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TruWorth Auto - Carmel, IN
Indianapolis, IN
3,265 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,265 Reviews of TruWorth Auto - Carmel, IN
May 17, 2017
2014 Honda CR-V We are happy with this purchase. The sales staff tried hard to please us and showed us some alternatives. David Roushia was low key but very helpful We are happy with this purchase. The sales staff tried hard to please us and showed us some alternatives. David Roushia was low key but very helpful.. More
by DJB
Employees Worked With
David Roushia
May 17, 2017
Avalanche We went to get a different car appraised and ended up looking at some trucks and bought the 2007 Avalanche. David was very nice and not pressuring. We went to get a different car appraised and ended up looking at some trucks and bought the 2007 Avalanche. David was very nice and not pressuring. Thanks for a smooth and easy buying transaction. More
by Lisa Simcox
Employees Worked With
Scott Thurber, Michael Pautsch, David Roushia
May 16, 2017
A pleasant and courteous car selling experience. Thanks Alan for your generous offer and all your great help with our family car sale. Someone will get a grea vehicle with low mileage and in excellen Thanks Alan for your generous offer and all your great help with our family car sale. Someone will get a grea vehicle with low mileage and in excellent shape! More
by dwig
Employees Worked With
Alan Stanley
May 15, 2017
Awesome ! TruWorth makes buying a car quick and easy. I would highly recommend this place to anyone looking for a great and friendly dealership. By far the best TruWorth makes buying a car quick and easy. I would highly recommend this place to anyone looking for a great and friendly dealership. By far the best More
by Jacob Goble
Employees Worked With
Michael Pautsch, Robert LaSalle
May 15, 2017
Good experience They weren't pushy answered all my questions.They got me where I wanted to be on my payments.Also addressed the steering problem quickly. They weren't pushy answered all my questions.They got me where I wanted to be on my payments.Also addressed the steering problem quickly. More
by Larry348
Employees Worked With
David Roushia
May 15, 2017
Not worth your time, lacking in every department. TruWorth Auto is big about finishing sales fast (30 minutes or less, as seen on their website). This is where the problem started, this sale lasted cl TruWorth Auto is big about finishing sales fast (30 minutes or less, as seen on their website). This is where the problem started, this sale lasted close to an hour if not more. Scott Holthouse (Finance) and Robert LaSalle (Sales) were quick to apologize for this and explained they were just making sure we got the best rate as we weren't putting anything down for the vehicle. We blew this off as it wasn't any longer than any other car purchase we had made in the past. So there we are approved, signed, and off the lot with our new vehicle. 3 weeks later we get a call from TruWorth stating that our financing needed to be finalized and that they would need our most recent pay stubs so that they could verify our income with the financing institution. Puzzled by why this wasn't asked of us at time of purchase, I get the answer "we knew this financial institution would need this, but must have forgot to ask for this proof at the time of purchase". We refused to provide this as this failure was a result of the dealership. We started receiving calls and texts (yes, text messages) from the employees of TruWorth that we had been working with on this sale. I even received a voicemail from Nick Hardwick (General Sales Manager) stating this same needed information about this "Volt" we had bought (we bought a Prius). We offered to give this proof on the condition that the price of the vehicle be changed to reflect the dealerships mishaps. After almost a month of back and forth calls and texts, we eventually gave in and provided the proof for the dealerships mistake because the dealership was trying to void our contract and remove the vehicle from our possession. The dealership did nothing to fix their mishap. So it took longer than 30 minutes for the sale, and then 3 weeks later they realized they forgot to get information from us. This isn't everything....the car wouldn't start not even 2 months from the original sale date. So what did I do, I give TruWorth one more chance to redeem themselves, I give them a call as I know they provide service for vehicles. Scott Holthouse, who I had already dealt with, pushed me onto their service department to discuss the issue at hand. Knowing that the car was purchased less than 2 months ago and already knowing of the other stresses associated with my sale, the service department wanted to charge me $99 for a "diagnostic check" and then even suggested that I could go across the street to the Toyota dealership to have them check it. So I went elsewhere. I'm still so surprised how I didn't just let them take the vehicle back, I will never be purchasing another vehicle from TruWorth and I have not been hesitant in letting everyone I know of this. Horrible customer service. More
by dkelmo
Employees Worked With
Nick Hardwick, Scott Holthouse, Robert LaSalle
May 10, 2017
quick and easy they had what I was looking for and I had a good experience. I would recommend them. Thanks to Mark and Scott for all the help. they had what I was looking for and I had a good experience. I would recommend them. Thanks to Mark and Scott for all the help. More
by indysteve
Employees Worked With
Scott Holthouse, Mark Ableman
May 07, 2017
Wonderful Experience! Very helpful Staff. Truely happy they were able to meet my financial budget! Great car for a great price! Thank you very much for this wonderful car Very helpful Staff. Truely happy they were able to meet my financial budget! Great car for a great price! Thank you very much for this wonderful car buying experience. More
by Twright1
Employees Worked With
Robert LaSalle
May 07, 2017
I have already recommended this dealership to several friend The dealership was very friendly with no pressure. They listened to our situation and helped us with the entire process. David Roushia was very polit The dealership was very friendly with no pressure. They listened to our situation and helped us with the entire process. David Roushia was very polite and easy to deal with. More
by blucas
Employees Worked With
David Roushia
May 06, 2017
Best dealership ever I had the best experience, they were very nice and have great customer experience I advise anyone looking for a car to shop with truworth auto I had the best experience, they were very nice and have great customer experience I advise anyone looking for a car to shop with truworth auto More
by fodum9493
Employees Worked With
Robert LaSalle
