
Trinity Cadillac
Englewood Cliffs, NJ
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Dealership was welcoming and all staff greater us with a smile . Our sales rep Charles Serpone went above and beyond to make the deal as seamless as possible, He worked diligently to get me the best deal an smile . Our sales rep Charles Serpone went above and beyond to make the deal as seamless as possible, He worked diligently to get me the best deal and handled all paperwork in a timely manner to assure my wait time was short. He explained in detail all features and offered his assistance with any questions or concerns in the future .Knowledgeable and honest ! Would def recommend Charles , it was worth the travel time ! Thank You Charles for all your help and leg work More
Great experience @ Trinity Cadillac really made me feel at home. Sales man JOAN PEÑA was absolutely incredible , thank you so much, ill definitely let my friends know where they should buy their next car.. at home. Sales man JOAN PEÑA was absolutely incredible , thank you so much, ill definitely let my friends know where they should buy their next car.... More
Charles Serpone was amazing! He helped me with exactly what I was looking for and exceeded my expectations. Thank you so much for helping me with my dream car! He helped me with exactly what I was looking for and exceeded my expectations. Thank you so much for helping me with my dream car! More
Charlie is the best sales rep. Attentive and kind. Very honest and helpful. Goes out if his way to help me with all my tech issues. Very responsive . When I got my Cadillac I origi Attentive and kind. Very honest and helpful. Goes out if his way to help me with all my tech issues. Very responsive . When I got my Cadillac I originally went to Lexus and they treated me poorly. I went to cadillac right after and Charlie was so helpful and genuine . Best decision I made especially with the car shortage and inflation prices. I recently got my car serviced and had issues with my CarPlay connection. Right away, Wayne from service dept. ( also awesome) called Charlie and Charlie came immediately to help me call onstar and resolve the issue. This man is awesome in so many ways. Ignore any poor reviews bc they are just salty. Best experience I have ever had. More
I placed an order for my car and it took 3 weeks for them to order it. This caused an issue with the purchase and had to get a newer model that was more money. The bait and switch that I was going to get the to order it. This caused an issue with the purchase and had to get a newer model that was more money. The bait and switch that I was going to get the same price for a newer car did not work. I wound up spending more up front money and having to take a longer lease to barely make the original agreed upon price. It also took a total of 9 hours between 2 days to make everything work. I was angry, tired and just ready to be done. I would not recommend this dealership. More
Trinity is restoring the good name and reputation of the Cadillac Brand in Bergen County and the region. The professionalism and courtesy exhibited by its staff are matched only by their unwavering commi Cadillac Brand in Bergen County and the region. The professionalism and courtesy exhibited by its staff are matched only by their unwavering commitment to customer satisfaction and getting the “deal done” in a through but hassle-free environment. Bravo, Trinity Cadillac! More
Walter and Derrick once again took me in early an yesterday with tire gauge issue and explained everything clearly and handled my situation all with staff. thank you all once again yesterday with tire gauge issue and explained everything clearly and handled my situation all with staff. thank you all once again More