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Tustin Mazda
Tustin, CA
4,610 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,610 Reviews of Tustin Mazda
October 31, 2021
Javier was very supportive in every step of the way! He was genuine enough to help me get the car the suit my needs. Although my situation is not good & ideal, he found ways & did his very best to satisfy was genuine enough to help me get the car the suit my needs. Although my situation is not good & ideal, he found ways & did his very best to satisfy my needs in purchasing the car. I’m very please & happy with my experience. He is a super star & the best! He needs a promotion & deserves it! Thank you all for your help. It is greatly appreciated. More
by Janice
Employees Worked With
Debbie the finance manager , Javier Carvente
October 31, 2021
Dearlership provided very clean and confortable atomosphere. Janell was very kind and addressed all my questions nicely. Overall, it was very pleasent buying experience. atomosphere. Janell was very kind and addressed all my questions nicely. Overall, it was very pleasent buying experience. More
by Great car
Employees Worked With
Janell Keogh
October 31, 2021
It was my first time buying a car and Janell was very nice and sweet. I was very nervous test driving but she was very encouraging. She made the process so quick! Thank you! I really love my car. nice and sweet. I was very nervous test driving but she was very encouraging. She made the process so quick! Thank you! I really love my car. More
by Charm
Employees Worked With
Janell Keogh
October 30, 2021
Javier was the best! I’ve purchased a ton of cars because and let me just say- I’m very pleased with how Javier treated me. He went above and beyond- wasn’t pushy- kept it straight to the point and gave me e and let me just say- I’m very pleased with how Javier treated me. He went above and beyond- wasn’t pushy- kept it straight to the point and gave me everything I wanted. 10/10 recommend and will send him everyone I know! More
by Jordanpowers02
Employees Worked With
Javier Carvente
October 30, 2021
I’ve never had a car maintenance service where I was given a thorough review of my vehicle’s current performance and of my vehicle’s inspection. The inspector, Carlos sent me a thorough and personalized given a thorough review of my vehicle’s current performance and of my vehicle’s inspection. The inspector, Carlos sent me a thorough and personalized video entailing the description of my CX-5’s tires, breaks, fluids, and more. It was an honest inspection that felt like I was there under the hood of my vehicle as he was inspecting it in the shop. I appreciate the accountability you put into your work and the honesty of your inspection. I look forward to my next maintenance service and recommending friends and family to Tustin Mazda for your excellent service. Thank you to Damian and Carlos and the whole service team. My experience was superb! Have a great Halloween weekend! More
by Grace C
Employees Worked With
Carlos (vehicle inspection), Damian Escobedo
October 28, 2021
Jim Feinstein at Tustin Mazda exceed all my expectations. Once I decided I wanted a Mazda CX 5 I reached out to him and we set up a time last Friday to talk on the phone. Jim spent about 20 minutes asking m Once I decided I wanted a Mazda CX 5 I reached out to him and we set up a time last Friday to talk on the phone. Jim spent about 20 minutes asking me about the vehicle I was considering, trim level, color, price range, must have options as well as just a general conversation about how we plan on using the vehicle. All without any sales pressure. I made plans to drive down to Southern California from Central California last Sunday. During the drive Jim called me twice as he was working on finding the perfect vehicle even before I got on the lot. Now I'm aware that the pandemic has affected inventory across the board so even after looking at the Tustin Mazda website I was ready to compromise on trim level and options I wanted, or the color my wife wanted, in order to stay within my price range. Jim kept me informed via email and texting throughout the day as he was searching for the CX 5 he thought was a good match. He called me about 2 hours into my drive and had found what sounded like exactly what I wanted. He even gave me the price on the phone which, I knew from my research, was a fair deal. When I arrived I wasn't passed off to another salesman. He never had to go " check with the manager". I gave him a copy of my License and insurance and he got to work. Before I could even download the Mazda app to my phone I was in financing signing docs. No crazy fees, No added "protection packages", and especially no (pandemic) market adjustments. He found me the perfect car! I got the color my wife wanted, the options I wanted (Bose stereo) plus a cpl I wasn't even considering. I couldn't be happier unless I had won the car in a contest. Best car purchasing experience I've had. More
by SPEED4JIM
Employees Worked With
Jim Feinstein
October 28, 2021
Simply the best car buying and service experience, ever. And our new EV is to-die-for! Jim Feinstein and Elle Cervantes are our faves! And our new EV is to-die-for! Jim Feinstein and Elle Cervantes are our faves! More
by Mazda fan
Employees Worked With
Elle Cervantes, Debbie Ivie, Jim Feinstein
