Transitowne Jeep Chrysler Dodge RAM Of Williamsville - Service Center

Always taken well care of I have been using Transitowne for over 20 tears and have always been satisfied with the service I have received. Barring unseen circumstances everyth I have been using Transitowne for over 20 tears and have always been satisfied with the service I have received. Barring unseen circumstances everything in completed in a timely fashion. More

just wonderfull as usual i was offered a ride home,cause may take 4hours to fix,but it took 8 hours to fix,if i stayed at dealership i would went buggy.thanks alot offering a i was offered a ride home,cause may take 4hours to fix,but it took 8 hours to fix,if i stayed at dealership i would went buggy.thanks alot offering a home service .picked up when done that was great service. many thanks to all at transitown dealership.Mr Konowalski More

Awesome Customer Service Mike was great. Very humble and explained everything nicely. He also explained the process of safety inspection and recommended how to get vehicle reg Mike was great. Very humble and explained everything nicely. He also explained the process of safety inspection and recommended how to get vehicle registration. Pickup/Drop service was amazing. More

Great service for maintenance of my Jeep I did not have to wait to drop or pick up my car. Car was serviced in a short period of time and all was done correctly. Can’t ask for anything more I did not have to wait to drop or pick up my car. Car was serviced in a short period of time and all was done correctly. Can’t ask for anything more for a service appointment More

They purposely broke my SUV rear cooling system This is the 3rd time I have had a major issue with this dealership. First they didn't tighten up my gas line after repairs and my full tank ran out al This is the 3rd time I have had a major issue with this dealership. First they didn't tighten up my gas line after repairs and my full tank ran out all on their lot and on my way home and I had to pay for their careless with a tow truck to a different shop to get climp tighted back up and was out 60 dollars of gas. They said pay a tow truck and pay them to look at it knowing I was loosing gas before pulling off. 2nd time I paid to fix my suv they said it was fixed went to pick upit wouldn't start up to pull off and they treated to call police on me if I didn't move SUV out they garage but it wouldn't start up and I had paid in full. 3rd time I just recently was told it was new manager so I went in for a oil change and they purposely destroyed my rear cooling system lines and antifreeze was coming out on the way home and AC in front and rear blows hot and antifreeze is linking out and they told me all my fluids was full but when I got home my car inside smelled like something was burning the AC stayed hot I called back soon as I drove off lot and they said pay them 100 to look at it and I would have to pay to get it fixed but make a appointment and pay for a tow back myself. My SUV cooling system is linking antifreeze now and blowing hot air and smells. Although I had AC on while driving there and no links plus my antifreeze coolant was full but when I got home it's empty and I smelled it burning on the way home when I called to tell them my AC was hot and something was burning smell. I have reported them to the BBB before and I'm forced to do so again. And I didn't see a new manager and when I called from a different number I was told it the same manager. The last time I filed out a report the manger called me and told me he seen my customer comments I was emailed from transit town dodge that I complained about the service and began degrading me and I hung up. This young under 40 manger is unprofessional rude and scamming people for more service and money. He doesn't like honoring that I'm grandfathered in with free oil changes and didn't want to honor it until I got my original sales man to back me up and it pissed him off and I had problems with him. I tried apologizing although I didn't do anything but wanted my free lifetime oil changes and he will not honor my top it off fluids at all so I didn't push the issue. But I offered to pay this time to get my fluids top off and was told everything was full but I had no antifreeze when I got home from picking up my SUV and then was told they didn't do anything I need to pay 100 to look at it pay for it to get towed back and pay to get it fixed . They are horrible place and needs to be shut down. They put my kid and my life in danger with gas falling out after they say they repaired it and lied to get me in just to destroy my SUV again. I feel like a fool for trusting them . Please don't give him my phone number and let him read my report and retaliate on me and call me and degrade me again please. Also I don't agree with giving even one star but once again I was fored to push one star just to submit my report on here. I will be filing with the BBB and attorney general once again sad to say. I'm a newly anesthesiologist graduate and didn't have time to follow up but this time I'm making sure I do for other young African American female that get ripped off by this horrible service shop. They underestimated who I am from my appearance I'm thinking. But either way its frud and horrible and most of all dangerous and someone going to be injured or killed More

Oil change on 3 vehicles Bill in service was excellent. Will be back for further service. Staff was friendly and work done quickly and no problems with quality of work Bill in service was excellent. Will be back for further service. Staff was friendly and work done quickly and no problems with quality of work More

Went above and beyond There is definitely room for improvement but overall a great experience. I dropped my car off at 9 am and tried To pick it back up at 2pm. The shuttl There is definitely room for improvement but overall a great experience. I dropped my car off at 9 am and tried To pick it back up at 2pm. The shuttle was not available to give me a ride to work so the manager offered to drive me himself since my work was close. Then when i returned at 2pm they didn’t have my vehicle ready and i was very annoyed.... BUT They got the oil change done immediately and gave it to me on the house. Thanks for going above and beyond to make sure my experience turned out positive. More

Great Sales and Service staff Always have a great experience with this dealership. Service people are friendly and totally professional. Waiting area is comfortable and coffee is p Always have a great experience with this dealership. Service people are friendly and totally professional. Waiting area is comfortable and coffee is provided. I wouldn't go anywhere else! More

Requested work not completed Disappointed that not everything I requested to be done was completed. Also, one of the problems I had - still have - I was told they "couldn't find Disappointed that not everything I requested to be done was completed. Also, one of the problems I had - still have - I was told they "couldn't find anything" when there is clearly something wrong. This was my first experience here and I will not go back. More

Poor service dept Left oil drain plug loose. Oil covered my driveway. Had to take to corner garage to tighten and fill with oil. Reply from dealer was drive back we wil Left oil drain plug loose. Oil covered my driveway. Had to take to corner garage to tighten and fill with oil. Reply from dealer was drive back we will give you some driveway cleaner. Did not even offer to pay for lost oil. Service manager would not even return call. Never been treated that way after a new car purchase. Stay away More