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Transwest Ford

Scottsbluff, NE

Overview
Reviews
4.6
567 Reviews
Call Dealership (308) 635-3701
View Awards

1515 E 20th St

Scottsbluff, NE

69361

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Showing 567 reviews

November 05, 2023

They used to be in Torrington Wyoming which is 15 minutes away now its longer but i still like gojng to transwest. They always do a GREAT job. More

by jocibrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith, Cassie Cross
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy the team continues to take great care of you. While we did move down the road to a larger location, we are still committed to our customers in Torrington. Next time you need service, please ask about our pick-up drop-off service. Thank you very much for your continued support and we hope we can be of help in the future. The Transwest Ford Team

November 05, 2023

I'm happy with the service department. They even changed the wiper on rear window. I didn't know it was bad. Kudos to the service department crew. You make me feel safe driving my car. More

by Grannygrunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith, Robert MacDonald, Cassie Cross
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear our service team was able to take great care of you while on your recent visit. We work hard to create a smooth, hassle-free experience. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 05, 2023

Parts are slow and ridiculous, service shop did a nice job cleaning up my pickup. I appreciate that More

by BKPALM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates your feedback. Yes, due to the recent UAW strike, parts did become very difficult to get and did slow up the service process. We apologize for any inconvenience. Thank you very much for your business and we hope we are able to deliver a 5-star experience with your next visit. The Transwest Ford Team

November 04, 2023

Shawn will go out of his way to help you and your vehicle in anyway possible! More

by bassmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy Shawn and his team were able to take great care of you. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 04, 2023

The service provided for the warranty repair on my 2021 Explore was terrible. I was with out my vehicle for almost 3 months & just kept getting excuses every time I would call to check on the status of the More

by Tom C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Smith
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. However, we are sorry you had a less than perfect experience. Due to the recent UAW strike, parts did become difficult to get which may have held up the repair. Please reach out to our service manager Shawn, at 308-635-3701 so we can help learn a bit more and help correct the problem. Thank you in advance for your help. The Transwest Ford Team

November 04, 2023

Cassie was very pleasant to deal with, I was very impressed that the truck was washed thank you for that, look forward to a great relationship with the Ford dealership More

by Matthias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith, Robert MacDonald, Cassie Cross
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Thank you very much for the great review. Transwest Ford always appreciates hearing from our guests. We are happy Cassie was able to make your service visit a pleasant one. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 04, 2023

Court was very good as the rest of the team. They made the car buying transition very quick and efficient. More

by wdfischer1407
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Allen, Brian Christeleit, Court Cook
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy Court and the rest of the team made the buying process a smooth, hassle-free one. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 03, 2023

Very professional and courteous. They followup and contact you on a timely basis unlike other businesses. Nathan follows up and offers great customer service. More

by slandmark54
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Kendall
Report | Print
Nov 06, 2023 -

Transwest Ford responded

We are happy that Nathan and the team were able to take great care of you with your recent purchase. We have worked hard to create smooth, hassle-free process and we are happy to hear it's working. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 02, 2023

They need mechanics that can work on your car bbbbbbbb. Aaaaaaaa dddddd FFL gg II More

by Davebrowning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian collar , Josh Smith, Robert MacDonald, Cassie Cross
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We appreciate the 4-star review. We will certainly work a little harder so we can earn that 5th star. We are always looking for good technicians, we have numerous openings. Please send anyone you know are way, we would love to interview them. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 02, 2023

They let me know what it would cost me before they di the work and kept me informed the whole time. More

by lizflick47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith, Robert MacDonald, Cassie Cross
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy the service team was able to take great care of you while on your recent visit. We do our best to keep our guests informed throughout the process. so there are no surprises. Thank you very much for your business and we hope we can be help in the future. The Transwest Ford Team

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