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Transwest Ford

Scottsbluff, NE

4.6
424 Reviews
Transwest Ford in Scottsbluff, NE, also serving Torrington, WY and all of western Nebraska/eastern Wyoming is proud to be an automotive leader in our area. Since opening our doors, Transwest Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford, used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first-time car buyer, you can trust that Transwest Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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1515 E 20th St

Scottsbluff, NE

69361

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Showing 424 reviews

December 15, 2023

They repaired drivers window in order to complete a door latch recall. Less than 3 months window fails to operate. I was told by service manager the work has NO warranty! It has cost me over $500 to have More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Miller
Dec 18, 2023 -

Transwest Ford responded

Hi Tim. Transwest Ford appreciates you sharing your experience. We are sorry you had a less than perfect experience. We will review your visit with the service team and see where corrections need made. Feel free to reach out to our General Manager, Al Meloni, to discuss your situation further. He can be reached at 308-635-3701. Thank you for your business and we hope we can earn your future business. The Transwest Ford Team

December 15, 2023

Transwest Service was friendly and accommodating. I appreciate their flexibility in rescheduling my appointment and getting my car serviced quickly. Friendly bunch! More

by Mollywillmschen
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Mario Ramirez
Dec 18, 2023 -

Transwest Ford responded

Thank you so much for the great review. Transwest Ford always appreciates hearing from our guests. We are happy our team was friendly and accommodating. Thank you very much for your business and we look forward to helping you in the future. The Transwest Ford Team

December 14, 2023

My appointment was at 9:00 and wasn't taken in until After 3:00 pm. Nobody knew what the progress was and no updates. I was put on hold for 15 min and nobody would answer. Very poor service !!!! More

by gomp4russ
Recommend Dealer
No
Employees Worked With
Cassie Cross, Cassie Cross
Dec 15, 2023 -

Transwest Ford responded

Transwest Ford is sorry to hear you had a less than perfect experience while in for service. Our goal is to deliver a 5-star experience to al of our guests. Please contact our service manager, Shawn Miller, at 308-635-3701 so he can look into your visit and get this issue corrected. Thank you in advance for helping us correct this issue. The Transwest Ford Team

December 14, 2023

I am disappointed in the fact that a year after I purchased my vehicle I had the battery replace now a year later it needs to replace and now I have to purchase the battery. Most car batteries last a More

by Norma.cantu
Recommend Dealer
Yes
Employees Worked With
Michelle and Idk
Dec 15, 2023 -

Transwest Ford responded

Hi Norma. Transwest Ford appreciates your feedback. We ask that you contact our service manager, Shawn Miller, so he can look into your battery issue. Shawn can be reached at 308-635-3701. Our service team wants to make sure you have all your questions answered and you drive away happy. Thank you for helping us figure our your issue. The Transwest Ford Team

December 09, 2023

Asked to have vehicle there at 7:30am for a hours worth of work. They were not done until 3:30. I had to take 2 days off from work because they had my vehicle for 2 days between the diagnostic and to fix v More

by Zpreble11
Recommend Dealer
No
Dec 15, 2023 -

Transwest Ford responded

Transwest Ford appreciates your feedback. We will review your visit with the service team and see where we can improve. Please feel free to reach out to our service manager, Shawn Miller, with any additional details you would like to share. Customer feedback is how we continue to improve. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 09, 2023

The team was very friendly and worked hard to get the car ready for me as quickly as possible! Considering I had been in a car accident the day before, and walked away with pretty much exactly what I wanted More

by clapperlm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunshine Eisenbarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Collar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim, Court Cook
Dec 15, 2023 -

Transwest Ford responded

Thank you so much for the great review. Transwest Ford is happy our sales team was able to help you get a new vehicle after your accident. We are happy you are doing well and we hope you enjoy your new car. The Transwest Ford Team

December 08, 2023

Very good Very friendly,got through the process petty fast.Would deal with Them again That. Was 13 More

by TIMVANDERIET7
Recommend Dealer
Yes
Employees Worked With
Court Cook, Court Cook
Dec 15, 2023 -

Transwest Ford responded

Hi Tim. Transwest Ford is happy Court was able to take great care of you. We have worked hard to create a smooth, hassle-free process and we are happy it met your expectations. Thank you very much for your business and we hope you enjoy your new car. The Transwest Ford Team

Dec 17, 2023 -

TIMVANDERIET7 responded

I am really happy with the Maverick

December 08, 2023

They were very kind and able to fix my problem in a short amount of time. More

by Craige3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
Dec 15, 2023 -

Transwest Ford responded

Hi Craige. Transwest Ford is happy our service team was able to get you in, fixed up and back on the road in a timely manner. We work hard to make sure our customers are not without their vehicle for very long. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 08, 2023

This is our 1st routine service trip since purchasing a '22 Escalade . They gave 2 complimentary oil changes with the deal & we purchased a service contract... Not sure what that includes going forward? It More

by chiplittlejohn
Recommend Dealer
Yes
Employees Worked With
Service Desk & our salesman Steve Shelton.
Dec 15, 2023 -

Transwest Ford responded

Transwest Ford appreciates your feedback. We are happy you are enjoying your Escalade. Please reach out to your sales person Stephen or our finance manager Brian to get a better understanding of what your service contract offers. They should be able to get your all the details. They can be reached at 308-635-3701. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 07, 2023

I had several things done so it took 2 days. Things went fairly well All the parts came in on time so I could get the truck back More

by TRROTH
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Dec 15, 2023 -

Transwest Ford responded

Transwest Ford appreciates you sharing your feedback. We are happy all the parts showed up and we were able to get you back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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