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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,268 Reviews

3,268 Reviews of Treasure Coast Lexus - Service Center

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January 27, 2021

Well what do I say very snobbish and condescending towards me tried to do a 15000 dollar repair for something that 2asnt the problem?!!and don't warranty their work .will never ever send anyone there More

by depriestthomas2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy Register
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Treasure Coast Lexus responded

Mr. Depriest, The vehicle you brought us was a flood vehicle from Texas with a rebuilt title and a warranty restricted by Lexus. It was documented that this vehicle had floodwater up to the dashboard and a seized engine. Another shop made an attempt at repairing the engine previously. Now the engine was blowing oil out of the coolant overflow. We offered to tear the vehicle down to diagnose this concern and made it clear there would be no warranty due to Lexus restricting the warranty on your vehicle. You declined and took the vehicle. I am sorry this situation is difficult, but as a Lexus dealer we have a standard we must work within and this limits what we can do. We wish you the best in your endeavors. Should you want to discuss this further, please feel free to reach out to me at your convenience. Thank you, Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

January 26, 2021

Franchise was great,. Modern,clean and friendly. The snack bar was great. Mike was a good low pressure salesman and very professional.he went the extra mile to,put me in a car when he new I had a very l More

by SDEAN6245
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell
Jan 27, 2021 -

Treasure Coast Lexus responded

Thank you so much for taking the time to leave us a review! We are grateful that we got the opportunity to work with you here at Treasure Coast Lexus, and we will be sure to let Mike and Rick know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

January 26, 2021

The service was excellent, the waiting area and bathroom clean, my experience was perfect and I will be returning for service, best experience ever. You need me to say more but I said what my experience was More

by JUSBCOS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier, Sandra Garcia
Jan 26, 2021 -

Treasure Coast Lexus responded

Thank you for the rave review! We truly appreciate this feedback about our service and facilities. Our team at Treasure Coast Lexus looks forward to assisting you next time.

January 26, 2021

Came in for a routine oil change, the staff was quite friendly but very professional. I was very happy with the level of service., I would highly recommend. More

by Kamy0000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seymour Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keven Sweeney
Jan 26, 2021 -

Treasure Coast Lexus responded

Thank you so much for coming to Treasure Coast Lexus for your oil change! We are very happy to hear that you received professional service from our team that earned your recommendation. Have a wonderful day!

January 26, 2021

We are always well satisfied with the service which is provided by Treasure Coast Lexus......from the courteous phone call appointment to the efficient service of the entire staff.Being elderly with an More

by JONAN63056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Orr, Tori
Jan 26, 2021 -

Treasure Coast Lexus responded

We're so lucky to have you and your husband in the Treasure Coast Lexus family! It's always our pleasure to deliver a convenient and considerate experience. Thank you for trusting us with all your repair and maintenance needs!

January 26, 2021

As always, excellent service from Robert Collier. My maintenance requirements were taken care of and the car was washed. The lobby was very pleasant to stay in while my car was serviced. More

by Donna Naglreiter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Jan 27, 2021 -

Treasure Coast Lexus responded

Donna, thank you for taking the time to leave us a review! We are so glad Robert took such good care of you here at Treasure Coast Lexus, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

January 26, 2021

Dealership is great. I totally have confidence in my vehicle when I bought it and feel the same way after they work on it. Their valet service comes in really handy at times. More

by JayB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Orr
Jan 27, 2021 -

Treasure Coast Lexus responded

Jay, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Treasure Coast Lexus, and we are so glad you had a good experience working with our team. We look forward to your next visit!

January 25, 2021

We were very happy with the service. I brought my wife’s RX in for an oil change and was assigned to Keven Sweeney. Keven was great. He took me right away and got the car into service right away. Everyth More

by ROBERT.CONKLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keven Sweeney
Jan 25, 2021 -

Treasure Coast Lexus responded

Thank you for taking the time to review us, Robert! We appreciate your business and are thrilled to hear that Keven and Carlton went above and beyond to assist with your wife's vehicle. Drive safely, and we are looking forward to working with you again at Treasure Coast Lexus!

January 23, 2021

As usual everyone was very professional and timely on our routine maintenance. We appreciate having our car cleaned. Thank you very much for your great service More

by DAWNAB0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Jan 25, 2021 -

Treasure Coast Lexus responded

Thank you for the review! It was our pleasure to service your vehicle here at Treasure Coast Lexus, and we look forward to your next visit!

January 23, 2021

First time in service and Jeff was able to accomplish several maintenance items that I didn't originally schedule. I Highly recommend and will be back in six months. More

by mainekezar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 25, 2021 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Treasure Coast Lexus, and we will be sure to let Jeff know that you appreciate his help. We look forward to your next visit!

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