Turnpike Ford of Huntington

Had to have a warrantied part replaced on my vehicle...and talk about service..Wow! Tom set my appointment, Mike Hattan took care of all of my paperwork, from talking to the warranty company, t vehicle...and talk about service..Wow! Tom set my appointment, Mike Hattan took care of all of my paperwork, from talking to the warranty company, to getting me a rental, and even going as far as to personally take me to the rental place! It's always a pleasure to work with Mike, Tom and Chrissy...You feel like family and get THE BEST service! Thank you all for another GREAT experience...It's great to work with Pro's! See you for my next oil change! And by the way: The Mustang is running fantastic! Thanks! More

We were driving from Kentucky to Washington, DC when we began having car trouble. We found Turnpike Ford of Huntington and stopped by hoping that they would be able to help get us back on our way. Not on began having car trouble. We found Turnpike Ford of Huntington and stopped by hoping that they would be able to help get us back on our way. Not only were they extremely friendly, but they made it their priority to get us back on the road.....not always the response you get when you arrive near closing time! The experience that we had with Tom was beyond exceptional and would definitely recommend Turnpike Ford of Huntington to anyone in need of great service! They not only cared about doing the job right, but customer service is obviously a top priority! GREAT EXPERIENCE!!! More

I've been to service departments all over the country(from Mobile to South Bend to the Outer Banks of NC), and Turnpike Ford in Huntington is the BEST! You won't find a better bunch of folks who country(from Mobile to South Bend to the Outer Banks of NC), and Turnpike Ford in Huntington is the BEST! You won't find a better bunch of folks who listen, help, and treat you more professional than the guys and gals at Turnpike Ford in Huntington! 5 Star service and treatment...Give'em a call and see why....Thanks Turnpike for being the BEST! More

I have returned my vehicle several times for warranty work. They have never repaired anything on the first visit. On one occasion, I was told that they didn't have anyone to look at it at this time, an work. They have never repaired anything on the first visit. On one occasion, I was told that they didn't have anyone to look at it at this time, and would have to bring it back next week. On my last visit, I was told that the repair would take 3.5 hours. I scheduled a appointment so I could wait for the vehicle. At 4 hours I was told that it would be about 15 minutes longer. At 6 1/2 hours, I ask to speek to the service manager. who told me that the mechanic who was to repair my vehicle did not have a uniform to wear, so he went home to change clothes. I guess when he got back to work it was time for lunch then, so I wait longer. The service writer has a real personaltiy problem, which after talking with others who have dealt with this dealership have found this to be a common complaint. My recomendation is to stay away from this place or you will soon be sorry you didn't. More