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TruWorth Auto - Carmel, IN
Indianapolis, IN
3,265 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,265 Reviews of TruWorth Auto - Carmel, IN
October 18, 2015
Approachable, family feel I first went to TruWorth in early September and met Tom Clark who openly shared their sales model and tools. While we didn't find the car for me then I first went to TruWorth in early September and met Tom Clark who openly shared their sales model and tools. While we didn't find the car for me then, the interaction kept them (and Tom) high on my list as I continued to look. In early October, I spotted another potential choice online and connected with Tom through their website. I arranged a meeting convenient for me, test-drove the car, and even took it home for the night; they knew I had another appointment at another dealer the next day. Before I went home that night, Ed, "Big Mike", Anthony and I covered everything so if my choice was TruWorth's car, the paperwork would be ready shortening the actual purchase process. All 4 (Tom, Ed, Mike, and Anthony) were approachable and open to how I wanted the transaction to work. The next day, I tested the other car, and decided TruWorth's was the better choice. After work, I signed the paperwork and picked up the freshly cleaned car; Mike helped me transfer my stuff from my car to the new car and I left in my new car. Thrilled with the deal, people and the personalities at TruWorth. Let me add, I turned in an extra key to the car I sold to them the next day and was greeted by Chip, who called me by name - I didn't work directly with Chip during the transaction, but he remembered me being there the night before. More
by Hogan
Employees Worked With
Anthony, Ed Hourigan, Tom Clark, Michael Pautsch
October 16, 2015
Satisfying experience Big Mike and Chris made this car buying decision a no brainer. Great Deal, no hassle, and definitely appreciated the service and integrity of staff. Big Mike and Chris made this car buying decision a no brainer. Great Deal, no hassle, and definitely appreciated the service and integrity of staff. More
by nicanor25
Employees Worked With
Tom Clark, Michael Pautsch
October 14, 2015
A terrific selling experience at TruWorth I was delighted with every aspect of selling my car to TruWorth. I have already told my friends about it and will not hesitate to use this dealership I was delighted with every aspect of selling my car to TruWorth. I have already told my friends about it and will not hesitate to use this dealership again. My representative Tom Clark was courteous, honest, efficient and respectful. My initial visit was less than an hour from arrival to initial check in my hand. Within two weeks, I had an additional check after my car had sold. I got more for my car than I would have expected and significantly more than one of their competitors had offered. More
by bcsmith
Employees Worked With
Kane San Miguel, Tom Clark
October 13, 2015
Efficient and genuine customer care Casey, Chip, and Big Mike made buying our Honda Pilot a great experience. We appreciate their honesty, efficiency, genuine kindness, and attention to Casey, Chip, and Big Mike made buying our Honda Pilot a great experience. We appreciate their honesty, efficiency, genuine kindness, and attention to detail. The facility was welcoming and nicely designed to put us at ease. Thankful for a great experience! We would highly recommend this dealership. More
by Pilot owners
Employees Worked With
Chip, Michael Pautsch, Casey Niles
October 09, 2015
Working together I purchased a pick up truck for my construction company in August and paid in full cash.The car buying experience was going fine, I knew what I want I purchased a pick up truck for my construction company in August and paid in full cash.The car buying experience was going fine, I knew what I wanted and it was an easy sale. I spent half the morning completing the process in office and BTW was 9 months pregnant at the time. I test drove the truck but did not pick up that there was a radling sound from engine. I purchased truck and came back to pick it up later with my husband. On the way home, while driving he said that he heard a raldling sound coming from engine and was not comfortable with sound. Before we got home I contacted the sales person and let him know about the sound and he said that the vehicle was sold as is and that he could bring it back in if he wanted to have our mechanics take a look, but then said that the mechanic shop was closed and could not so I said OK, never mind I will have my mechanics that work in our shop look at the truck when we transport it to the office. FYI, the sales person which I liked until this moment when he did not seem concerned or cared about the situation when I called just less than an hour after purchasing and driving off the lot with vehicle. When I told him that I would just have my mechanics look at the truck was said OK, thank you...... with a sense of relief, like he was not really concerned at all. We had the truck sent to our construction office which is out of town and about 3 hours away one way. I had my mechanic look at it and he said that the transmission is bad. My mechanic said that the clutches in the transmission 1,2,3,4 have to be replaced and