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Tustin Hyundai
Tustin, CA
6,385 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,385 Reviews of Tustin Hyundai
August 24, 2019
Fantastic, honest dealership Bill and Dustin really came through for a complicated deal. They are honest, helpful, and not high pressure or pushy like you get from some other deal Bill and Dustin really came through for a complicated deal. They are honest, helpful, and not high pressure or pushy like you get from some other dealerships. They call you back. They don’t charge above msrp. Really great to work with. More
by AO824
Employees Worked With
Bill Farris, Dustin Ihle
August 23, 2019
1st Car and had Excellent experience I bought the first car of my life here. And I could not the credit alone. Juan helped me lot to get the deal done. The kind of dedication, follow ups I bought the first car of my life here. And I could not the credit alone. Juan helped me lot to get the deal done. The kind of dedication, follow ups and communication Juan managed with me and his top management is the key factor to get the deal done. I am truly happy and feel great to have bought the first car of my life from Tustin Hyundai. More
by Ropath
Employees Worked With
Juan Cancino
August 21, 2019
Awesome salesman Rooben is knowledgeable, friendly, polite and a very good businessman. I’m glad to have done business with him. He put us at ease and made the experie Rooben is knowledgeable, friendly, polite and a very good businessman. I’m glad to have done business with him. He put us at ease and made the experience a pleasure. I would definitely buy another car from him. More
by quanorama
Employees Worked With
Rooben Khachatoorian
August 19, 2019
Great experience and very smooth buying experience. I went through the Costco Car Buying program. I was contacted right away by Shawn Brown and provided pricing info on the vehicle I was interested in. I went through the Costco Car Buying program. I was contacted right away by Shawn Brown and provided pricing info on the vehicle I was interested in. Set up an appointment to drive the vehicle. I was met by Dustin Ihle who took us for the test drive and accommodated all our requests. We discussed particulars of the sale and was able to improve the pricing based on some additional discounts I was eligible for. The only downside was the processing through the finance office. While very efficient, my wife and I felt rushed - it was sign here, initial here, sign here........... We purchased the extended warranty but when home and reviewing the paperwork found that the warranty has a deductible. Yes, it was in the paperwork but not mentioned verbally to us. Also did not understand some of the numbers but the bottom line was correct. Will ask for an understanding of the numbers plus some questions on the extended warranty when we return for the license plates. To be fair, we could have asked to slow the process down but this info might be helpful in the future. Vehicle prep was good, but I did see that the tire pressure was not correct - it was 29 psi when I checked at home and should have been 33 psi per the manual. Had the finance processing not been so rushed I would have rated the overall experience 5 stars. Our experience with Dustin was definitely 5 stars. More
by v8jr
Employees Worked With
Sheryl Storey, Shawn Brown, Dustin Ihle
August 18, 2019
Excellent customer service The customer service was great at Tustin Hyundai dealership. We were given clear information about the new car per our requirements - be it sales quot The customer service was great at Tustin Hyundai dealership. We were given clear information about the new car per our requirements - be it sales quote, service, dealership facilities etc. More
by CarElantra
Employees Worked With
Bill Farris
August 18, 2019
Thanks! Great experience with Bill and Rooben although the dealership was swamped and could use more help. Bill was very honest and transparent throughout. He Great experience with Bill and Rooben although the dealership was swamped and could use more help. Bill was very honest and transparent throughout. He and his colleague bent over backwards to accommodate my schedule and it would be great if their management gave these extremely hardworking gentlemen some help. Also the dealership’s detailing team did not do a very good job detailing the car in preparation for delivery. I will be washing it myself to meet my own standards which are admittedly higher than most people’s. More
by BeHonest
Employees Worked With
Bill Farris, Rooben Khachatoorian
August 15, 2019
Bill Farris at Tustin Hyundai rocks! Usually car buying is a long, stressful process. Thanks to Bill Farris, we had the ultimate quick and painless car buying experience! Bill put us at Usually car buying is a long, stressful process. Thanks to Bill Farris, we had the ultimate quick and painless car buying experience! Bill put us at ease the minute he introduced himself. He is a true professional with a great sense of humor. After being offered water, coffee, and popcorn, we set out on our test drive around the local streets/freeway. All the while, Bill explained the broad range of both the safety and convenience features of the vehicle. He is very knowledgeable and answered any questions that we had and some that we didn’t even think to ask. Upon our return to the dealership, we had narrowed down our choices and Bill walked us thru the two packages, explaining the differences in detail. There was NEVER any pressure to buy nor did we feel rushed - no typical “pushy salesman”. We found it SO helpful that he provided OTD (out the door pricing)as we all have a tendency to forget the added tax, title, fees, etc., and are shocked when the numbers jump up considerably when looking at the final paperwork. (The final price was exactly as expected with no last minute surprises). The specific car that we wanted was not readily available within the large radius that Bill had searched, but to our surprise, Bill called us the next day, on his DAY OFF, to inform us that he had found our car color/package choice, and it would be delivered the next day.....talk about going above and beyond! After we took possession of our car, Bill spent at least a half hour explaining all of the buttons/features from the simplest to the more complex technological ones. He set up both of our phones on Bluetooth, added some preset radio station favorites, explained the inner workings of the navigation system, and would not let us leave until BlueLink was registered and operational. Is Bill thorough - you bet! You have his undivided attention from start to finish - sheer dedication. Bill Farris is a real asset to Tustin Hyundai. He is passionate about his job and we would highly recommend him to friends, family, strangers. He is an exceptional salesman and you will share many laughs along the way. Thanks Bill! More
by Beppy
Employees Worked With
Sheryl Storey, Bill Farris
August 15, 2019
Thank you! Thank you Rooben for the excellent customer service. I never felt pressured to buy or intimidated by you.. The buying experience was pleasant and ver Thank you Rooben for the excellent customer service. I never felt pressured to buy or intimidated by you.. The buying experience was pleasant and very smooth. Your expert knowledge was very much appreciated. Thank you! More
by Mrs B
Employees Worked With
Rooben Khachatoorian
August 12, 2019
New Tucson lease Bill Ferris has arranged my first Tucson lease 6 years ago and given me excellent service- unfortunately for me I went to a different dealership for m Bill Ferris has arranged my first Tucson lease 6 years ago and given me excellent service- unfortunately for me I went to a different dealership for my second Tucson lease and I was less than satisfied with that experience. I went back to Bill at Tustin Hyundai to negotiate my third lease - I received excellent service and,I believe, a fair deal - easy in and out with a new Tucson, fair negotiation to contribute to my remaining lease payments. Would recommend Tustin Hyundai and Bill Ferris to anyone interested in a Hyundai. More
by Sur
Employees Worked With
Bill Farris
August 11, 2019
Excellent car leasing experience! Thanks Bill and Sheryl! Me and my wife had the best experience leasing new 2019 Sonata plug-in hybrid. Bill was very friendly, knowledgeable, and honest. He showed us several Me and my wife had the best experience leasing new 2019 Sonata plug-in hybrid. Bill was very friendly, knowledgeable, and honest. He showed us several models, answered all our questions, he was very patient and attentive, and everything went smoothly. The test drive and the experience as a whole was very comfortable. Bill was absolutely wonderful and helped us find the exact car we wanted! He gave us a great deal on our new car. Finance Director Sheryl provided a wonderful experience with no pressure and helped us to complete the paperwork. We are so happy with our new car! We would like to personally thank Bill Farris and Sheryl Storey for making our leasing experience easy and no stress! More
by Roman and Elena
Employees Worked With
Sheryl Storey, Bill Farris
