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Trinity Cadillac

Englewood Cliffs, NJ

Overview
Employees
Reviews
Vehicles
4.5
833 Reviews
Through our continued efforts to provide you with the quality of care that you deserve during your time here at Trinity Cadillac, our team has earned a reputation around Englewood Cliffs, NJ. We are known for our attention to detail, commitment to our customers, full selection of inventory, maintenance, parts, and financing options. Whichever brings you to our dealership today is sure to result in a long-standing relationship with our team.
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374 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 833 reviews

October 26, 2024

I recently had the experience of working with Sunni at Trinity Cadillac and I had the best experience. From the start, Sunni was attentive, knowledgeable, and patient, answering all of my questions and en More

by Theresewalsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
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Oct 28, 2024 -

Trinity Cadillac responded

It's wonderful to hear how Sunni’s dedication and expertise made your car-buying experience the best it could be! Knowing that she took the time to address all your questions and make you feel at ease means a lot to us. Thank you for recommending her—enjoy your new vehicle, and we’re here for anything you might need in the future!

October 26, 2024

I had an excellent experience at Trinity! I worked with Sunni and she was amazing! She was very knowledgeable and helped me with every step! More

by joseph hoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
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Oct 28, 2024 -

Trinity Cadillac responded

We're thrilled to hear that Sunni made your experience at Trinity so memorable! Her knowledge and dedication to helping every step of the way truly set her apart. We’ll make sure she knows how much her efforts meant to you. Thank you for sharing, and we look forward to seeing you again!

October 26, 2024

I payed there 1050$ to solve transmission problem they talked me that my car need transmission flush ok I payed it and did it but problem is still unsolved, when I driving 2 or 3 hour my transmission has More

by qqubesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe England
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Oct 29, 2024 -

Trinity Cadillac responded

Thank you for bringing this to our attention. We're very sorry that your experience has been so frustrating and that the issue has taken longer than expected to resolve. We ask that you give us another chance to take a look at your vehicle. Please give us a call at your earliest convenience so we can schedule an appointment for you. Richard Aquino General Manager Trinity Cadillac

Oct 31, 2024 -

qqubesa responded

I called . I told receptionist my hall story again and again that I have same problem to my car ask your name but he told me that you are not his manager and final answer was '' what you want to do '' thanks but this is too much

October 26, 2024

I had a great expertise with Sunni at trinity Cadillac . Sunni was informative, knowledgeable, and assisted me with my pre owned purchase. More

by Plee4197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Report | Print
Oct 28, 2024 -

Trinity Cadillac responded

We're delighted to hear that Sunni’s expertise and guidance made your experience at Trinity Cadillac so positive! It's great to know she was able to provide the information and support you needed with your pre-owned purchase. Thank you for sharing, and congratulations on your new car!

October 25, 2024

I had a terrific experience at trinity cadillac . Sunni delivered exceptional service. I’m happy with my purchase . More

by Johngrosso79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Report | Print
Oct 28, 2024 -

Trinity Cadillac responded

We're so glad to hear that Sunni provided you with exceptional service and made your experience at Trinity Cadillac a terrific one! It’s fantastic that you’re happy with your purchase. Thank you for choosing us, and enjoy every moment in your new vehicle!

October 24, 2024

I ventured out from manhattan where I normally service my vehicle. dealership is conveniently located just over the GW bridge. I was not disappointed, staff was very friendly and professional. More

by GRUNTE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Aquino, Joe England
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Oct 25, 2024 -

Trinity Cadillac responded

We’re glad you made the trip from Manhattan and had a positive experience with us! It’s great to hear that our convenient location and friendly, professional staff made your visit worthwhile. If you ever need anything in the future, we’re just a short drive away. We appreciate your business and look forward to serving you again!

October 24, 2024

Very bad experience 3 month to solve a problem and still waiting for the manager to call me back More

by thepaintcare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Aquino
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Oct 25, 2024 -

Trinity Cadillac responded

Thepaintcare, While we can understand your concern and frustration with an unsolved problem, we are unable to determine who you are or what the issue is. We do not have any customers with the name "Thepaintcare". Please feel free to give us a call, ask for Richard Aquino, and let's see if we can correct whatever issue you are having. We can be reached at 201-227-1111. Take care, and have a nice day. Richard Aquino General Manager Trinity Cadillac

October 21, 2024

Service is poor here, kept car for 5 months didn’t not update me as to the status. Warranty repair was denied due to a stupid reason. Dealer then proceeded to charge me a diagnostic fee (1100)as opposed t More

by marcstubbs86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe England
Report | Print
Oct 22, 2024 -

Trinity Cadillac responded

Mr. Stubbs, We appreciate your feedback, but there seems to be some miscommunication taking place. If I am not mistaken, you own a 2015 Cadillac ATS that has been out of warranty since the end of the Obama administration. Warranty was not going to cover any repairs of your vehicle. Now, it is possible you have some after-market 3rd party warranty for your nine year old vehicle, but we cannot be held responsible for what that warranty may or may not cover. While I can appreciate your frustration, your anger seems to be misdirected at Trinity Cadillac instead of the warranty company. Take care and have a nice day. Richard Aquino General manager Trinity Cadillac

October 19, 2024

The staff was helpful and friendly. Overall I did get all what I was looking for in terms of my purchase. More

by bettyjane19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Gavilanes, Sunni Wang
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Oct 21, 2024 -

Trinity Cadillac responded

Thank you for your feedback! We're glad to hear that our staff was helpful and friendly during your visit. It’s great to know that we were able to meet your needs with your purchase. If there's anything else we can assist you with, please don’t hesitate to reach out!

October 19, 2024

Good customer service, everything went smoothly and was done in good timing, would recommend to others More

by egriffith309
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John, Pedro Almonte, Yerrson Rodriguez
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Oct 21, 2024 -

Trinity Cadillac responded

Thank you for your wonderful feedback! We're glad to hear that everything went smoothly and that you had a positive experience with us. We truly appreciate your recommendation and look forward to assisting you again in the future!

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