that there was mental in the pan. He also mentioned that the torque converter needed to be replaced as well. Need less to say I spent an additional $1500 so far within just weeks of purchasing a truck from them, which they said that there highly specialized mechanic inspects every car but less than a month ago I purchases this truck and transmissions went out and am sure that your highly specialized mechanic knew that the transmission on the truck we bought was getting ready to go out.. BEWARE! This is completely unacceptable from a business stand point, and we really wanted to buy more trucks from True Worth because we REALLY thought True Worth was really a different kind of auto dealership. My upper management team and I are highly disappointed and dissatisfied in this whole matter. Your company said how they strive on referrals and repeated business and THIS IS NOT GOOD FOR REPEATED BUSINESS. Especially because I was going to purchases two more truck from them. I even give them the benefit of the doubt to test integrity and emailed the sales person with the complaint just weeks after purchasing the vehicle right before I fixed the transmission while I was in the hospital and he did not even respond, but he emailed me about purchasing another truck! Wow! Updated Review 10/22/2015 Not long after posting this review. I was contacted by the sales manager about this situation and he was not aware of the incident that occurred and was willing to work with me on resolving this issue. I have since then met with sales manager and resolved this issue. Thank you for responding and making my concerns Tru Worth's priority to address. I feel like I could shop at Tru Worth Auto once again because of them taking actions on my concerns. More
by ML
October 07, 2015
Best way to sell your car After receiving a dissapointing valuation for my luxury sedan from the nearby large used car retailer, I was grateful to learn that my TruWorth repres After receiving a dissapointing valuation for my luxury sedan from the nearby large used car retailer, I was grateful to learn that my TruWorth representative was willing to offer so much more. I have bought and sold many cars over the last 40 years, and my experience with TruWorth was by far the best. The process was smooth and efficient, the deal was fair and the people knowledgeable and easy to engage. A top notch experience, start to finish. More
by happy sale
Employees Worked With
Kane San Miguel, Casey Niles
October 07, 2015
More than I expected Was trying to sell my Ford Escape and went to several other places for a quote.. And whoa not even close to what I was hoping to get. I heard about tr Was trying to sell my Ford Escape and went to several other places for a quote.. And whoa not even close to what I was hoping to get. I heard about truworth auto and went in for a quote and they offered me a lot more than I was expecting and got even more with the shares program. Would definitely recommend to anyone. More
by Jennpenn
Employees Worked With
Kane San Miguel
October 01, 2015
Great cars , great people and great prices! Scott and Chip were very friendly and easy to talk to. The staff was very knowledgeable and honest. They worked hard to make the purchase smooth and e Scott and Chip were very friendly and easy to talk to. The staff was very knowledgeable and honest. They worked hard to make the purchase smooth and easy . More
by Subbyroo
Employees Worked With
Scott Holthouse
September 28, 2015
Only way to buy a car-Professional, Fair, & Great Selection I have known people who have done business here and all have given rave reviews of this dealership. They truly have provided the best experience to bu I have known people who have done business here and all have given rave reviews of this dealership. They truly have provided the best experience to buy a new vehicle, get top dollar for trades, and provide an efficient and above board experience that is built on fairness and transparency. I know that many other dealerships out there have similar claims to no hassle, one price, and "non-commissioned" sales people that act only in your best interest. Unfortunately, when go to these dealerships is clear that their marketing ploy is just that and it's always an uncomfortable experience trying to buy a great vehicle at a fair price. I have bought and sold many cars through the years and work in financing myself. TruWorth has reinvented the wheel when it comes to how a dealership should conduct business. They exceeded my expectation in every category. Don't waste your time at the other "no-hassle" dealerships (they don't exist). Head over to TruWorth and let Big Mike get you into a new ride. TruWorth is your best bet-- every time-- no matter your situation. Customer for life! More
by HappyCarGuy
Employees Worked With
Nick, Michael Pautsch
September 26, 2015
helpful, friendly, informative The staff was very knowledgeable and honest about the autos they had. Good prices and rates. I was pleased with their treatment of me as I am not kno The staff was very knowledgeable and honest about the autos they had. Good prices and rates. I was pleased with their treatment of me as I am not knowledgeable about autos More
by Marion 5683
Employees Worked With
not sure of all their names. All seamed to be good folks, Michael Pautsch
