Transitowne Jeep Chrysler Dodge RAM Of Williamsville - Service Center

air in tires The service I received when I was at your dealership was Speedy and prompt. I saved a lot of time when scheduling my appointment with your dealership The service I received when I was at your dealership was Speedy and prompt. I saved a lot of time when scheduling my appointment with your dealership. More

Bill is awesome Bill in service worked with us to do a brake job on our new “used” Pacifica. We bought it in January with low miles but the brakes were obviously defe Bill in service worked with us to do a brake job on our new “used” Pacifica. We bought it in January with low miles but the brakes were obviously defective and were pulsating after a few months of ownership. He found a way to have the brake job partially covered to keep the cost very reasonable. In addition he figured out how to reset the GPS home address, which was not easy to figure out — and I’m a computer engineer! More

great and friendly service Scheduled my oil change and NYS inspection and brought it in for my appointment, got checked in right away. Had to wait a little bit for the work to Scheduled my oil change and NYS inspection and brought it in for my appointment, got checked in right away. Had to wait a little bit for the work to get done, but I was able to wait in the waiting area and get some work done. My only complaint are the seats...good for a short stay, but that about it. Anyway, nothing but high marks for the work done, keeping me updated as to when I might be ready to go. Got done in a good time and out the door with no issues. Very pleased. More

Service performance Bill Webber did a great job of getting my car back into shape. It needed quite a lot of work to be done in a short period of time and he made it happe Bill Webber did a great job of getting my car back into shape. It needed quite a lot of work to be done in a short period of time and he made it happen. He even went as far as to investigate my warranties with the original dealer where I purchased the car from out of town. He is the reason I returned to this dealership to have my work done. More

Inspection + GREAT! Bill Webber is the best. Thanks to Ted and Mike too. EXCELLENT service. Long wait time but worth it. Cost is high but it's the same everywhere. GREAT! Bill Webber is the best. Thanks to Ted and Mike too. EXCELLENT service. Long wait time but worth it. Cost is high but it's the same everywhere. More

Excellent! The Customer Service and service on my Jeep was exceptional! My questions are always answered to my satisfaction and I always feel confident in the w The Customer Service and service on my Jeep was exceptional! My questions are always answered to my satisfaction and I always feel confident in the work done on my vehicle! More

Quick Fix for a Recall I was in and out on a Saturday within an hour and a half for a recall. Very pleased with the accommodating service. Easy to schedule, and variety of I was in and out on a Saturday within an hour and a half for a recall. Very pleased with the accommodating service. Easy to schedule, and variety of open hours. More

sorry in advance for the poor service ramble dropped my car off for my appointment at 10 am. Inspection was to be done and I also asked for them to look into a problem that I've asked 2 other pr dropped my car off for my appointment at 10 am. Inspection was to be done and I also asked for them to look into a problem that I've asked 2 other previous times within a year to look into. There was NO communication about my car all day so I called at 3:45 and was told that they PROMISE they'll call me back in 20 mins because they didn't know what was going on with my car. No phone call back. I called at 4:45 and was told that they needed to keep the car that night and no courtesy car would be given. This is all 10 minutes before they were closing! I had no ride and now, no car. Dawn told me it would be ready in morning, first thing....unless I wanted to take my car and bring it back. I asked if it was safe to drive and she said she wasn't sure what was done since now the mechanics have left for the night. Lol...oh ok, let me come right over and grab the car you don't know is ok to drive! In the morning, again, I had to call a few times to see what was going on and I really felt I was being given the run around just like previous night. They couldn't answer questions and didn't give any helpful info and my car still wasn't ready. In the meantime, I called another dealer's service dept to ask for some help and received more time, help and guidance than I did from Transitowne. When I finally could go pick up my car; I asked for some paper work and information and again, just felt like nobody could tell me exactly what was wrong with my car or even exactly what kind of work was done. But they did give me my $10 inspection fee for free; as though that would take care of all that transpired. Thank you, but that didn't make it ok. Very frustrating, disappointing and hard when you can't trust who is doing work on your car. I can honestly say, I truly don't know what work was done because the car still has the issue that I've been asking help for. More

Service Stop/Start system Service time was a little long. Service personnel were knowledgeable of my problem and told me of the time involved for the repair. A repair well don Service time was a little long. Service personnel were knowledgeable of my problem and told me of the time involved for the repair. A repair well done. More

a bit too long I had an appointment for oil change and tire rotation. The also completed a 140,000 mile check-up. I was there a little over an hour, not as bad as I had an appointment for oil change and tire rotation. The also completed a 140,000 mile check-up. I was there a little over an hour, not as bad as last time but I was getting sleepy. More