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Tustin Mazda
Tustin, CA
4,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,603 Reviews of Tustin Mazda
October 28, 2021
Jim Feinstein at Tustin Mazda exceed all my expectations. Once I decided I wanted a Mazda CX 5 I reached out to him and we set up a time last Friday to talk on the phone. Jim spent about 20 minutes asking m Once I decided I wanted a Mazda CX 5 I reached out to him and we set up a time last Friday to talk on the phone. Jim spent about 20 minutes asking me about the vehicle I was considering, trim level, color, price range, must have options as well as just a general conversation about how we plan on using the vehicle. All without any sales pressure. I made plans to drive down to Southern California from Central California last Sunday. During the drive Jim called me twice as he was working on finding the perfect vehicle even before I got on the lot. Now I'm aware that the pandemic has affected inventory across the board so even after looking at the Tustin Mazda website I was ready to compromise on trim level and options I wanted, or the color my wife wanted, in order to stay within my price range. Jim kept me informed via email and texting throughout the day as he was searching for the CX 5 he thought was a good match. He called me about 2 hours into my drive and had found what sounded like exactly what I wanted. He even gave me the price on the phone which, I knew from my research, was a fair deal. When I arrived I wasn't passed off to another salesman. He never had to go " check with the manager". I gave him a copy of my License and insurance and he got to work. Before I could even download the Mazda app to my phone I was in financing signing docs. No crazy fees, No added "protection packages", and especially no (pandemic) market adjustments. He found me the perfect car! I got the color my wife wanted, the options I wanted (Bose stereo) plus a cpl I wasn't even considering. I couldn't be happier unless I had won the car in a contest. Best car purchasing experience I've had. More
by SPEED4JIM
Employees Worked With
Jim Feinstein
October 28, 2021
Simply the best car buying and service experience, ever. And our new EV is to-die-for! Jim Feinstein and Elle Cervantes are our faves! And our new EV is to-die-for! Jim Feinstein and Elle Cervantes are our faves! More
by Mazda fan
Employees Worked With
Elle Cervantes, Debbie Ivie, Jim Feinstein
October 26, 2021
This is our second car from Tustin Mazda and this experience confirmed that we will be back again. Chance was so helpful and made the process so easy. His help and communication from the very start g experience confirmed that we will be back again. Chance was so helpful and made the process so easy. His help and communication from the very start got me into the exact car I wanted in a much quicker time than expected. I know low inventory is a big problem right now but Chance went above a beyond what any other sales person or dealership was willing to do for me. We are so happy and very grateful. We highly recommend Tustin Mazda for your next car purchase and ask for Chance! More
by NikkiP
Employees Worked With
Chance Asue
October 26, 2021
best, kind, smart service that I have ever had before.I best, kind, smart service that I have ever had before. I was impressed Mr. Omar's service best, kind, smart service that I have ever had before. I was impressed Mr. Omar's service More
by danny0817
Employees Worked With
Elle Cervantes
October 25, 2021
2nd Time purchasing a car with this dealership they make it very easy, you tell them what you want they make it happen I really appreciate it! Larry was awesome too! it very easy, you tell them what you want they make it happen I really appreciate it! Larry was awesome too! More
by Reneegrc6
Employees Worked With
Larry Henderson
October 25, 2021
Janell was extremely helpful in adjusting according to our timings and requirements. She walked us through the process and was patient with our questions. Happy to have bought the car from her :) our timings and requirements. She walked us through the process and was patient with our questions. Happy to have bought the car from her :) More
by vardhan.karanjikar
Employees Worked With
Janell Keogh
