TruWorth Auto - Carmel, IN

Finally - A Positive Car Buying Experience After nearly a month of searching for the right car for my family at a price that was within our budget, we stumbled upon TruWorth. The dealership After nearly a month of searching for the right car for my family at a price that was within our budget, we stumbled upon TruWorth. The dealership was over an hour away and my wife called initially to insure the vehicle in question was still available. She explained the distance we would be travelling and asked if the saleman, Scott, would be willing to test drive the vehicle for an initial evaluation and report back to us any concerns. Within less than 10 minutes, Scott responded that the vehicle was smooth driving and did not appear to have any mechanical issues. He then proceeded to describe every stain, scratch, and cosmetic concerns that we might have including the rear hatch hydraulic lifts were needing replaced. He indicated that he would have those looked at. Later that afternoon, Scott called and asked if we would be interested in a test drive and that he had spoke with the manager and the rear hydraulic hatch lifts would be replaced the following morning. The next day (today) we decided to make the trek early in the morning and stopped at several other dealers that we were also considering. The first indicated that several people were in line to purchase the vehicle and the vehicle was ready for a test drive. We arrived promptly and found the vehichle still being serviced and wouldn't be available for 3 hours. --- We proceeded to the next stop, dealer two, and found the vehicle listed was not available on the lot specified and had to be located then delivered for us to test drive. We proceeded to TruWorth and arrived a few minutes early. We were quickly greeted by Michael and he asked if we were just browsing and indicated he would be inside if we needed any assistance... WHAT!!!!! Yes, he was not on me asking about how much I wanted to spend or how quickly I wanted to buy... He simply wanted to know if I needed help... My wife and I explained we had called the previous day and were interested in a test drive and he quickly retrieved the key. The car started right up without issues, note* the prior 4 cars we had test driven at previous dealers in the same price range and year/age and miles required a jump start. Several of those knew we were on our way ahead of time and didn't take the time to verfiy their vehicle was operational. He asked if we wanted him to come along on the test drive or would prefer him to stay behind. I welcomed his company as we were somewhat unfamilar with the area. We tested all the buttons, gadgets, etc. in the vehicle and he assisted in determing how to operate the features of the vehicle. Not once did I feel pressured to buy. Not once did I feel the need to negotiate the price of the vehicle. It was priced below most other vehicles of this type and was close to most private sale prices. IMPRESSED! We checked the back hatch and told Michael that Scott had indicated it would be fixed. Michael stated he would ship the parts to us if we were comfortable with replacing on our own or we could come back in. Next... We begin the paperwork process and had a trade-in. They were concerned, as I could understand, the quality of our trade but came to a very reasonable agreement quickly and without the typical "behind the scenes" flash that occurs at most other dealers. Lastly, NO HIDDEN FEES. They were upfront, car price + tax... no document prep, no destination, no inspection, nothing... plain and simple. I could calculate and know exactly what to expect. No attempt to sale me "add ons", warranties, etc that are typically a waste of money and have no real value add except to the dealer being purchased from. While signing our paperwork, the parts arrived for the hatch and the service team went right to work installing... TOTALLY IMPRESSED! I have NEVER had an experience so positive or smooth when purchasing a vehicle. A+++ to this team and my hats off to them... Exceptional value, exceptional service, exceptional job. Thanks TruWorth Auto for positive car buying experience... FINALLY! ***Note One of the optional selections for the survey ask what I prefer more, Speed of overall process or Establishing a relationship with dealer for future service and sales --- I chose Speed of Overall Process, however, in this case, they hit both extremely well. More

Sold my smart car to TruWorth Came to TruWorth on a Saturday; no appointment. Found the people to be helpful, knowledgeable and realistic. It was a painless and positive experien Came to TruWorth on a Saturday; no appointment. Found the people to be helpful, knowledgeable and realistic. It was a painless and positive experience. More

TruWorth Auto and Mike McArdle Rock! Would highly recommend TruWorth Auto. Mike McArdle was great. Experience was enjoyable and professional. They were efficient, enthusiastic, profess Would highly recommend TruWorth Auto. Mike McArdle was great. Experience was enjoyable and professional. They were efficient, enthusiastic, professional while not being pushy or overbearing. Came away with a fair price for a great car. I believe you would be served well to give TruWorth Auto a serious look. More

Amazing staff Loved my experience. Very friendly and worked with me to get what I needed within the budget I asked for. I would definitely recommend them! Loved my experience. Very friendly and worked with me to get what I needed within the budget I asked for. I would definitely recommend them! More

Second to none! Went convertible shopping with my 6 & 8 year old little girls. Mike & Chip were great from the start. Very patient, kind and did a great job making th Went convertible shopping with my 6 & 8 year old little girls. Mike & Chip were great from the start. Very patient, kind and did a great job making the girls feel apart of the process. To top it off, I left there perfectly pleased in the car of my dreams - all attributed to their tireless effort to sync my desires with my budget. Anyone wishing for an honest, fair and fun car buying experience should go no further than TruWorth. Sincerely, The girl scout cookie lady :) More

Great way to sell without being ripped off! Sold my 2008 Acura TL to TruWorth Auto for $2000 more than what a local dealer was prepared to offer me. The sales guy (Chris) was great from the sta Sold my 2008 Acura TL to TruWorth Auto for $2000 more than what a local dealer was prepared to offer me. The sales guy (Chris) was great from the start. Outlined the process very clearly and kept me up to date the entire time. Additionally, their profit share program is unbeatable - I managed to make an additional $600 from the sale of my vehicle. The way these guys do business is not only professional and courteous, but they have a game-changing and fair approach to selling a used car, without being ripped off. I highly recommend using them if you're looking to sell your vehicle at an honest price! More

Tru worth auto is a great small dealer for used cars My family has purchased cars from this small used car dealer before and overall we have always been pretty satisfied with the products and services fr My family has purchased cars from this small used car dealer before and overall we have always been pretty satisfied with the products and services from the staff. The last time I went I purchased a Ford Focus. They let me test drive it, told me the details and their personal opinion of the car and set me up with a good monthly payment plan. The staff was honest, friendly, and very helpful. More

Great experience with this new concept of auto purchasing! We were very pleased with the explanation of the TruWorth Auto difference. We really liked that everything was virtually included in the list price a We were very pleased with the explanation of the TruWorth Auto difference. We really liked that everything was virtually included in the list price and the process of getting an appraisal, the AutoTrader offer, then the TruWorth offer...all very transparent and upfront. We purchased a car with the terms we set and we hope to receive some compensation when they sell our vehicle. We don't buy cars often and this was a refreshing approach. More

Great Experience Great experience. Chris was helpful in making sure that my needs were met & Mr. Chip assured me that I'd be taken care of......I was very pleased with Great experience. Chris was helpful in making sure that my needs were met & Mr. Chip assured me that I'd be taken care of......I was very pleased with my service. Only thing that I wasn't so happy about was the fact that I pretty much had the total amount of the asking price, but understandably I suppose, they wouldn't come down. Overall so far I'm pleased More