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Trinity Cadillac

Englewood Cliffs, NJ

4.5
831 Reviews

374 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 831 reviews

April 04, 2024

Worst service I’ve ever experienced at this dealership. Had multiple issues with the truck the day after I bought it. Brought it to the shop to get remedied a day or two after I bought it, took over a week More

by joshua.malman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus , Pedro Almonte, Rosa Hernandez
Apr 24, 2024 -

Trinity Cadillac responded

Joshua, Please reach out at your earliest convenience to discuss your visit further. Thank you.

April 02, 2024

Rosa was absolutely amazing she did everything to make my experience comfortable! Will definitely go back. More

by marvsdyme23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Parnis, Rosa Hernandez
Apr 24, 2024 -

Trinity Cadillac responded

MArvs, Thank you for leaving us a review!

March 31, 2024

The worst sales people ever, the guy didn't even offer me a test drive. I have Great credit & came ready to buy, when I asked John for a test drive, he acted surprised. he didn't even talk to me while I was More

by northamericanman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Zvoristeanu, Richard Aquino
Apr 01, 2024 -

Trinity Cadillac responded

Dear Northamericanman, This is a disturbing review, especially considering the test drive is a standard procedure for not only us but any car dealer in America. I would love to hear more about your encounter with John, please feel free to give us a call at 201-227-1111. As far as John being too old to be working, this is an over the line comment by you. John is a valuable member of the team, and we are happy to have him. You seem to be a person very comfortable insulting retail employees. I am not sure why that is, but our employees should not be subjected to insults and rude behavior. If you are still interested in purchasing whichever car you came in to see, give us a call and ask for Richard Aquino. Otherwise, take care, good luck on your vehicle search, and have a nice day. Richard Aquino General Manager Trinity Cadillac

March 31, 2024

We had an exceptional experience buying our car at Trinity Cadillac. We want to extend our gratitude to Sunny Wang and Simon Parnis, the sales manager, for guiding us through the purchase process and More

by Ole4ka0506
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang, Simon Parnis, Thomas James
Apr 24, 2024 -

Trinity Cadillac responded

Good Morning, Congratulations on your new ride!

March 30, 2024

We recently purchased a used Jeep Wrangler from Trinity Cadillac. Cristina was very knowledgeable and helpful. She was patient and helpful with our questions and concerns regarding the vehicle. Cristina th More

by Tomheg19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Brom, Cristina Palacio
March 28, 2024

So Nice people and well organized. Good experience and will come back ! Thank you very much More

by ymkim08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Dashia Gonzalez, Joe England
Apr 24, 2024 -

Trinity Cadillac responded

Good Morning, We appreciate you taking the time to leave us a review, it means the absolute world to us!

March 28, 2024

As a handicapped person, I was so impressed by the way I was handled as a consumer Trinity Cadillac made it easy for me to get the work done on my car and be comfortable at the same time while waiting. Kudo More

by cyndes301
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dashia Gonzalez
Apr 24, 2024 -

Trinity Cadillac responded

Good Morning, We are so glad we were able to assist you.

March 27, 2024

Thank you very much to her she helped us so much. She is so kind. More

by Mad274434
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Apr 24, 2024 -

Trinity Cadillac responded

We are so glad we were able to assist you in getting your next ride!

March 26, 2024

THE COST OF YOUR AIRFILTER AND CABIN FILTER OVER $300 IS VERY EXCESSIVES TONY PARETTI More

by tonyparetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Aquino
Apr 24, 2024 -

Trinity Cadillac responded

Tony, We appreciate you taking the time to leave us a review!

March 25, 2024

Maynor was very thorough and responsive with the review of my repair, was very clear on what needed to be done and timeline for completion, prefer him to be my steady contact for my vehicle if possible. More

by Cubalibre140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
Apr 24, 2024 -

Trinity Cadillac responded

Good Morning, Thank you for leaving us such a positive review!

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