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TruWorth Auto - Carmel, IN

Indianapolis, IN

4.3
3,265 Reviews

3006 E 96th Street

Indianapolis, IN

46240

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3,265 Reviews of TruWorth Auto - Carmel, IN

November 28, 2015

Sold a car to them as part of the shares program. Pros: Gave me a fair price for my vehicle Cons: The sales team took two months to send me the equity check for my vehicle. They did not remain in c More

by Jp1987
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Clark
Dec 14, 2015 -

TruWorth Auto - Carmel, IN responded

Hi there, thanks for taking the time to share your experience. There's no way around it; we dropped the ball. A lot. And we're terribly sorry for the lack of communication on our end regarding your equity check and your Bonus check. It should not have taken that long to get you what we owed you for your car, and we sincerely apologize. While mistakes can't ever be 100% avoided, mistakes like this should NEVER happen --- and we don't believe that this mistake is truly indicative of how we normally operate or treat our guests. We're constantly working on improving our process and it's feedback like this that pushes us to do better. We hope that you'll consider giving us a second chance to redeem ourselves if you're ever looking to buy or sell again. Please let us know if there's anything we can do at this point.

November 27, 2015

Jeep Wrangler Lassoed at TruWorth The easiest buying experience in 30 years. They stood behind their promises on the "we owe". I will buy there again and recommend them highly. More

by JeepMeUp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Providing the easiest buying experience is something that we strive for every day. Thanks for the review and the recommendation!

November 27, 2015

A better buying experience The sales staff was extremely polite, professional and courteous. They answered all of our questions and treated us like they have know us for years More

by Gonzo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Thank you for the review! One of the things we strive for is to make sure that we treat customers like guests --- or better yet, like friends. Glad to see that your experience reflected that effort!

November 27, 2015

Very nice customer Service Great price for used cars compared to others. Very nice customer Service. Good trade value for your current car. I will sure recommend everyone. Thank More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenn Osborne
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for this review, and the recommendation! We base our pricing on the local market (rather than the national market) and that often means that you get a MUCH better deal than you would elsewhere. Great to see that our appraisal process worked for you. Thanks again!

November 27, 2015

The best to sell to I sold my car to TruWorth Auto and I received what it was worth and the check was good that day. My vehicle was in the shares program and when it sold More

by Paul.scott40
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kane San Miguel
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for taking time to write this review! And congrats on receiving a Bonus Check from our Shares Program!

November 27, 2015

The BEST car buying experience around I have purchased 3 vehicles from this dealership and will not buy from anyone else. They treat you like you are buying a brand new car and really car More

by gregbref
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Wow, thanks for these kind words! This is the kind of feedback that lets us know that we're on the right track. We hope that each experience you had was better than the last. Thanks again!

November 27, 2015

They were awesome Everyone was very friendly and helpful! I would and already have recommended Truworth to so of my friends. I like that the prices are plain to see on More

by Hoffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Thurber
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Yeah, we're not sure why some dealerships choose to not put the price directly on their cars. Seems strange to us, so we're glad that you liked that aspect of how we do things! Thanks for the review and for recommending us to your friends!

November 25, 2015

The Only Place I'll Buy a Car Robert LaSalle is the man. He was able to get me into the car I've always wanted. Anthony was able to work the numbers to meet my needs. These guys re More

by xxModestMau5xx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony, Robert LaSalle
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Wow, thanks for sharing this awesome experience! We're really glad that you chose us and that we were able to make your buying process such a positive one. We look forward to working with you in the future whenever you're ready to buy/ sell again!

November 25, 2015

Great customer service After having a bad experience at another dealership we found the exact same car we were looking for at truworth. Everyone was very friendly and helpfu More

by Chadandlaurac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Holthouse
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Awesome! Thanks for taking time to write this review --- and we look forward to future business! :)

November 24, 2015

Great Customer Service Casey went above and beyond what he needed to do. He even drove us to the bank to pick up the check to purchase the vehicle. As well as replaced the h More

by Lester Cross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Niles
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for your feedback, Lester! We try to go above and beyond for everyone that walks into our dealership. Glad you had a positive experience!

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