TruWorth Auto - Carmel, IN

First-Time Buyer Experience I was in an interesting situation when I happened upon TruWorth Auto. I hadn't planned on buying a vehicle for a few more months as I am relocating to I was in an interesting situation when I happened upon TruWorth Auto. I hadn't planned on buying a vehicle for a few more months as I am relocating to Alaska from Indiana. I had thought I would just sell my vehicle and buy out there and thus hadn't done much research. When my vehicle died on me a month and a half before my move I had to change my plans and start looking. We stumbled upon TruWorth to browse and were met by salesman Casey Niles in the parking lot. I was always told to not share everything as salesmen are always out to get you so with that, didn't share much initially. My fears were eased very quickly as Casey told us that this was a 'different kind of dealer'. And boy, are they! They not only tell you that, they definitely back-up that statement and show you! They don't work on commission and they do want to help in whatever way possible to ensure that you get the right vehicle and that shows from the very first meeting. Long story short, our initial browsing turned into a consulation that went through their inventory and we discussed what I needed. Moving to Alaska, obviously meant that I needed to have a few more things that weren't necessarily standard here in IN. Casey pulled-in another salesman--Nick Hardwick and he added to the very high-level of customer service that we had already been receiving. We were able to work together to find a vehicle that met my needs as well as they were able to guide me to items that I didn't even think about (engine block heater, vehicle that would work with lots of snow, ice, rough terrain, etc). Being a first-time buyer I was very nervous about what I could afford as well. That ended-up not being an issue at all. They both again, guided me through the information and made the entire process incredibly easy. Also, with my current vehicle being inoperable they pushed the process through quickly and we were not only able to get my vehicle up to the dealer for a trade-in, but they were able to get the new vehicle ready in a very short amount of time--that included not only the very thorough inspection process but also installing the engine-block heater and new tires. Not to mention it was over a Holiday and they provided again a high level of customer service to ensure that all my needs were met. I would highly recommend this dealer to anyone--first time buyer, or otherwise. Even if they don't make the sale the way they go above and beyond is amazing! I am VERY happy with my purchase and got a great vehicle and feel very comfortable making this cross-crountry trip and driving this all around the 'Last Frontier'. Please go and visit for yourself! If you are unsure, look at their inventory online first and you will see that the vehicles alone are worth a visit. Once you get to meet their highly-qualified salespeople as well you will not want to work with anyone else! More

Very smooth deal We like the business model of this dealership. No extra fees in the deal. Staff and managers very friendly. They fix small issues in the car. Mr. Nile We like the business model of this dealership. No extra fees in the deal. Staff and managers very friendly. They fix small issues in the car. Mr. Niles was very helpful and proactive. We highly recommend this autodealer. More

Quick effective and understanding The sales rep listened to what we required in a vehicle and found us the perfect vehicle at the right price. He then made it available, quick, and The sales rep listened to what we required in a vehicle and found us the perfect vehicle at the right price. He then made it available, quick, and efficient. More

Great Service Excellent sales staff, everyone was very friendly. I got to test drive 2 cars that I had been very interested in, unfortunately didn't work out. Howev Excellent sales staff, everyone was very friendly. I got to test drive 2 cars that I had been very interested in, unfortunately didn't work out. However we found a car that worked even better. I would definitely recommend TruWorth. More

great sale, nice staff. The dealership had a perfect deal for a vehicle that met our needs. The price is straightforward, with no hidden fees. The had some issues, check engi The dealership had a perfect deal for a vehicle that met our needs. The price is straightforward, with no hidden fees. The had some issues, check engine and faulty misfire. However, they did fix the check engine light. The service guys were nice, but took almosr four days to diagnose and fix the problem. I am afraid to have them look at it because of the length of time. I know that there is no warranty but a vehicle should last the trip home. Unfortunatley, i feel that it might have more isues later in the next few months. Good experience, just buying something used with no idea what will happen is nerve-wracking. More

Total Satisfaction I had been looking at the 2011 Avalanche on line and new it was the truck for me. I did an online credit check, spoke a few time with salesman Mike Pa I had been looking at the 2011 Avalanche on line and new it was the truck for me. I did an online credit check, spoke a few time with salesman Mike Pautsch and 5 hours later was driving the Avalanche home. Mr. Pautsch even delivered the truck to me and took my trade in back with him as I was tied up at work all day. The process was seem less and the customer service was second to none. This is the 2nd car my wife and I have purchased from TruWorth Auto and it won't be our last. Thank you all for the great experience and we will see you when it is time for our next automobile. More

Tom Clark rocks! Just bought a Jeep Wrangler from Tom Clark. Probably the best sales experience I have had in years. Friendly, knows his inventory, not pushy. Answered Just bought a Jeep Wrangler from Tom Clark. Probably the best sales experience I have had in years. Friendly, knows his inventory, not pushy. Answered all my questions, helpful, made good suggestions, attentive, etc. Have bought cars from Carmax in the past, but TruWorth, especially Tom Clark, brought car buying to a new level. Their technology and the information they shared was extensive, helpful and appreciated. Didn't see any gimmicks, and the people were all friendly with a team spirit. Financing was a breeze. I will recommend to my friends - extraordinary customer service is rare these days, but Tom Clark is a fine example. More

Easy way to sell your vehicle I sold my minivan through the TruWorth Shares Trade Program, Very easy process and fair price. The Shares dividend was actually slightly higher than I sold my minivan through the TruWorth Shares Trade Program, Very easy process and fair price. The Shares dividend was actually slightly higher than they they indicated on the appraisal. More

Shares Trade Review I sold my Kia Soul to TruWorth and got a fair price for my trade-in. I did have to track down my check after they received the title, but besides tha I sold my Kia Soul to TruWorth and got a fair price for my trade-in. I did have to track down my check after they received the title, but besides that, everyone was really easy to work with. As far as the Shares Trade Program, I was really interested in being able to get back a little extra money from my car. Josh did a great job of keeping me informed about my car and the process of selling it, and he got my check to me within days of sale. I would definitely recommend the Shares Trade Program to any friends who are looking to get as much money as they can from selling their car without the hassle of doing it yourself. More

Mustang GT 2000 So far I have loved this car. Kelsie Collins was a pleasant, low key salesperson (though she needs to learn to drive manual trans lol) and Nick Hardw So far I have loved this car. Kelsie Collins was a pleasant, low key salesperson (though she needs to learn to drive manual trans lol) and Nick Hardwick was very knowledgeable and a true car enthusiast. On first test drive the car had issues but the service department took the car and hopefully has taken care of the issues (basically a new clutch). I'm keeping my fingers crossed that the car is as good as it looks. If so it was a great deal and I feel a lucky man. Thank you to TruWorth and I will certainly be looking again at this dealership for additional car purchases. More