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Trinity Cadillac

Englewood Cliffs, NJ

Overview
Reviews
Vehicles
4.5
831 Reviews
Call Dealership (201) 227-1111

374 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 831 reviews

August 21, 2024

Trinity was great, I went to Cadillac of Manhattan and had a horrible experience where they let me leave with my car three quarts low on oil. But Trinity stepped up and resolved the issue. Big fan of Tr More

by timothygreenfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Joe England
Report | Print
Aug 26, 2024 -

Trinity Cadillac responded

We’re sorry to hear about the trouble you had elsewhere, but we’re glad Trinity Cadillac could step in and resolve the issue. We appreciate your trust and are thrilled to have you as part of the Trinity family. We’ll make sure your CT5 V Blackwing gets the top-notch care it deserves!

August 20, 2024

Excellent experience all around - Isaac Jefferson is the consummate salesman - his product knowledge makes him a great ambassador of the Cadillac Brand - High scores in every category of service and salesma More

by Barry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I.M. Jefferson
Report | Print
Aug 21, 2024 -

Trinity Cadillac responded

Thank you for the high praise! We're thrilled to hear that Isaac's expertise and service made your experience exceptional. We appreciate your recognition of his dedication to the Cadillac brand!

August 19, 2024

The service is just perfect. They are the best and they care their customers so much. More

by mustafasafa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Joe England
Report | Print
Aug 21, 2024 -

Trinity Cadillac responded

Thank you for the kind words! We’re glad you had a perfect experience and felt well cared for. Your satisfaction means a lot to us!

August 19, 2024

Terrible dealer. Employees ill informed. Make appts but do not have needed parts. Few employees on duty More

by hdousa
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Joe England
Report | Print
Aug 20, 2024 -

Trinity Cadillac responded

Good Afternoon “hdousa”, I am sorry to learn of the poor experience at your recent service visit. Unfortunately I am not able to research any specifics of your recent visit as your handle is not searchable in our database. Should you want to share more details about you visit with Joe please feel free to contact me at mceccon@trinitycadillac.com. Thank you for your feedback as I take all input seriously. Best regards Michael Ceccon Parts and Service Director. 201-227-1111

August 19, 2024

I was very satisfied with the service provided by Trimity Cadillac. My sales representative, Andres, was extremely professional and very helpful throughout the process. More

by ALBERTJALVAREZ
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Ocampo, Yerrson Rodriguez
Report | Print
Aug 21, 2024 -

Trinity Cadillac responded

Thank you for your feedback! We’re glad to hear that Andres provided you with professional and helpful service. We're thrilled you had a great experience with Trimity Cadillac and look forward to serving you again!

August 18, 2024

Sunni was great to work with and very responsive to my needs as a customer and what I was looking for ! More

by fil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Aquino, Sunni Wang
Report | Print
Aug 19, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience! We're glad to hear that Sunni was attentive to your needs and provided the responsive service you were looking for. It's always our goal to ensure our customers feel well taken care of, and we're happy Sunni delivered that for you!

August 17, 2024

It's okay, but they salesperson should have respect time for the customer. Need more free snacks 😋. More

by marjorie8040
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manour, Richard Aquino, Pedro Almonte, Rosa Hernandez, Michael Gordillo
Report | Print
Aug 19, 2024 -

Trinity Cadillac responded

Thank you for your feedback and review!

August 17, 2024

they’re doing the great service friendly, and I love it more than UA, New Jersey, and Manhattan More

by gonio147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Joe England
Report | Print
Aug 19, 2024 -

Trinity Cadillac responded

Thank you for your feedback! We always strive to provide a friendly and exceptional experience, and we're glad it shows!

August 17, 2024

Worst service after sale after 6 week still waiting for Plates and Registration still don’t know how long it will take More

by nchpak
Service Communication
Recommend Dealer
No
Employees Worked With
Sunni Wang
Report | Print
Aug 19, 2024 -

Trinity Cadillac responded

Mr. Chaudhry, Our apologies for the delay in your plates. There has been a clerical issue on getting the title converted from the original owner to us, and then to you. We are working with the necessary departments in an effort to speed this along, and we will do our best to get this ordeal wrapped up as soon as possible. Richard Aquino General Manager Trinity Cadillac

August 17, 2024

The service is perfect and Jefferson is patient and kind. He is the best! I will refer him anytime... He is number 1 salesman... He made us feel like family. More

by Galitamar27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I.M. Jefferson
Report | Print
Aug 19, 2024 -

Trinity Cadillac responded

We're delighted to hear that Jefferson provided you with such perfect service and made you feel like family. His patience and kindness truly set him apart, and we’re thrilled to know he made such a positive impact. Your referral means a lot to us, and we’re proud to have Jefferson on our team!

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