pre-owned from this dealer almost 2 years ago. Bought with 46,000 miles on it and I've put just ove I have a 2013 Chrysler 200 that I bought certified pre-owned from this dealer almost 2 years ago. Bought with 46,000 miles on it and I've put just over 20,000 on it so far. Within a few months from buying the vehicle I brought it in for service for it having a shimmy/shake/vibration while driving. The majority of my driving is highway so it is crucial to have a nice smooth ride. Since then I have brought it back multiple times for the same problem but every single time it's something different. So thousands of dollars later, it's still shaking like crazy, something is clunking really bad on the front end, and I'm ready to drive this car into a lake. Words can't even explain the level of frustration coming from the fact that the CHRYSLER dealer that I bought my certified pre-owned CHRYSLER vehicle from cant even fix a simple shimmying problem. More
Service and repair ripoff My wife took in our 09 keep liberty in for warranty work and they made up for the parts in labor rate. I myself am a mechanic and they not only robbed My wife took in our 09 keep liberty in for warranty work and they made up for the parts in labor rate. I myself am a mechanic and they not only robbed us in labor but charged us double on diagnostic. The best thing I can say at least they closed the hood this time. More
Don't service your vehicle there! Recently my 2010 Jeep Liberty started to present some electrical problems such as windshield wipers going off, instrument panel lighting up, radio tur Recently my 2010 Jeep Liberty started to present some electrical problems such as windshield wipers going off, instrument panel lighting up, radio turning on and off randomly, and other problems of the same nature. Due to the fact that I had purchased the vehicle at Transitowne Williamsville, I decided to have it serviced there. When I was first contacted by the representative at the service department after dropping the vehicle off, I was informed that the problem was the Instrument Cluster, and the total cost would be $800.00, which included labor and part. The representative asked me if I wanted to have the service done which I agreed to. The second time I was contacted by the service department, it was to inform me that the problem was not the Instrument Cluster, but it was instead the Tippen. I was informed that the technician had already changed the Instrument Cluster, and since it didn’t fix the problem, they decided that the Tippen was the cause of the problem. I questioned if I was still going to be charged for the new Instrument Cluster and he said that I had agreed to purchase the part and would, therefore, be charged for it. The representative over the phone informed me the Tippen would add an additional $700.00 to my bill. The only reason I agreed in originally ordering the part was because the Transitowne’s Service Department reported that it was necessary to fix my vehicle’s malfunction. Due to the incapability of the service team to correctly diagnose my vehicle and then changing me for an expensive part that was unnecessary, I didn’t have any certainty that reliable and honest service was being performed. I told your servicing member that the cost of maintenance was getting out of hand. Instead of having me speak with someone more knowledgeable about Jeep servicing, they sent me to the sales department for “help.” The person I spoke with tried adamantly to convince me to trade my broken Jeep in to buy or lease a new vehicle. Even after explaining that I do not currently have, nor do I want in my future, a car payment, she kept persisting. Their form of “helping” me with my broken vehicle was to burden me with expensive car payments for years ahead. I couldn’t stand to work with a company providing such unreliable and distasteful service, so I decided to take my vehicle to an alternate dealership to get looked at. When I retrieved my Jeep from Transitowne Williamsville, I was charged for the part but not for labor. This may have been a nice gesture from the representative in a different scenario, but it doesn’t erase the fact that I was still paying for a part that was unnecessarily ordered for my vehicle. I decide to take my vehicle to Northtown Jeep to have it serviced there. After just a few hours I was contacted by their service department stating the problem with my Jeep was a broken wire which would cost $3.00 in parts. They completed the service and completely fixed my vehicle in a few short hours. After all that, I sent an e-mail to Transitowne's General Manager Joe Chambers informing him of everything that led to my dissatisfaction with his service department. I was completely ignored! Do yourself a favor and take your vehicle to Northtown Jeep. More
Service I didn't buy my Jeep here but getting service here is always a pleasure. It's nice to have a smiling customer service rep behind the counter. I was i I didn't buy my Jeep here but getting service here is always a pleasure. It's nice to have a smiling customer service rep behind the counter. I was in and the problem came back they got me right in super friendly women behind the counter with a smile and personable makes the problem seem much better. More
I went in for an oil change and two days later I didn't have any power steering fluid left in the car. When calling and dealing with them, they treated the situation as it was my fault. didn't have any power steering fluid left in the car. When calling and dealing with them, they treated the situation as it was my fault. More