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Troiano Chrysler Jeep Dodge

Colchester, CT

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81 Reviews

435 S Main St

Colchester, CT

06415

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81 Reviews of Troiano Chrysler Jeep Dodge

January 17, 2014

We have bought several vehicles from Troiano's and love this dealership and the employees both in sales and service. I have found Anthony a pleasure to deal with and very patient with all of our quest More

by rmmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashraf Bashir, Anthony Wilson
January 15, 2014

All the guys at this dealership are awesome. Very friendly staff willing to help in any way. I bought a 2014 Dodge Durango and Love it. They were able to get me the exact car I wanted even with it be More

by Bitt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
January 14, 2014

Anthony has always been a tremendous help. This is the best dealership we have ever done business with.The Service here has always been outstanding. More

by kintro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
January 13, 2014

I have been buying cars from him for several years now. As a customer, I have always been treated with the utmost respect and professionalism. I recommend the dealership to everyone. The service departme More

by jrintro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
January 13, 2014

Overall great experience. Dealership has great prices and friendly staff. Offered a fair amount for trade in and good value for used truck bought. I appreciate the quickness at which they complete the entire More

by allycat2it
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gonzalez
January 12, 2014

Bought a new 2013 Ram in October, then returned to buy a used 2013 Durango in January. Bill and the entire sales team are awesome. Super friendly and not pushy, willing to work with you, even worked aroun More

by jillandjustin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashraf Bashir, Frank Portonova, Rich Burdick, Bill Baker, MOSES TORRES
December 21, 2013

This is the third car I have bought at Troiano. Sales people are knowledgeable, very friendly, helpful in getting what fits. Great sales people who don't pressure you and also great service department to More

by Lynfluff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashraf Bashir, Frank Portonova, Anthony Wilson, Rich Burdick, Dave Gonzalez, Bill Baker
October 24, 2013

Went to Troiano to purchase used car...they had already sold the one on the internet we were originally interested in, but went to look at the ford. Was told it passed safety inspection...wondering how si More

by gshep5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashraf Bashir, Anthony Wilson, Rich Burdick
Oct 28, 2013 -

Troiano Chrysler Jeep Dodge responded

?My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. we have made the decision to send your ford to a Ford dealership, because they are best equipped with a diagnostic tools better fit your truck. If you wish to contact us to resolve the issue, I would be more than glad to find a solution to insure your satisfaction. Ash Bashir General Managaer

Oct 30, 2013 -

gshep5 responded

We DID contact you...you kept the original appointment we set up with the Ford dealership. They said you told them to fix the hesitation problem...not the noise problem. But, on the other hand, the hesitation problem was not fixed either considering less than a week later it started again! We took it back to them for them to tell us that the coils are all going bad and that the engine noise we have continuously heard was the "cam phasers" that they originally diagnosed the first time. You told us the truck was ALL FIXED...to come pick it up from you and then (in not so many words) pretty much told us to never return the truck to your shop! Now I am back to step one...no reliable vehicle. But, this time I have a huge car loan that I am responsible for!!! I don't understand how you can consider yourself/organization as a reputable dealer if you are selling used vehicles that clearly have a problem and your staff "don't know anything about Ford engines" (as stated by your mechanic). How can you tell someone that the vehicle they are purchasing is in tip top condition if they "don't know" about the engine? How can you tell your consumer that the vehicle passed a safety inspection if a brake is installed incorrectly and then almost catches on fire because of that?

Nov 05, 2013 -

gshep5 responded

i saw that u have read the last message i posted...anything from you???????

July 20, 2013

Our experience with Troiano Chrysler Jeep Dodge dealer was AMAZING! Between my husband and I, being military, we've bought several cars from all over the country and we've had some great and some terrible More

by eabstetar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
February 27, 2012

I went to the dealership not expecting to leave happy. I don't have the best credit and didn't have a lot of money to put down. Dave G. sat with me and helped me get approved for a great car that I absolute More

by VLaMonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave G.
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