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Trinity Cadillac

Englewood Cliffs, NJ

Overview
Employees
Reviews
Vehicles
4.5
833 Reviews
Through our continued efforts to provide you with the quality of care that you deserve during your time here at Trinity Cadillac, our team has earned a reputation around Englewood Cliffs, NJ. We are known for our attention to detail, commitment to our customers, full selection of inventory, maintenance, parts, and financing options. Whichever brings you to our dealership today is sure to result in a long-standing relationship with our team.
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374 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 833 reviews

June 26, 2024

Poor customer service from Marcus and Christina. They forced a package on my bill and it was too expensive too More

by princepeprah75
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Aquino, Walter Kosik, Cristina Palacio, Thomas James, Pedro Almonte
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Jun 28, 2024 -

Trinity Cadillac responded

We are deeply sorry to hear about your experience and appreciate you bringing this to our attention. This situation does not reflect our standards of service, and we take such matters very seriously. If you wish to discuss this further, please feel free to give us a call at 201-227-1111.

June 26, 2024

Cristina was absolutely wonderful. She was fantastic and helped me find the exact car I wanted. The car was in great shape and runs extremely well. I would 10/10 recommend her to any f More

by Dillion Barnes
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cristina Palacio
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Jun 26, 2024 -

Trinity Cadillac responded

We appreciate your wonderful feedback! It's great to hear that Cristina was able to help you find exactly what you were looking for. Enjoy your new car!

June 25, 2024

Great Experience working with Trinity Team. If you in market looking for Cadillac Please go to Trinity and you also will be wowed just like me. The Best experience More

by Mritechs786
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Aquino, Sunni Wang
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Jun 26, 2024 -

Trinity Cadillac responded

Thank you for your fantastic review! We're delighted to hear you had such a great experience with the Trinity Team. We appreciate your recommendation and look forward to welcoming more customers like you!

June 23, 2024

Thank you, Joe, for a great service and for your help with the loaner car More

by rconsales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni Wang, Joe England
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Jun 24, 2024 -

Trinity Cadillac responded

Thank you for your kind words! We're glad to hear that Joe provided you with great service and assistance with the loaner car. We appreciate your feedback and look forward to serving you again in the future.

June 22, 2024

Very professional, very helpful in making an effort to to her best for the customers More

by anttnie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor and Ocsar , Cristina Palacio
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Jun 24, 2024 -

Trinity Cadillac responded

Our team is dedicated to doing their best for our customers, and it's wonderful to see that reflected in your experience. We look forward to serving you again in the future!

June 22, 2024

It took 2:30 minutes for an oil change. Just not acceptable when waiting and arrive at 8am. More

by rfmessina200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Zvoristeanu, Walter Kosik, Cristina Palacio, Sunni Wang, Uday Jarrar, Dashia Gonzalez, Joe England, Alexander Singleton, Rosa Hernandez
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Jun 28, 2024 -

Trinity Cadillac responded

Mr. Messina, I am writing to sincerely apologize for the extended duration of your recent service visit. We understand that your time is valuable, and it is always our goal to ensure efficient and timely service experiences for all our customers. Unfortunately, that wasn’t the case during your recent visit. We encountered delays that resulted in your visit taking longer than anticipated. Please accept our apologies for any inconvenience or frustration this may have caused you. Once again, I apologize for the extended wait and any inconvenience caused. Michael Ceccon Parts and Service Director Trinity Cadillac

June 22, 2024

Very accommodating and respectful. Not pushy or pressuring for a sale. I felt comfortable by the sales people and receptionist and I felt welcomed. They are very helpful and really sta More

by Jplaza897
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristina Palacio
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Jun 24, 2024 -

Trinity Cadillac responded

Thank you for your fantastic review! We're thrilled to hear that you felt comfortable, welcomed, and respected by our sales team and receptionist. We strive to create a professional and friendly environment, and it's wonderful to know we succeeded in making you feel at home.

June 18, 2024

I had a great buying experience at Trinity Cadillac. It was a pleasure working with Sunni. She was very responsive and helpful throughout the negotiating process. Whole was process was efficient and More

by boconnor75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
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Jun 20, 2024 -

Trinity Cadillac responded

It's wonderful to know that the entire process was efficient and well-prepared. We appreciate your feedback and look forward to serving you again in the future!

June 18, 2024

great service I am happy with the workers assisting me along with the rest of the staff in that dealership More

by PATRICIA.CARTER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Dashia Gonzalez, Joe England
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Jun 20, 2024 -

Trinity Cadillac responded

Thank you for your kind words! We're delighted to hear that you had a great experience and that our staff provided excellent service.

June 17, 2024

I am very satisfied with Trinity's service department. Vehicle was ready when promised and all work performed as agreed. More

by alex fooksman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Dashia Gonzalez, Joe England
Report | Print
Jun 20, 2024 -

Trinity Cadillac responded

Thank you for your feedback! We're pleased to hear that you are very satisfied with our service department and that your vehicle was ready as promised with all work performed as agreed.

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