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TruWorth Auto - Carmel, IN

Indianapolis, IN

4.3
3,266 Reviews

3006 E 96th Street

Indianapolis, IN

46240

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3,266 Reviews of TruWorth Auto - Carmel, IN

July 03, 2019

Great dealership to work with I had a great experience working with Ed Thorn and Scott Holthouse on the purchase of our Honda Odyssey. We lived outside of the city and much of the More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Holthouse, Ed Thorn
Jul 17, 2019 -

TruWorth Auto - Carmel, IN responded

We appreciate the recommendation thank you for the review! Glad to know Ed and Scott took such great care of you throughout our process!

July 02, 2019

Nice experience Mannie was a very informative and respectful consultant. The price was set so we didn’t have the stress of haggling. We’ve spent an entire day at a c More

by KatyBee
Recommend Dealer
Yes
Employees Worked With
Mannie Davis
Jul 17, 2019 -

TruWorth Auto - Carmel, IN responded

Thank for taking the time to leave us a review, glad to know Mannie took care of you throughout our process!

July 02, 2019

Dealer Truworthauto We got manni to help us and they were really clear with stuff they say like price, car fax and etc. very friendly and helpful More

by Pazit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mannie Davis
Jul 17, 2019 -

TruWorth Auto - Carmel, IN responded

We appreciate the review, thank you!

July 01, 2019

Great Experience Dave McCubbins was awesome to deal with and made everything simple and fast. its nice to have great customer service still in which Dave provided. More

by jamescovington0427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McCubbins
Jul 17, 2019 -

TruWorth Auto - Carmel, IN responded

Thank you for your kind words we appreciate the review!

July 01, 2019

Excellent! Erika was very helpful on the phone before we came to the dealership and also when we came to test drive the vehicle we were looking to purchase. She More

by DAllen32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Beeler, Erika Oktayana
Jul 17, 2019 -

TruWorth Auto - Carmel, IN responded

We appreciate you taking time to leave us a review about your experience. Glad to know Erika took such good care of you throughout our process, thank you!

June 28, 2019

Trade in Came in at 9 am long process but my man mannie Davis was able to put me in something nice and affordable to help me build my credit I appreciate it... More

by Mnapier1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mannie Davis
Jul 17, 2019 -

TruWorth Auto - Carmel, IN responded

Thank you for the review, we appreciate it!

June 26, 2019

Fair price fast process I came in and sold my car for a fair price in less than an hour. Erika was knowledable and efficient. I would recommend selling here to avoid the hass More

by HondaFam92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Oktayana
Jul 17, 2019 -

TruWorth Auto - Carmel, IN responded

Thank you for taking part of our shares program, we appreciate your business and the review!

June 26, 2019

Great service , but no so forthcoming Easy process just a few issues the ad stated that the vehicle I purchased was garage kept. After getting it home found otherwise the underbody of the More

by Mont302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Holthouse, Erika Oktayana
Jun 26, 2019 -

TruWorth Auto - Carmel, IN responded

We want to thank you for your honest review of your experience at our dealership. My name is Chris and I am the Production Manager, I wanted to know more about the vehicle you bought so I can look into fixing our inspection process, since you said you found scratches from front to back of the underbody of the vehicle, and scratches in the tint. We do apologize for the lack of cleanliness of the vehicle upon delivery, and we will try to make changes. Again thank you for your review, and we hope to be able to bring better service after you have brought this to our attention.

Jun 26, 2019 -

TruWorth Auto - Carmel, IN responded

First thank you for responding to me, I do appreciate that. I am sorry that you experience this, and I know after the fact their isn't much I can do to make things better. Is it possible to know which vehicle you bought, so I can at least retrace who inspected the car, and retrain them so we are sticking to our philosphy of being "Transparent", and being a "Customer Advocate in Buying or Selling".

Jun 26, 2019 -

Mont302 responded

In response to your response. I was very dissatisfied. I came to you guys because of your online rating. But I must say those 3 issues alone would make me think twice about referring someone or even purchasing another vehicle from you guys. Of course I’m not gonna but this online but no one even offered me a car was and the vehicle was Firth’s due to the construction and rain. Also tint is in bad shape on back windows at least you guys could have covered the cost of that.. underneath the vehicle is a whole nother issue but thanks again. If the car was inspected properly I know someone on your team noticed it. But thanks

Jun 26, 2019 -

Mont302 responded

2012 Mercedes e350....white

June 25, 2019

Great dealer Great service with mannie friendly helpful courteous.. highly recommended I will recommend this to my friends and family members thank you very much f More

by Hangar1818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mannie Davis
Jul 17, 2019 -

TruWorth Auto - Carmel, IN responded

We appreciate you taking time to leave us a review about your experience, thank you!

June 25, 2019

Easy process I came in with my mother to purchase a honda accord for her. We have never experienced such an easy car buying process. Erika was amazing to work with More

by JMoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Oktayana
Jul 17, 2019 -

TruWorth Auto - Carmel, IN responded

We appreciate you taking time to leave us a review about your experience, thank you! Glad to know Erika was of assistance to you and your mom!

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