Turner Kia

Recently bought a 2023 Forte GT Line for my daughter after searching both new and used vehicles for several months. As I am loyal to another car brand and loyal (very loyal) to another dealership, I fig after searching both new and used vehicles for several months. As I am loyal to another car brand and loyal (very loyal) to another dealership, I figured I would just stop in and see what a forte looked like. I wanted an LXS but as with all cars good luck in finding what you were searching for! First impression was set when a sales person actually walked out to great me in the lot. This is simple and basic but seldom the case these days. They actually had a Forte but a model with way more features than I was looking for. Sarah my Salesperson offered to let me drive it but I declined and said I was just looking for some rough numbers and I would come back in the evening with my daughter. Two hours and thirty minutes later we were back and an hour and fifteen minutes later we were walking out the door as proud new owners of our first Kia! Never thought I would say that! Sarah was amazing to deal with. I’m in sales and it is tough not to talk all the time. Telling isn’t selling but, Sarah actually listened to what we wanted. I am one of those people that enjoys the typical car buying process because I’m always up for a good fight. The relaxed atmosphere actually took that guilty pleasure away from me. Not once was I told “That is just not the way cars are bought and sold anymore”. Mike Johnson the GM came over to put the final polish on the deal and he was absolutely great as well. The follow up to make sure I brought all the right stuff to take possession was amazing. Best part is it was over text messaging! Even complete with LOLs and OMGs. We set an appointment and the finance guy is running behind schedule. I hate that! My time is valuable after all. Finally I have a reason to fight right? I can’t remember his name because I have no interest in learning the names of people I’m getting ready to murder. But, alas… this guy was awesome as well! Funny, down to earth and a fellow Veteran. Car is perfect, way more than we wanted and imho way more than we had to pay for. Process was transparent and Sarah showed my daughter how to use all the crap I would turn off on the car. Everything I have ever bought I paid too much for and everything I ever sold, I sold too cheap. I’m not easily impressed but the Turner Kia team managed to do just that in my eyes. Time will tell if the car holds up. I suspect it will but, we will see. Look out service department you have a tough act to follow because your Sales team hit a home run with me! Do yourself a favor and check these folks out. More

This experience was top notch from when I called into receptionist, making appointments for multiple vehicles, dropping off, waiting/working in lounge, to the review of work performed by Scott. receptionist, making appointments for multiple vehicles, dropping off, waiting/working in lounge, to the review of work performed by Scott. More

Turner Kia is amazing. Their service is great. Their prices are great. I highly recommend them. Their service is great. Their prices are great. I highly recommend them. More

EVERYBODY WAS PROFESSIONAL, EVERY THING WAS ON TIME YOUR STAFF WAS FRIENDLY , SOME OF THE BEST I HAVE DEALT WITH. THE GENTLEMAN WHO EXPLAINED MY BILL WAS EXTREMLY POLITE , HE WALKED ME TO THE CASHIER . HE W STAFF WAS FRIENDLY , SOME OF THE BEST I HAVE DEALT WITH. THE GENTLEMAN WHO EXPLAINED MY BILL WAS EXTREMLY POLITE , HE WALKED ME TO THE CASHIER . HE WAS THE BEST . CAR WAS BROUGHT IN THE BUILDING SO MY WIFE DID NOT HAVE TO GO GET IT. YOU SCORED POINTS WITH HER ON THAT ONE. OVERALL GOOD JOB. JIM & JUDY DEIMLER I DON'T KNOW ANY NAMES. More

**WOMEN BEWARE! !!** I am newer to this area and needed my car serviced. I previously had a great experience at the dealership where I bought my Soul, so I expected !!** I am newer to this area and needed my car serviced. I previously had a great experience at the dealership where I bought my Soul, so I expected great service from this dealership. I was disrespected and treated so poorly at this location. I dropped my car off, and the next day approved the charges for a 60k mile service. I specifically asked if rotating my tires was included. Tech said it was included and it would be completed. I go to pick up my car that day and I notice that my front license plate is bent up and is parallel to the ground. Not a good look, and tells me they aren’t paying attention to details. I go inside to pay and ask what happened to my front plate. The supervisor walks past my husband and I to go look at my car before speaking to us. He comes back (after fixing it) to speak with us. Except, instead of speaking to me, he reached directly across me, ignoring me, to only introduce himself to and speak to my husband. This is my car, under my name, and I am paying for services. He only responded to me when I directly asked him a question. Then, he proceeds to say that the car wash that did it…yet my car was covered in dirt still? The explanation made no sense and was clearly a lie. My car wasn’t washed and the tech ended up leaving TRASH in my car. All I wanted was a simple apology. I did not yell or scream but was treated with the utmost disrespect a woman can experience—treated as less than a functional human adult. I waited a day and called the manager to express my concern. And then waited for a response. I called again two days later and left another message. The following week I called a third time and left a message. It was not until I was connected to Lee Turner’s voicemail that I actually got a call back from the GM Mike Johnson. Mr Johnson proceeded to tell me that he was sorry I felt that way (not a real apology) and that he couldn’t do anything for me but replace my license plate. Already unnecessary, but all I really wanted was a halfway decent apology. An apology for being treated like a half human by one of his employees. OH and my tires were never rotated. He did offer to have that done as well. I decided I would not return to that location for that service. They do not even care enough to return a call, whose to say what other things they don’t care about? Honestly TL;DR: don’t go if you’re a woman, they’ll treat you like xxxx and try to gaslight you that nothing happened. More

Pleasant staff, comfortable chairs, coffee and snacks make the wait time pass more quickly when having an inspection or repair. make the wait time pass more quickly when having an inspection or repair. More

The dealership sold me a car with issues. It took months for them to finally agree to buy back the vehicle despite having to bring it in a number of times to be fixed under warranty. Now I am It took months for them to finally agree to buy back the vehicle despite having to bring it in a number of times to be fixed under warranty. Now I am being pushed off again because they’ve had some difficulties with financing - I would not recommend going to Turner Kia for any vehicles based on my customer service experience. It is difficult to get anyone to even respond to me, I can only get communication by messaging their finance guy on Facebook. I have attempted to reach out to the sales manager and a manager above him, but I have never received a response from either. More

Turner Kia has wonderful, professional, caring employees. Jenica was terrific. She was very courteous, and understanding. Service awesome! Sales dept great! Bought my Kia from them. I recommend Turner Kia t Jenica was terrific. She was very courteous, and understanding. Service awesome! Sales dept great! Bought my Kia from them. I recommend Turner Kia to everyone. More

Kind employees. Clean dealership. Would visit again if looking for a new car. Storm was very helpful and knowledgeable. Clean dealership. Would visit again if looking for a new car. Storm was very helpful and knowledgeable. More

My first time getting service at Turner Kia. Staff was friendly and service was fast. Staff was friendly and service was fast. More