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Trinity Cadillac
Englewood Cliffs, NJ
831 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 29, 2023
The dealership was very polite and respectful. The car and paperwork were ready when I arrived, so taking ownership of the vehicle was a breeze. Trinity was able to hold the car for 3 weeks while The car and paperwork were ready when I arrived, so taking ownership of the vehicle was a breeze. Trinity was able to hold the car for 3 weeks while I was away on vacation, which I appreciated. More
by djserfilippi
Employees Worked With
Charles Serpone III, Sunni Wang
August 29, 2023
The dealer added an extra $1,000 above the advertised sticker price for a feature called Flexprotect, which is a tracking device on the car. I did not want this feature, but they told me I had to pay for sticker price for a feature called Flexprotect, which is a tracking device on the car. I did not want this feature, but they told me I had to pay for it since it was already installed. They refused to uninstall it or to sell me the car unless I paid for it. This is a scam. I was able to uninstall the device myself without any tools, even though they said they could not uninstall it. The device was spliced into the OBD2 wire under the drivers side dashboard and it can be unplugged by hand. They only provided me with one key, which they did not tell me until after I paid for the car. A backup key is $400. The car had less than 1/8 of a tank of gas in it when I went to drive it home. More
by chepauskas
Verified CustomerEmployees Worked With
Cristina Palacio
August 24, 2023
Charlie takes his salesman title to heart. His friendly demeanor and outstanding knowledge of the Cadillac brand sets him apart. My experience was the best car buying experience I have ever ha His friendly demeanor and outstanding knowledge of the Cadillac brand sets him apart. My experience was the best car buying experience I have ever had. Any questions I had were swiftly answered and any promises made were fulfilled. I highly recommend this dealership and Charlie. They exceeded my expectations and I love my new CT5. More
by Luc Cote
Employees Worked With
Charles Serpone III
August 23, 2023
Sunni the sales representative was amazing, she went above and beyond helping me lock in this amazing deal. And had a lot of knowledge on the history of my vehicle, which gave me a great amount of secu above and beyond helping me lock in this amazing deal. And had a lot of knowledge on the history of my vehicle, which gave me a great amount of security to purchase. However I was not keen working with the financial manager. I would recommend stand your grounds when dealing with him. Overall the dealership is professional and friendly. Prices advertised are the actual prices of vehicles. More
by kblairmjg
Employees Worked With
Sunni Wang
August 23, 2023
Very bad service and they charge hidden fees always they didn't wash my car and the guy promised to washed because very bad experience no body should to do bussines in this place didn't wash my car and the guy promised to washed because very bad experience no body should to do bussines in this place More
by robertochavarria1060
Employees Worked With
John Zvoristeanu
August 19, 2023
This is my first time buying a Cadillac and I have to say...The whole buying experience was just outstanding from beginning to end.! From the salesperson Cristina Palacios to sales manager Fernando Orti say...The whole buying experience was just outstanding from beginning to end.! From the salesperson Cristina Palacios to sales manager Fernando Ortiz & finance manager Pedro Almonte. They were all very professional, knowledgeable, and worked together as a family to make sure I was highly satisfied.. Even one of the owners, Alex Collantes approached me to ask me how the whole process was and if I was satisfied. I highly recommend this dream team to help you get into a Cadillac or any of the great used cars they on their lot. More
by gerojas06
Employees Worked With
Fernando Ortiz & Pedro Almonte, Walter Kosik, Cristina Palacio
