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Transwest Ford - Service Center

Scottsbluff, NE

4.3
238 Reviews

238 Reviews of Transwest Ford - Service Center

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December 09, 2023

Asked to have vehicle there at 7:30am for a hours worth of work. They were not done until 3:30. I had to take 2 days off from work because they had my vehicle for 2 days between the diagnostic and to fix v More

by Zpreble11
Recommend Dealer
No
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Dec 15, 2023 -

Transwest Ford responded

Transwest Ford appreciates your feedback. We will review your visit with the service team and see where we can improve. Please feel free to reach out to our service manager, Shawn Miller, with any additional details you would like to share. Customer feedback is how we continue to improve. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 08, 2023

They were very kind and able to fix my problem in a short amount of time. More

by Craige3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
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Dec 15, 2023 -

Transwest Ford responded

Hi Craige. Transwest Ford is happy our service team was able to get you in, fixed up and back on the road in a timely manner. We work hard to make sure our customers are not without their vehicle for very long. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 08, 2023

This is our 1st routine service trip since purchasing a '22 Escalade . They gave 2 complimentary oil changes with the deal & we purchased a service contract... Not sure what that includes going forward? It More

by chiplittlejohn
Recommend Dealer
Yes
Employees Worked With
Service Desk & our salesman Steve Shelton.
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Dec 15, 2023 -

Transwest Ford responded

Transwest Ford appreciates your feedback. We are happy you are enjoying your Escalade. Please reach out to your sales person Stephen or our finance manager Brian to get a better understanding of what your service contract offers. They should be able to get your all the details. They can be reached at 308-635-3701. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 07, 2023

I had several things done so it took 2 days. Things went fairly well All the parts came in on time so I could get the truck back More

by TRROTH
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
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Dec 15, 2023 -

Transwest Ford responded

Transwest Ford appreciates you sharing your feedback. We are happy all the parts showed up and we were able to get you back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 06, 2023

Vehicle was ready to go but I didn't get the ticket and keys until 30 minutes later More

by tnbutcher
Recommend Dealer
No
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Dec 18, 2023 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We will review your visit and see where we need to improve. We apologize for any inconvenience and we hope we can be of help in the future. The Transwest Ford Team

December 06, 2023

Good work at fair price That's about it I'll be back Haven't had a good Ford dealer until now More

by jerrygrasmick3
Recommend Dealer
Yes
Employees Worked With
I do
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Dec 18, 2023 -

Transwest Ford responded

Hi Jerry. Transwest Ford appreciates the kind words. Its always nice to hear from our guests. We are happy we have met your expectations and we hope we can continue to earn your business. The Transwest Ford Team

December 03, 2023

Attentive to detail. Also went the extra mile with new vehicle switch over. Thank you More

by GLENEHLER
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
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Dec 04, 2023 -

Transwest Ford responded

Thank you very much for the great review. Transwest Ford always appreciates hearing from our guests, it's how we continue to improve. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 03, 2023

It was a good experience. Wait time was right on point to what she said. Truck was clean after the service was done More

by GFEIL805
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
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Dec 04, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear you had a good experience while on your recent service visit. We work hard to deliver a smooth, hassle-free experience to all of our guests. Thank you very much for your business and please let us know if we can be of help in the future. The Transwest Ford Team

December 03, 2023

Took to long for early morning service Took two hours for service Forgot To long More

by KEN@CBP.COOP
Recommend Dealer
No
Employees Worked With
Good
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Dec 04, 2023 -

Transwest Ford responded

Hi Ken. Transwest Ford appreciates you taking the time to leave us your feedback. Feedback is how we continue to improve. We will review your visit with our service team and see where we could have done a bit better on the time issue. Thank you again for your feedback and we appreciate you allowing us to earn your business. The Transwest Ford team

December 03, 2023

There were a couple of bumps in communication but otherwise good. Who is Shawn miller?? More

by gijenny17
Recommend Dealer
Yes
Employees Worked With
Shawn Miller, Shawn Miller
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Dec 18, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to take great care of you while on your recent visit. Shawn Miller is our service manager. Please feel free to reach out to him with any questions or concerns. Thank you for your business and we hope we can be of help with your future automotive needs. The Transwest Ford Team

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