Trinity Cadillac

Trinity Cadillac responded

We’re so glad to hear you got the help you needed and that you’re happy with the outcome! Thanks for sharing your experience with us.

Trinity Cadillac responded

Hi Randy, You are absolutely correct you vehicle had come into service on March 11th. Due to the service department being busy at the time, you were informed verbally and via email that we are 30 days out before we can look at your vehicle, which you acknowledged and agreed to leave your vehicle. Once the vehicle came in for repairs, we were waiting for your extended warranty company to cover the needed repairs which took some time due to them not wanting to cover majority of it, but out of courtesy we had the repair covered on our cost with providing you a loaner. There are things that are our of our control, such as part delays and the time frame a warranty company will take to cover the repairs on the vehicle. It looks like there were multiple calls informing you, that your vehicle was completed on 06/02/2025 and ready for pick up. Please feel free to give us a call if you would like to discuss any further. Simon Parnis - 201-227-1111

abreu0811 responded

You've had my car since Mar 10th and provided a loaner end of May, now forcing me to pick up a vehicle in which the issue has not been remedied or even addressed. I sent you screenshots from your service department on 6/4 stating they still had to do further inspections. I've added the email from your service department manager. From: Marc Rivera mrivera@trinitycadillac.com To: abreu0811@yahoo.com abreu0811@yahoo.com Sent: Wednesday, June 4, 2025 at 05:58:30 PM EDT Subject: Fw: Screenshot 2025-06-04 at 5.50.18 PM Hello Mr Abreu We are waiting for your service contract to respond authorizing repairs. We conducted a video inspection with your insurance company's inspector on Monday as you can see from the image below when it was that they reached out to us for the inspection And he said your insurance company should be contacting us within 48-72 hours. We will be giving them a call tomorrow to follow up on the inspection results Thank you for your patience Mark Rivera Trinity Cadillac

Trinity Cadillac responded

Atom8877, Thank you for bringing this to my attention. Would you be able to give me a call at 201-227-1111 so I can hear more about this issue? a 2023 Cadillac Escalade would be covered by a full manufacturer's warranty. So any issue uncovered would be covered. Now, if one of the techs damaged your vehicle by mistake, under no circumstances would we charge you for our mistake. Please give me a call so we can discuss. Richard Aquino General Manager Trinity Cadillac

Trinity Cadillac responded

It’s wonderful to hear that Joe made such a positive impact during your visit! We’re grateful for your encouraging words about our team's attitude and work ethic. We'll be sure to pass along your praise to Joe. Thank you for choosing us, and we look forward to serving you again in the future!

Trinity Cadillac responded

Thank you for bringing this to our attention. We're very sorry that your experience has been so frustrating and that the issue has taken longer than expected to resolve. We ask that you give us another chance to take a look at your vehicle. Please give us a call at your earliest convenience so we can schedule an appointment for you. Richard Aquino General Manager Trinity Cadillac

qqubesa responded

I called . I told receptionist my hall story again and again that I have same problem to my car ask your name but he told me that you are not his manager and final answer was '' what you want to do '' thanks but this is too much

Trinity Cadillac responded

Thepaintcare, While we can understand your concern and frustration with an unsolved problem, we are unable to determine who you are or what the issue is. We do not have any customers with the name "Thepaintcare". Please feel free to give us a call, ask for Richard Aquino, and let's see if we can correct whatever issue you are having. We can be reached at 201-227-1111. Take care, and have a nice day. Richard Aquino General Manager Trinity Cadillac

Trinity Cadillac responded

We’re glad you made the trip from Manhattan and had a positive experience with us! It’s great to hear that our convenient location and friendly, professional staff made your visit worthwhile. If you ever need anything in the future, we’re just a short drive away. We appreciate your business and look forward to serving you again!

Trinity Cadillac responded

Mr. Stubbs, We appreciate your feedback, but there seems to be some miscommunication taking place. If I am not mistaken, you own a 2015 Cadillac ATS that has been out of warranty since the end of the Obama administration. Warranty was not going to cover any repairs of your vehicle. Now, it is possible you have some after-market 3rd party warranty for your nine year old vehicle, but we cannot be held responsible for what that warranty may or may not cover. While I can appreciate your frustration, your anger seems to be misdirected at Trinity Cadillac instead of the warranty company. Take care and have a nice day. Richard Aquino General manager Trinity Cadillac

Trinity Cadillac responded

Thank you for your kind words! We're thrilled to hear that you love our service and that our team made your experience great. We're happy to provide those complimentary car washes as a little extra touch. We look forward to welcoming you back again soon!

Trinity Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Maynor and our team provided excellent care and professionalism during your visit. We’re glad the loaner vehicle made things more convenient for you. If you ever need anything in the future, we're here to help. We appreciate your kind words!