Tustin Mazda

I found Drzan to be very personable, he was very kind to my Sister and children at our first visit and took care of me and my husband in a timely manner when we bought the car the following day. We had a my Sister and children at our first visit and took care of me and my husband in a timely manner when we bought the car the following day. We had about 2 hours to complete the sale. I highly recommend Drzan Thank You Lynn Mott More

The salesperson, Joe Rosales, was excellent. He answered all my questions and was exceedingly knowledgeable. He set my cellphone to work with the bluetooth my car came with and patiently explained all the all my questions and was exceedingly knowledgeable. He set my cellphone to work with the bluetooth my car came with and patiently explained all the bells and whistles. The other staff members were equally good. I fully recommend both the salesperson and the dealership. More

We had just moved back to California from overseas and were looking to buy a small SUV or minivan for our family. We shopped around at a variety of dealerships in Tustin and Irvine. I must say, the most p were looking to buy a small SUV or minivan for our family. We shopped around at a variety of dealerships in Tustin and Irvine. I must say, the most professional and friendly sales rep that we came across was James Ger at Tustin Mazda. He was very knowledgeable about the cars and gave us an excellent deal on a Mazda 5 Sports minivan. We are very happy with our purchase and I would highly recommend James to anyone interested in buying a new or used vehicle. More

I have enjoyed owning my Mazda3 for three years now, and I am so very pleased with the on-going customer service that I have received from the Tustin Mazda dealership. I have diligently taken my car in for I am so very pleased with the on-going customer service that I have received from the Tustin Mazda dealership. I have diligently taken my car in for routine maintanence and the service department has always been extremely kind and courteous and continues to offer expediant service. As a young thirty-something woman, I am often afraid that mechanics will look at me as a perfect person to take advantage of, but this particular crew always makes me feel extremely comfortable and is never pushy or condescending. In a recent vist, Ruben Lopez, went above and beyond to get me two new front tires which were covered under my extended warranty. I would never have known that I had this option, and he was willing to go the extra distance to get new tires at no cost to me! I walked out of there with two new front tires and an oil change for little over $40!! This is not the first time I have received excellent service...and I'm certain it will not be the last! Thank you so much for such fantastic customer care! More

My husband's car needed to be serviced. Ruben made sure I had a shuttle and rental car. His outstanding communication spoke volumes about his dedication to quality customer service. Tony was also helpful and had a shuttle and rental car. His outstanding communication spoke volumes about his dedication to quality customer service. Tony was also helpful and kind in the rental car department, along with the nice driver who shuttled me to and from my house to the dealership. Thanks guys! More

Tustin Mazda has delivered again! This is our second car purchased from them in the last 4 months. In record time, we went from finding the car we wanted to driving it home. Thank you so much Sammy for al purchased from them in the last 4 months. In record time, we went from finding the car we wanted to driving it home. Thank you so much Sammy for all your help. Lori, the finance manager, made the entire process painless. Thank you Lori and thank you to all the staff at Tustin Mazda!!! More

Ruben is the Service Manager. He is pleasant, professional, and follows-up when he says he will. He tries to get you your car out of service as quickly as he can, and calls to confirm when he do professional, and follows-up when he says he will. He tries to get you your car out of service as quickly as he can, and calls to confirm when he does. He was so good, he brought my car around to the front like I asked. This way I could leave, right after I paid my bill. The new Tustin Mazda place is soooooooo much better than the old building they had down the street. It is clean and large. It gives the impression that there is a professional service here. It makes one want to place value and trust in this institution as a result. Very nice service all around. Even the billing woman was friendly and understood her job well. She gave me the papers to sign as though she knew exactly what she was doing and why. There were people reading newspapers and watching TV in the waiting room area, as they were waiting for their cars. It was a nice clean room. Such an improvement from the old building. Really good job, I am a loyal customer. Thank you, More

Tustin Mazda is a great dealership to work with. We made a deal that worked for both of us over the course of a couple days and I feel satisfied with the outcome. The dealership is clean and staffed with fr a deal that worked for both of us over the course of a couple days and I feel satisfied with the outcome. The dealership is clean and staffed with friendly representatives. I have been shopping for a car for several weeks and Tustin Mazda was by far the most communicative of all the dealers I worked with. There is always a mountain of paperwork when buying and trading a car, but they made it pass with minimal pain. This dealership seems to offer a great variety of new and used cars with the trim levels most people want. More

We visited another Mazda dealership but came back to this one because of Sammy. He was professional, courteous and bent over backwards to make our buying process an enjoyable experience. He was an absolute j one because of Sammy. He was professional, courteous and bent over backwards to make our buying process an enjoyable experience. He was an absolute joy to work with! Even though there are other dealersips closer, we will always return to Tustin Mazda to deal with sammy! More

I live in Santa Monica and made the hour and a trip out to the Tustin Mazda dealer because I heard they had the best customer service. This description could not have been more accurate. I am a teenager lo to the Tustin Mazda dealer because I heard they had the best customer service. This description could not have been more accurate. I am a teenager looking for my first car and as soon as my mom and I stepped out of our car we were greeted by a salesman named Shaun. He immediately made us both feel very comfortable and we told him that we weren't going to buying a car for a little while and that we were mainly just looking. He took us around the lot showing us the cars I was interested in (Mazda3 and Mazda3 Hatchback). He answered all the questions and had and confidently stood by the Mazda3 as the best car for me. He sounded completely honest with all his facts and was very down to earth. He wasn't overly pushy or persistant about us buying a car immediately which made us much more comfortable with the Mazdas. After he had to leave due to an emergency, a woman named Janice took over to help show me more options, both new and used. Like Shaun, she was very nice and very down to earth. She was fantastic, showed me all the cars I was initially interested in as well as some of her recommendations which were great. She and Shaun both made my entire experience at Tustin Mazda an incredible one well worth the long drive. I know in a few weeks I will be making the trip again after figuring out some price issues to hopefully purchase my first Mazda. More