HORRIBLE BUSINESS ETHIC. Remember my story before you even think of buying a car from these CROOKS. I made the mistake of buying a used 1998 Ford Taurus from these guys November 13th 2012. I traded my old 97 Saturn and put $650 cash down. This is the "only car" they said I was approved for, and now I know why. Upon test driving the car, I noticed the Check Engine light was on & the heater wasn't working very well. I told Keith, the manager, that I refused to buy this car unless the heat was fixed and the Check Engine issue was addressed. He assured me that he could fix everything without a problem and even drop the car off at my work for me later that day, no questions asked. Needless to say when he dropped off the car, the heat was still not working. I called a few days later to ask them to once again fix the heat. I also noted that it felt like the transmission was slipping & if they could atleast give it a check.(mind you, this is less than 2 weeks after I bought the car, meaning they had to have known the transmission was going out when they sold the car) Cliff, the poor excuse for a service and repairs manager, scheduled me to bring the car in on a Monday, which i had to request off of work, being that i work 2 jobs. An hour before I was scheduled to drop off the car, Cliff calls to tell me that they can't see me today because his mechanic is 'out sick'. It's at this point that I realise I've been swindled. Now here it is, one month later and low and behold, my cars transmission is done. Broken down on the side of the road December 26th 2012, only 1 day after Christmas. I call Troutmans again furious, demanding them to help me. Cliff tells me that they are not liable because it's a used car and that they will extend their 30-day warranty out of the kindness of their heart. What does that mean? That means that they will pay for 25% of the $1400 transmission bill I'm looking at. On a car that I've only made 1 payment on. ONE PAYMENT. Not to mention that Cliff refused to give me a loaner vehicle while my car was in the shop because they had '2 loaner vehicles totaled this year and they couldn't possibly run that risk anymore.' Who does that to their customers!? It's been almost a week that my car has been in their 'Shop' and they still haven't been working AT ALL on the transmission because of the holidays, Cliff admitted that himself on the phone. I on the other hand have been working both jobs non stop(you know, I live in the real world), having to pay almost $30 a day in cab fare!! All because Troutmans sold me a CRAP CAR that only lasted for 49 DAYS and I'm still making payments!! My payments are going UP as of next month because I have to pay for the repairs out of my own pocket!! It's just bad business and if you know what is good for you DO NOT BUY A CAR HERE.