Tustin Mazda

This was a fabulous experience. I started with an internet quote and then scheduled an appointment. The vehicle was waiting for me to test drive and Brandon was very friendly and knowledgable. I co internet quote and then scheduled an appointment. The vehicle was waiting for me to test drive and Brandon was very friendly and knowledgable. I compared the quoted price with a broker price and the first price I received was better than the broker's price. My dealer experience took less than 3 hours - fabulous! Finally, I have been a Crevier BMW customer for 10 years and the Tustin Mazda dealership had that Luxury feel - this was one of the reasons I selected it. Also, the Mazda 3 was a fun inexpensive car! More

The sales staff was very responsive, especially Mr. Sedgwick. He was able to answer all my technical questions about the car as well as questions about the purchase process. Everyone at the dealership Sedgwick. He was able to answer all my technical questions about the car as well as questions about the purchase process. Everyone at the dealership displayed a professional and friendly attitude and removed any 'hassle' from the car buying experience. I have already recommended this dealership to one person I know who is planning on purchasing a new car. More

I have been taking my Mazda Rx8 here since it was purchased new in 2005. The staff is by far the friendliest and most knowledgeable in my experience. It's not the closest Mazda dealership to my hom purchased new in 2005. The staff is by far the friendliest and most knowledgeable in my experience. It's not the closest Mazda dealership to my home, but I'll drive the extra miles to take it to the people I trust. If you own a Mazda do yourself a favor and have your service done at Tustin Mazda. More

I thought it would be a very easy experience since I had used a car buying website which basically promised me a specific price. The dealership did honor the price, but the process of buying a car from thi used a car buying website which basically promised me a specific price. The dealership did honor the price, but the process of buying a car from this dealership could have been smoother. It may have been bad timing, but they had a hard time locating the car that I wanted. Even after I changed the options I wanted to make it easier for them to get the car, it still took them several days to arrange a transfer of the car from another dealership. Their financing department could also work a little faster in processing my paperwork. But I must say that the owner takes his customer service quite seriously. He will make things right if you're not happy with any areas of the purchase experience. More

Tustin Mazda really helped me to see that car salesmen arent always bad. Everytime I have ever gone anywhere else I have always had a bad experience and felt like i was being ripped off or pushed into som arent always bad. Everytime I have ever gone anywhere else I have always had a bad experience and felt like i was being ripped off or pushed into something. Shaun is a spectacular person which makes him a great car salesman that is why I am leaving this rating. Another thing that doesnt surprise me as Tustin Mazda being so acredited is it wasnt a four hour proccess it maybe took an hour and a half if that. Thanks to Tustin Mazda and Shaun McCray I have a different look on car dealerships and their sales department. I highly recommend Tustin Mazda. More

What can I say about Tustin Mazda that hasn’t already What can I say about Tustin Mazda that hasn’t already been said? They get it....... I can't thank them enough for a hassle/stress free experience. What can I say about Tustin Mazda that hasn’t already been said? They get it....... I can't thank them enough for a hassle/stress free experience. I visited a slew of so called mega dealers, you know the guys....we can't be beat!!!!!! I was so tired of the multiple layers... Salesmen, Floor Managers and Closers each one more important than the last, blah-blah-blah. Tustin Mazda may not be the biggest but they are the best! Jesus and Jeff are a great team; they care about you and what you need. To them you’re a customer not a conquest, like those so called mega dealers look at you. By the way... how many of those bastards have closed their doors because they only live for today! Tustin Mazda works hard to make your experience a memorable one; they understand the importance of customer satisfaction. Being a small business owner myself I can relate to them, it's all about service and customer approval. Do yourself a favor and give them chance to earn your business, you won’t be disappointed. Steve S More

I went to this dealership because I lost my keys about a week prior to 11/6/2009. I inquired about a new key and came to find that a new one would cost close to $300! I'm freaking out because I had no money week prior to 11/6/2009. I inquired about a new key and came to find that a new one would cost close to $300! I'm freaking out because I had no money for this and no means of getting it anywhere else. I talked to Jeff, one of the sales managers and told him my complicated situation. Not only did he completely understand and gave me a new key, but also the remote, programmed it for me, provided lunch, and washed my vehicle when everything was done! Every one was soooooo cool. Louis in Parts, Ruben in Service, Brandon in fleet sales, and of course Jeff the sales manager. I hope you guys realize that my car would have sat in that spot for at least a month if your team wasn't so kind. I can't thank you enough! I don't care where you live, buy your vehicle from this dealership. It's worth it, trust me. Adam More

My wife and I would highly recommend Tustin Mazda. Because of the lack of inventory in the Bay Area, we elected to travel to Orange County to purchase the vehicle. Jesus picked us up from the airport Because of the lack of inventory in the Bay Area, we elected to travel to Orange County to purchase the vehicle. Jesus picked us up from the airport (child/car seat and all) and took us to the dealership. The condition of the vehicle was as-described if not better and there were no unpleasant surprises. Had my wife and I not deliberated on the purchase and had roof racks installed on site, we could have been in and out within about an hour. Jesus and Jeff were extremely accommodating and made our purchase a pleasant experience. Again - excellent job by the staff at Tustin Mazda. More

Purchased a CX-9 from Tustin Mazda. Great experience. I've purchased 12 other cars in my life from lots of different dealers. The sales person at Tustin Mazda, Marcos Rodriquez, had great product knowled I've purchased 12 other cars in my life from lots of different dealers. The sales person at Tustin Mazda, Marcos Rodriquez, had great product knowledge, the people there are "car guys" who seem to enjoy being in the car business and knowing about what they sell. As a note, at a different dealer, among a host of other mistakes the sales person couldn't tell the difference between an '09 and a '10 model on his lot, I had to point it out. At Tustin there was no pressure at all. Very friendly. They explained what factory rebate programs were currently running. Got a great deal and will go back and talk to them about my next car. I would highly recommend this dealer! More

I have nothing but good things to say about Tustin Mazda. Our salesman, Joe Rosales was very pleasant and fun to deal with. He knew a lot about the vehicle I purchased, and did not try to sell me a vehicle Our salesman, Joe Rosales was very pleasant and fun to deal with. He knew a lot about the vehicle I purchased, and did not try to sell me a vehicle or options which I did not want. The price was fair, particularly when the quality of the vehicle is considered. The paperwork was done quickly but thoroughly by Francisco. Despite it being relatively late, Joe took quite a bit of time to teach us about the car. Overall, I had a great experience and would recommend Tustin Mazda. More