Tustin Hyundai

Shawn: unselfish and unrelenting in helping me out Could not recommend any more highly working with Shawn; he went above and beyond — working selflessly and tirelessly — to help me secure an incredible Could not recommend any more highly working with Shawn; he went above and beyond — working selflessly and tirelessly — to help me secure an incredible deal on a unique request. While other dealers turned me away or were only focused on their bottom line, Shawn and the team at Tustin Hyundai stepped up to put my needs ahead of their own interests in a way that I’ve rarely seen in any customer service scenario. More

Wonderful dealer Rick Majors was superb! Had a great experience last Sunday with buying my new Santa fe 2020. At first I was planning to buy a 2019,but end up i bought Rick Majors was superb! Had a great experience last Sunday with buying my new Santa fe 2020. At first I was planning to buy a 2019,but end up i bought 2020. Rick took his time to explain and answering all my of questions; very honest, friendly, patient through the process. I highly recommend to everyone to Rick. Thanks Rick!! More

Very helpful Marcos was very knowledgeable about all the models. He helped set everything up for me. This was my first car buying experience and he made it go very Marcos was very knowledgeable about all the models. He helped set everything up for me. This was my first car buying experience and he made it go very smoothly. More

Satisfactory service, with some quirks I will describe my recent visit, although I have been bringing my Hyundai vehicles to Tustin dealiship for about 3 years. This time I brought my 3 I will describe my recent visit, although I have been bringing my Hyundai vehicles to Tustin dealiship for about 3 years. This time I brought my 3 months old 2019 Santa Fe 2.0T Limited with a warranty concern of "car has no internet connection, thus bluelink doesn't work". Santa Fe spent overall 12 days at the dealership, first antenna was tested, wiring and finally head unit was replaced with new one. When I was taking the car back, I noticed a small piece of plastic laying on passenger seat and decided to inspect trim parts which were taken off to get to the antenna and head unit. Glovebox cover had very noticeable scratches from plastic levers, panel behind head unit screen was cracked! Tailgate weatherstrip had cracks, ceiling fabric cover was dirty of the black glue used to hold the rubber strip. Mechanic came in with the phase "ah, you are this type of customer", so I guess it's a common practice to brake stuff and think no one would notice? Kudos to service advisor who was not denying evident damage and was willing to resolve my concerns. As a result, 4 plastic trim pieces and a weatherstrip were replaced. I hope there is no hidden damage. Negative: - unprofessional technician. I wish a mechanic would care about a vehicle as if it was his own. - loaners only for Genesis. I had to deal with Enterprise, who do not have comparable vehicles, base Tucson with dirty interior was the only option. - I was not updated frequently enough about status of the repair. The car was promised to be returned on Monday, when I called Monday afternoon, no one knew what was going on with car and when it's going to be ready, I was finally told that the car would be ready on Tuesday. Positive: + initial concern resolved, bluelink works as expected + service advisor was helpful Overall, I would rate Tustin Hyundai higher, however this repair revealed some serious thoughts if I should continue coming here. Other things to consider: - Oil service visits. Even though I always ask to pay attention - techs always overfill liquids. I know that many old GDI cars consume oil, overfilling would not solve this. - I wish there would be a return shuttle service. More

Great experience mainly due to Bill Farris I just leased a brand new Hyundai Nexo. I've been communicating with Bill Farris for a week and finally we were able to reach a common ground. Ver I just leased a brand new Hyundai Nexo. I've been communicating with Bill Farris for a week and finally we were able to reach a common ground. Very good experience, Thank you Bill More

kind and enthusiastic I visited Handae but I was interest in Toyota. The reason 1 visited there was just routine. There I met cansino, whose was very much similar to casi I visited Handae but I was interest in Toyota. The reason 1 visited there was just routine. There I met cansino, whose was very much similar to casino. very sincere ,positive,aggressive, and I was persuaded. I am thankful to him for getting me a chance to buy it. More