Tustin Mazda

Let me just say, I wish every car dealership could be this great! We started looking at MAZDA3's almost 4 weeks ago, and from the time we stepped on the lot, Robert's customer service skills, product kn this great! We started looking at MAZDA3's almost 4 weeks ago, and from the time we stepped on the lot, Robert's customer service skills, product knowledge, and no-pressure support made a simple test-drive just the start of the easiest car purchase experience ever! Our delivery on the Friday before Memorial day weekend was fantastic. Everyone at the dealership, including the owner, John Patterson, showed genuine gratitude for our business, and an enthusiastic and positive experience for ourselves, and for our daughter. Robert was very thorough and knowledgeable about our daughter's new MAZDA3 and spent quality-time in helping her get familiar with her new car. Lori in finance was fantastic, friendly and fast! Without question, my best car-buying experience by far, in more than 30 years!! It is clear that this is a dealership where not only the customers are treated with respect and enthusiasm, but all of the employees as well. It is easy to see that everyone at Tustin Mazda truly loves working there! And they even took the time to put a big red ribbon on our daughter's new MAZDA3!! Just another example of how Tustin Mazda earned our new-car business, and why we'll gladly go back for service in the future! Our daughter will never forget her first new-car experience, and we will gladly refer anyone to Tustin Mazda for their next new car!! Like I said at the start, I wish EVERY car dealership could be this great!! More

This has been the easiest and friendliest car lease transaction I've ever made. Both Brandon and James were very friendly, courteous, trustworthy, knowledgeable and addressed my questions and concerns transaction I've ever made. Both Brandon and James were very friendly, courteous, trustworthy, knowledgeable and addressed my questions and concerns adequately which made my decision to close the deal a lot easier. I have already recommended the car and this dealership to my friend, who is contemplating replacing his 5-year old Toyota Camry. At finance, Roland Ocampo explained in clear details all the papers I was signing and we were done very quickly. This was really a positive experience for me. Thank you Brandon, James, Roland and Tustin Mazda. More

I was extremely happy with my overall experience at Tustin Mazda. Brandon was very knowledgeable of the vehicle, and thorough in explaining the accessories making sure I understood as we went along, an Tustin Mazda. Brandon was very knowledgeable of the vehicle, and thorough in explaining the accessories making sure I understood as we went along, and that I had no questions. I was comfortable throughout the process, never feeling overwhelmed or pressured. More

Brandon started working with us over the internet. He was exceptionally knowledgable about the cars and efficient with making the sale. He clearly described the differences in the models that we were co was exceptionally knowledgable about the cars and efficient with making the sale. He clearly described the differences in the models that we were considering. Brandon's genuine concern for our needs was apparent and for the first time EVER we felt like we were being served. I would recommend him and this dealership to my friends. It is so rare to find a straight-shooter in this business and we really appreciated it! More

I was very pleased with the assistance I received from my Mazda Sales Representative, Joe Rosales. He was very patient with all my questions. All the information I needed to make my decision was provided, in Mazda Sales Representative, Joe Rosales. He was very patient with all my questions. All the information I needed to make my decision was provided, including the price of the car, my trade in and payment amount. I did not feel pressured to make my decision. The sales manager and finance specialist were also very nice. Overall, though I was not expecting to purchase a car today, I am pleased with my decision to purchase from Tustin Mazda and their great team. More

Having purchased and leased many vehicles over the years, what I look forward is a well informed representative that is a good listener, not a talker. Someone who really cares what is best for the customer what I look forward is a well informed representative that is a good listener, not a talker. Someone who really cares what is best for the customer versus closing a deal. In Joe Rosales, he represented that mature, curtious, well-informed professional who provided accurate information and listened. We also met the owner who demonstrated a personal interest in our well being. Of course, we liked the vehicle being offered, CX9. Ron Henry 5/20/10 More

The entire team provided outstanding service to me from start to finish. When my Mazda6 was ready for delivery, Joe Rosales volunteered to drive the 30 minutes or so to my house to pick my daughter and I u start to finish. When my Mazda6 was ready for delivery, Joe Rosales volunteered to drive the 30 minutes or so to my house to pick my daughter and I up. Everyone went way above and beyond. The owner, John Patterson, came out to introduce himself as well. This was my first experience with Tustin Mazda and I will drive the extra miles to return for servicing. I highly recommend this dealership. More

I went in to buy a Mazdaspeed 3 and when I first arrived at the lot no sales people were available. I went in to the front desk and asked for a sales person and Brandon came up front for me. We did a quic at the lot no sales people were available. I went in to the front desk and asked for a sales person and Brandon came up front for me. We did a quick test drive of the car which I knew I wanted and then we sat down to work numbers. My only dissapointment with the deal was that there wasn't a lot of room to budge on the car however it is limited production and I feel like the price was more than fair for the amenities I got. The best part about Tustin Mazda is the benefits that come with it. They have a FREE BBQ every saturday, I definetely plan to take advantage of that. Everyone I dealt with was increadibly nice and helpful and I would definetely go back there again. More

To be perfectly honest, the intention behind my visit was to "look" at the possibility of purchasing a lightly used newer vehicle. We arrived at Tustin Mazda and were quickly approached by Joe Rosales. We in to "look" at the possibility of purchasing a lightly used newer vehicle. We arrived at Tustin Mazda and were quickly approached by Joe Rosales. We informed him that we were just "looking" for a used Mazda. He gave us the run down on new versus used as far as cost was concerned. And, the information that he gave us, made sense. We could pay a little less for a used vehicle OR spend a little more and get a new vehicle. I have had my eye set on the Mazda 3 for over a year. Joe walked us over to the New Mazda 3's and I fell in love with the car he showed us. We took it for a test drive and I just loved the feeling behind it, it was just a smooth vehicle. It kind of felt like we were all just floating around the streets of Tustin. Joe was the absolute BEST! He has the best sense of humor and he made us feel like family or like we have been friends for ages! He was quick witted and we really enjoyed that about him. Our sense of humor was quite similar and that alone allowed him to "reel" us in. He knew what he was talking about and we felt that we were in the best of hands. I feel that he definiately went above and beyond, definitely high above average. Most sales people just care about selling vehicles to the buyers, but Joe took the time out to get to know us and what our lives were about. He seemed to genuinely care about everything that we had to say. He definately made us feel as if we were "home". Totally relaxed environment, chatting it up with an old friend. He is definitely an asset to Tustin Mazda! I'm sure that anyone and everyone that comes in contact with him, must feel the exact same way. I don't think that I have ever laughed so much while at a dealership. He was very knowledgable and it set my mind at ease. I am extremely satisfied with my overall experience at Tustin Mazda. On a scale from 1-10, Joe scores a BIG 20! Would I come back? Most definitely! Would I recommend a friend or family member, ABSOLUTELY! More

I have been "eyeballing" the Mazda vehicles on the road and online. I went to the dealer to get my very own hands on look of the Mazda 3 inside and out. I did not intend on purchasing a vehicle today but q and online. I went to the dealer to get my very own hands on look of the Mazda 3 inside and out. I did not intend on purchasing a vehicle today but quickly changed my mind after the test drive and the valuable information I was given by salesman, Joe Rosales. I did not feel the pressure or pushiness that most dealers put on their potential customers. Joe quickly made me feel like my needs and expectations were his top priority. From walking into the dealer and driving off in a new vehicle, the experience was extremely easy, relaxing and this is all because of Joe. I will definitely send my friends and family to Joe and Tustin Mazda. He is such a gem and truthfully, Tustin Mazda is extremely lucky to have him as part of their family. More