Trust Palmdale Honda

It was awesome to work with Stephen. Made it very easy and comfortable to purchase a new vehicle from trust Palmdale Honda would buy my next new car here no matter hands-down. Made it very easy and comfortable to purchase a new vehicle from trust Palmdale Honda would buy my next new car here no matter hands-down. More

I’m extremely disappointed with my experience at the Honda dealership in Palmdale, CA. I brought my car in back in September 2023 for transmission issues, and despite there being a known service bulleti Honda dealership in Palmdale, CA. I brought my car in back in September 2023 for transmission issues, and despite there being a known service bulletin about a faulty torque converter, no one mentioned it. I was told to just change the transmission fluid. Less than a year later, I was back with the same problem—this time with a transmission warning light. After researching and seeing that many other Honda owners had similar issues tied to the torque converter, I requested that they look into it. Instead, the service rep, Raul, immediately blamed my personal mechanic and dismissed my concerns. I had to push just to get the torque converter and software update checked. After waiting all day with no update (I had to call them myself), I was told I might need a whole new transmission. Only after insisting did they run further diagnostics and confirm the torque converter was the issue. That delay left me without a car for almost a week. I asked for a loaner because I’m a single mother of four and cannot afford to miss work or have my kids miss school. I was denied a loaner simply because I don’t have a full service history with Honda—even though this is my first Honda. I chose Honda for its reputation for reliability, but this experience has been nothing short of stressful and disappointing. I’ve lost time, money, and trust in the brand. I had considered buying the new Prologue, but now I’m seriously looking into switching to another brand entirely. This was one of the worst customer service experiences I’ve had at a dealership. I hope Honda takes this kind of feedback seriously because customers shouldn’t have to fight to be heard. More

At first they are nice to you There service department is so bad that there booking online is the same as there store they change or constant there system is down and when you they don't pick up the phone is so bad that there booking online is the same as there store they change or constant there system is down and when you they don't pick up the phone and they don't call bad, it's very frustrating, Terrible service More

They said they'd call me back they could help no never called me back i haven't found a dealership or loan co. That are honest they all lie called me back i haven't found a dealership or loan co. That are honest they all lie More

Roland was attentive helpful and answered any and all of our questions! He was quick to get back to us and very kind through the entire process. our questions! He was quick to get back to us and very kind through the entire process. More

Robertsons Palmdale Honda dealer salesperson and managers Can’t be trusted, they tricked us. We test drive a vehicle and Informed the salesperson Jose, that we had a car to trade in but we would go home And Can’t be trusted, they tricked us. We test drive a vehicle and Informed the salesperson Jose, that we had a car to trade in but we would go home And return. He asked us to come inside told us that we should start filling out application, never once said it was to run our credit report!! We went home and approx 1 hour later returned only to find out that the vehicle we were interested in and test drove, completed application for, was already being sold to someone else. Mark, the original salesperson that called us to let us know that there was a vehicle we were interested in available, is the one who told us that it was already being sold but that they could trade another one of their vehicles to another dealer to get the same vehicle we wanted!!! So unprofessional! The manager Joey came outside but did not do anything to fix the situation!!! Needless to say we purchased 3 of our vehicles at Robertsons Palmdale Honda in the past and took our vehicles for oil change, this dealer lost a customer! I would not recommend them to anyone! Dishonest! More

Service Dept. lies, gives excuses, doesn't go by car manual, says it was written in Japan & they have their own way of doing things. manual, says it was written in Japan & they have their own way of doing things. More

Avoid this place at all cost! Sales guy Jose is the absolute worst! You can tell he doesn’t like his job and doesn’t wanna sell anything. Came in by myself to look at new cars and was told I would not absolute worst! You can tell he doesn’t like his job and doesn’t wanna sell anything. Came in by myself to look at new cars and was told I would not qualify, without knowing anything about me! When I asked him what i could do if I wanted a car in a color they didn’t have in stock he said “go to a different dealer”. TRASH TRASH TRASH!!!save yourself the time and go elsewhere! More